Genesys Claimed Company

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more

EMPLOYEE PARTICIPANTS: 235

TOTAL RATINGS: 2618

CEO: Tony Bates

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Genesys KPIs and OKRs

At Genesys 30% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Genesys' KPIs and OKRs is essential for its success. Out of 20 Genesys employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 11 have said yes.

Answer	Percent
Yes	55%
No	45%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	30%
No	70%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Genesys is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Genesys employees shared they generally receive helpful feedback once a quarter or never, while 33% of Genesys employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.