Genesys Claimed Company

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. read more

EMPLOYEE PARTICIPANTS: 238

TOTAL RATINGS: 2650

CEO: Tony Bates

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Genesys KPIs and OKRs

At Genesys 30% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Genesys' KPIs and OKRs is essential for its success. Out of 20 Genesys employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 11 have said yes.

Answer	Percent
Yes	55%
No	45%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	30%
No	70%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Genesys is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Genesys employees shared they generally receive helpful feedback once a quarter or never, while 33% of Genesys employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.