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Genesys Claimed Company
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. read more
Genesys Company Culture
Genesys Culture
This score is derived from employee ratings & reviews3.4/5
Genesys' Overall Culture is rated C+
Top Rated Culture Dimensions
CEO Rating
BManager
BGender
BeNPS
BCompensation
B-Genesys CEO
Top 25%Top 25% of Similar Size Companies on Comparably
Tony Bates
72 /100
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Genesys Culture At a Glance
Genesys has 7000 employees. 238 employees at Genesys have reviewed Genesys across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 17 days ago.
Overall, the 238 Genesys employees give their leadership a grade of B-, or Top 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Genesys are generally satisfied with their total compensation at Genesys, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Genesys are generally satisfied with their team. 238 Participants grade the quality of their coworkers a B-. The majority believe the meetings at Genesys are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Genesys believe the environment at Genesys is positive. Most Participants believe the pace of work at Genesys is comfortably fast. About 62% of the employees at Genesys work 8 hours or less, while 19% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Genesys are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Genesys employees generally work 9.3 hrs a day
Work Hours
A Day in the Life
Employees at Genesys report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Genesys have 4+ meetings
Meetings
A Day in the Life
78% of Genesys employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Genesys employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
53% of Genesys employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Genesys employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
69% of Genesys employees call their work environment positive
Environment
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Anonymously Ask Genesys Employees Any Question
Anonymous Q&A with Genesys EmployeesMost Recent Q&A
What perk or benefit should Genesys have?
The company is private equity owned, so there is no stock opportunity for the rank-and-file employee. Bonuses are also not terribly...
How's the vacation policy at Genesys?
unlimited to US employees, however the work load and constant-crisis mode means that taking time off is extremely challenging. Genesys...
What's the work from home policy like at Genesys?
Given COVID, the policy is excellent. There is reimbursement for internet access, for example.
Does Genesys drug test or do a background check?
But no drug screening. AFAIK most tech companies have stopped this.
How does Genesys measure success and growth in the Customer Support department?
NPS is also regularly measured, analyzed and discussed. There are also transactional surveys. Since it's a contact center company, they...
What skills do you need to be successful in the Customer Support department at Genesys?
You need to have a thick skin and be able to let things roll off your back
What perk or benefit should Genesys have?
The company is private equity owned, so there is no stock opportunity for the rank-and-file employee. Bonuses are also not terribly...
How's the vacation policy at Genesys?
unlimited to US employees, however the work load and constant-crisis mode means that taking time off is extremely challenging. Genesys...
What's the work from home policy like at Genesys?
Given COVID, the policy is excellent. There is reimbursement for internet access, for example.
Does Genesys drug test or do a background check?
But no drug screening. AFAIK most tech companies have stopped this.
How does Genesys measure success and growth in the Customer Support department?
NPS is also regularly measured, analyzed and discussed. There are also transactional surveys. Since it's a contact center company, they...
What skills do you need to be successful in the Customer Support department at Genesys?
You need to have a thick skin and be able to let things roll off your back
H1B Visa
In 2019, Genesys applied for 36 H1B visas. Of the work permits applied for, 92% were approved.
Work Permit Application Outcome
Genesys has a total of 7000 employees
36
Total Applied
H1B Applications Outcome
- 92% Granted (33 out of 36)
- 3% Denied (1 out of 36)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 36)
- 6% Certified-Withdrawn Application was approved but later withdrawn by employer (2 out of 36)
This data was calculated using publicly sourced data from OFLC Performance Data
Gender Score How positively women rate their overall experience at Genesys
Top
30%
Genesys currently ranks in the Top 30% of similarly sized companies on Comparably
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Diversity Score How positively minorities rate their overall experience at Genesys
Bottom
20%
Genesys currently ranks in the Bottom 20% of similarly sized companies on Comparably
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eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 30%Top 30% of Similar Size Companies on Comparably
15
eNPS Score
| 47% | Promoters |
|---|---|
| 21% | Passives |
| 32% | Detractors |
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Let Genesys Know You Want To Work There
Genesys Competitors Video
Genesys vs Competitors
- 1st
Salesforce82 / 100 - 2nd
ASPECT SOFTWARE, INC.70 / 100 - 3rd
Aspect69 / 100 - 4thGenesys67 / 100
- 5th
Nuance Communications63 / 100
Perks & Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Tuition Reimbursement
- Office Perks
- Company Social Outings
- Work From Home Policy
- Unique Office Space
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