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Genesys Claimed Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more
Genesys Company Culture
Genesys Culture
This score is derived from employee ratings & reviews3.3/5
Genesys' Overall Culture is rated C
Top Rated Culture Dimensions
CEO Rating
BGender
BManager
BeNPS
BCompensation
B-Genesys CEO
Top 25%Top 25% of Similar Size Companies on Comparably
Tony Bates
72 /100
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Mission, Vision, & Values
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate over 24 billion contact center interactions per year in the cloud and on premises.
Genesys Culture At a Glance
Genesys has 6000 employees. 235 employees at Genesys have reviewed Genesys across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 235 Genesys employees give their leadership a grade of B-, or Top 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Genesys are generally satisfied with their total compensation at Genesys, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Genesys are generally satisfied with their team. 235 Participants grade the quality of their coworkers a C+. The majority believe the meetings at Genesys are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Genesys believe the environment at Genesys is positive. Most Participants believe the pace of work at Genesys is comfortably fast. About 62% of the employees at Genesys work 8 hours or less, while 18% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Genesys are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Genesys employees generally work 9.3 hrs a day
Work Hours
A Day in the Life
Employees at Genesys report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Genesys have 4+ meetings
Meetings
A Day in the Life
77% of Genesys employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Genesys employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
50% of Genesys employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Genesys employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
68% of Genesys employees call their work environment positive
Environment
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Anonymously Ask Genesys Employees Any Question
Anonymous Q&A with Genesys EmployeesMost Recent Q&A
What perk or benefit should Genesys have?
The company is private equity owned, so there is no stock opportunity for the rank-and-file employee. Bonuses are also not terribly...
How's the vacation policy at Genesys?
unlimited to US employees, however the work load and constant-crisis mode means that taking time off is extremely challenging. Genesys...
What's the work from home policy like at Genesys?
Given COVID, the policy is excellent. There is reimbursement for internet access, for example.
Does Genesys drug test or do a background check?
But no drug screening. AFAIK most tech companies have stopped this.
How does Genesys measure success and growth in the Customer Support department?
NPS is also regularly measured, analyzed and discussed. There are also transactional surveys. Since it's a contact center company, they...
What skills do you need to be successful in the Customer Support department at Genesys?
You need to have a thick skin and be able to let things roll off your back
What perk or benefit should Genesys have?
The company is private equity owned, so there is no stock opportunity for the rank-and-file employee. Bonuses are also not terribly...
How's the vacation policy at Genesys?
unlimited to US employees, however the work load and constant-crisis mode means that taking time off is extremely challenging. Genesys...
What's the work from home policy like at Genesys?
Given COVID, the policy is excellent. There is reimbursement for internet access, for example.
Does Genesys drug test or do a background check?
But no drug screening. AFAIK most tech companies have stopped this.
How does Genesys measure success and growth in the Customer Support department?
NPS is also regularly measured, analyzed and discussed. There are also transactional surveys. Since it's a contact center company, they...
What skills do you need to be successful in the Customer Support department at Genesys?
You need to have a thick skin and be able to let things roll off your back
H1B Visa
In 2019, Genesys applied for 36 H1B visas. Of the work permits applied for, 92% were approved.
Work Permit Application Outcome
Genesys has a total of 6000 employees
36
Total Applied
H1B Applications Outcome
- 92% Granted (33 out of 36)
- 3% Denied (1 out of 36)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 36)
- 6% Certified-Withdrawn Application was approved but later withdrawn by employer (2 out of 36)
This data was calculated using publicly sourced data from OFLC Performance Data
Gender Score How positively women rate their overall experience at Genesys
Top
30%
Genesys currently ranks in the Top 30% of similarly sized companies on Comparably
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Diversity Score How positively minorities rate their overall experience at Genesys
Bottom
20%
Genesys currently ranks in the Bottom 20% of similarly sized companies on Comparably
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eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 30%Top 30% of Similar Size Companies on Comparably
15
eNPS Score
| 47% | Promoters |
|---|---|
| 21% | Passives |
| 32% | Detractors |
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Let Genesys Know You Want To Work There
Genesys Competitors Video
Genesys vs Competitors
- 1st
Salesforce80 / 100 - 2nd
ASPECT SOFTWARE, INC.70 / 100 - 3rdGenesys66 / 100
- 4th
Nuance Communications63 / 100 - 5th
inContact60 / 100
Perks & Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Tuition Reimbursement
- Office Perks
- Company Social Outings
- Work From Home Policy
- Unique Office Space
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