87
out of 100
Genesys Claimed Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more
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Genesys Competitors
Genesys competitors include Salesforce, ASPECT SOFTWARE, INC., Nuance Communications, inContact and Avaya. Genesys ranks 2nd in CEO Score on Comparably vs its competitors. See below how Genesys compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
2nd
eNPS Rank
2nd
Gender Rank
2nd
Diversity Rank
4th
Product Quality
3rd
NPS Rank
4th
Pricing Rank
2nd
Customer Service
2nd
See Genesys Culture vs Competitors:
Genesys Competitors at a Glance
CEO Ratings Comparison
Genesys' CEO Score Ranks 2nd
202 Employees at Genesys rate Tony Bates a 72 out of 100, which ranks them 2nd below Salesforce's CEO,Marc Benioff. Last rating was months ago.
- 1st
Marc BenioffSalesforce548 Employees at Salesforce rate Marc Benioff a 87 out of 100, which ranks them 1st out of Genesys' competitors. Last rating was months ago.
- 3rd
Mark BenjaminNuance Communications70out of 100120 Employees at Nuance Communications rate Mark Benjamin a 70 out of 100, which ranks them 3rd out of Genesys' competitors. Last rating was months ago.
- 4th
Paul JarmaninContact66out of 10014 Employees at inContact rate Paul Jarman a 66 out of 100, which ranks them 4th out of Genesys' competitors. Last rating was months ago.
- 5th
Patrick DennisAvaya56out of 10093 Employees at Avaya rate Patrick Dennis a 56 out of 100, which ranks them 5th out of Genesys' competitors. Last rating was months ago.
Product Quality Score Comparison
Genesys Ranks 3rd in Product Quality Score
71 Customers rate Genesys' Product Quality Score a 3.7/5, which ranks it 3rd against its competitors, below Salesforce.
NPS Comparison
Genesys Ranks 4th in Net Promoter Score
94 Customers rate Genesys' Net Promoter Score a 11, which ranks it 4th against its competitors, below ASPECT SOFTWARE, INC.. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Genesys to a friend?”.
Pricing Score Comparison
Genesys Ranks 2nd in Pricing Score
63 Customers rate Genesys' Pricing Score a 3.7/5, which ranks it 2nd against its competitors, below Salesforce.
Customer Service Comparison
Genesys Ranks 2nd in Customer Service
58 Customers rate Genesys' Customer Service a 3.7/5, which ranks it 2nd against its competitors, below Salesforce.
Overall Culture Score Comparison
Genesys Ranks 3rd in Overall Culture Score
235 Employees rate Genesys' Overall Culture a 66/100, which ranks it 3rd against its competitors, below ASPECT SOFTWARE, INC.. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Genesys Ranks 2nd in Employee Net Promoter Score
197 Employees rate Genesys' Employee Net Promoter Score a 15, which ranks it 2nd against its competitors, below Salesforce. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Genesys to a friend?”.
Gender Score Comparison
Genesys Ranks 2nd in Gender Score
17 Employees rate Genesys' Gender Score a 74/100, which ranks it 2nd against its competitors, below Salesforce. The Gender Score tracks how positively women rate their experience at Genesys.
Diversity Score Comparison
Genesys Ranks 4th in Diversity Score
26 Employees rate Genesys' Diversity Score a 54/100, which ranks it 4th against its competitors, below Nuance Communications. The Diversity Score tracks how positively diverse employees rate their experience at Genesys.
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