87
out of 100
Genesys Claimed Company
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. read more
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Genesys Competitors
Genesys competitors include Salesforce, ASPECT SOFTWARE, INC., Aspect, Nuance Communications and inContact. Genesys ranks 2nd in CEO Score on Comparably vs its competitors. See below how Genesys compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
2nd
eNPS Rank
3rd
Gender Rank
2nd
Diversity Rank
4th
Product Quality
3rd
NPS Rank
4th
Pricing Rank
2nd
Customer Service
2nd
See Genesys Culture vs Competitors:
Genesys Competitors at a Glance
CEO Ratings Comparison
Genesys' CEO Score Ranks 2nd
204 Employees at Genesys rate Tony Bates a 72 out of 100, which ranks them 2nd below Salesforce's CEO,Marc Benioff. Last rating was months ago.
- 1st
Marc BenioffSalesforce1685 Employees at Salesforce rate Marc Benioff a 87 out of 100, which ranks them 1st out of Genesys' competitors. Last rating was months ago.
- 3rd
Mark BenjaminNuance Communications70out of 100120 Employees at Nuance Communications rate Mark Benjamin a 70 out of 100, which ranks them 3rd out of Genesys' competitors. Last rating was months ago.
- 4th
Paul JarmaninContact66out of 10014 Employees at inContact rate Paul Jarman a 66 out of 100, which ranks them 4th out of Genesys' competitors. Last rating was months ago.
- 5th
Stewart BloomAspect62out of 1005 Employees at Aspect rate Stewart Bloom a 62 out of 100, which ranks them 5th out of Genesys' competitors. Last rating was months ago.
Product Quality Score Comparison
Genesys Ranks 3rd in Product Quality Score
72 Customers rate Genesys' Product Quality Score a 3.7/5, which ranks it 3rd against its competitors, below Salesforce.
NPS Comparison
Genesys Ranks 4th in Net Promoter Score
96 Customers rate Genesys' Net Promoter Score a 11, which ranks it 4th against its competitors, below ASPECT SOFTWARE, INC.. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Genesys to a friend?”.
Pricing Score Comparison
Genesys Ranks 2nd in Pricing Score
64 Customers rate Genesys' Pricing Score a 3.7/5, which ranks it 2nd against its competitors, below Salesforce.
Customer Service Comparison
Genesys Ranks 2nd in Customer Service
59 Customers rate Genesys' Customer Service a 3.7/5, which ranks it 2nd against its competitors, below Salesforce.
Overall Culture Score Comparison
Genesys Ranks 4th in Overall Culture Score
238 Employees rate Genesys' Overall Culture a 67/100, which ranks it 4th against its competitors, below Aspect. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Genesys Ranks 3rd in Employee Net Promoter Score
200 Employees rate Genesys' Employee Net Promoter Score a 15, which ranks it 3rd against its competitors, below Aspect. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Genesys to a friend?”.
Gender Score Comparison
Genesys Ranks 2nd in Gender Score
17 Employees rate Genesys' Gender Score a 74/100, which ranks it 2nd against its competitors, below Salesforce. The Gender Score tracks how positively women rate their experience at Genesys.
Diversity Score Comparison
Genesys Ranks 4th in Diversity Score
26 Employees rate Genesys' Diversity Score a 54/100, which ranks it 4th against its competitors, below Nuance Communications. The Diversity Score tracks how positively diverse employees rate their experience at Genesys.
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