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Genesys Claimed Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more
Genesys Company Culture
Genesys Culture
This score is derived from employee ratings & reviews3.3/5
Genesys' Overall Culture is rated C
Top Rated Culture Dimensions
CEO Rating
BGender
BManager
BeNPS
BCompensation
B-Genesys CEO
Top 25%Top 25% of Similar Size Companies on Comparably
Tony Bates
72 /100
See More
Diversity at Genesys
Bottom 20%Bottom 20% of Similar Size Companies on Comparably
D
Diverse employees at Genesys have rated CEO Rating, Outlook, and Work Culture as the highest categories they have scored
Women at Genesys
Top 30%Top 30% of Similar Size Companies on Comparably
B
Women at Genesys have rated Manager, Leadership, and CEO Rating as the highest categories they have scored
Genesys eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 30%Top 30% of Similar Size Companies on Comparably
Recommend to a Friend?
15
Genesys employees are 15% more likely to recommend Genesys as a great place to work
| 47% | Promoters |
|---|---|
| 21% | Passives |
| 32% | Detractors |
Working at Genesys
Working at Genesys is rated below average by 235 employees, across various culture dimensions. Genesys employees rate CEO Rating highest among all categories, and think that Office Culture and Professional Development have the most room for improvement, putting Genesys’s culture in the Bottom 45% compared to similar sized companies on Comparably and in the Bottom 35% compared to other companies in San Francisco. See below in detail how working at Genesys was rated by employees.
Overall Company Culture at Genesys
C
Overall Company Culture at Genesys is rated C
Last updated months ago
Bottom
45%
Genesys ranks in the Bottom 45% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
Genesys Employee Reviews
Out of 200 Genesys employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Genesys improve their work culture.
| Positive Reviews | 88% |
|---|---|
| Constructive Feedback | 12% |
Positive Reviews From Genesys Employees
- What are some of the best things about your team?Great helpful people, collaborative and supportive
- What did you like most about the interview process?The interview process is very organized
- What makes you most happy at work?Working for a company that promotes empathy and stability to employees,
Constructive Feedback From Genesys Employees
- What would you improve about your company's interview process?HR is absolutely unprofessional and does not know anything about labor law
- What does the leadership team need to get better at?Translating the big picture strategy into actual priorities based on a realistic assessment of our strengths and gaps.
- What would you most like to see improved at your company?increased diversity among women and underrepresented groups across the workforce and among our leadership ranks
Genesys Company Information
Genesys Company Overview
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
Genesys was founded in 1990 and its current CEO is Tony Bates. Since its inception 36 years ago, Genesys has grown to 6000 employees.
Genesys Mission, Vision & Values
Genesys Mission Statement
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate over 24 billion contact center interactions per year in the cloud and on premises.
Genesys Values
- Embrace Empathy
- Fly In Formation
- Go Big
Sustainability and Corporate Social Responsibility at Genesys
Sustainability at Genesys means integrating responsible and sustainable
business practices into our company culture and everything we do—our
strategy, goals, products and operations. As a growing company, we are
focused on expanding in a responsible way. We understand that financial,
environmental and social performance are closely connected and seek to
deliver shared value as we embed sustainability across our operations.
We have elevated sustainability as one of our four key strategic priorities
for the entire company, including the leadership team. To ensure strategy aligned
execution, our operational model is built around the following four KPI
categories:
• Growth.
• Profitability.
• Sustainability.
• Experience.
As a company and a workforce, we have a responsibility to do what’s right for the planet. Across our physical offices, remote workforces and product development efforts, we’re actively seeking ways to lessen our impact on the environment. This includes our commitment to cloud-based technology, and enabling our customers to move away from on-premises deployments.
In 2021 and beyond, we’re reducing our carbon emissions by having more virtual meetings and opting for eco-friendly travel whenever possible. And we’re actively optimizing our facilities while enabling employees to work from home, further reducing our environmental impact.
Impact Together is our social impact program at Genesys, which focuses in
four priority areas:
• Community Engagement: Volunteering and giving in the communities
where we are located, while also strengthening our corporate culture.
• Reskilling & Awareness: Leveraging our workforce skillset to train
underserved communities, opening up future opportunities in STEM, and
upskilling our own employee population.
• Planet: Encouraging employees to contribute to take accountability for our
impact on the planet and leave it beautiful for our future generations.
• Crisis: Providing critical support to the communities where our employees,
customers, and partners reside during times of disaster or crisis.
40
| Headquarter | 1302 El Camino Real Menlo Park, CA 94025 United States of America |
|---|---|
| Website | www.genesys.com |
| Founding Date | 1990 |
| Tel | 650-466-1100 |
| Company Status | Private |
| Jobs | genesys.referrals.selectminds.com/page/all-genesys-active-jobs-278 |
| Social Sites |
Genesys Competitors
Genesys competitors include Salesforce, ASPECT SOFTWARE, INC., Nuance Communications, and inContact. Genesys ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Genesys compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Genesys is a global company employing over 6000 people, and while we offer big-company salary, benefits and perks, we aren’t bogged down by the processes of tech behemoths, allowing our employees to take ownership of their work. Because we're creating something new (a whole new category in Experience as a Service), each role is vitally important to our success and you'll be surrounded by like-minded creators, eager to add to your ideas, and have you improve upon theirs. Your potential is waiting. Why are you?
Customer service is about helping people. Genesys helps its customers see the full, human picture and engage consumers as people so they feel remembered, heard and understood. We’re behind every customer smile. Your People + Our Cloud = Happy Customers Learn more at https://gsys.cx/39ZTlSf.
The Genesys team at Pearl Hacks 2020
Genesys Employees
Genesys has 6000 employees. 235 employees at Genesys have reviewed Genesys across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 235 Genesys employees give their leadership a grade of B-, or Top 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Genesys are generally satisfied with their total compensation at Genesys, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Genesys are generally satisfied with their team. 235 Participants grade the quality of their coworkers a C+. The majority believe the meetings at Genesys are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Genesys believe the environment at Genesys is positive. Most Participants believe the pace of work at Genesys is comfortably fast. About 62% of the employees at Genesys work 8 hours or less, while 18% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Genesys are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Genesys employees generally work 9.3 hrs a day
Work Hours
A Day in the Life
Employees at Genesys report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Genesys have 4+ meetings
Meetings
A Day in the Life
77% of Genesys employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Genesys employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
50% of Genesys employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Genesys employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
68% of Genesys employees call their work environment positive
Environment
Joining Genesys - Employee Onboarding
The prevailing opinion from employees about joining Genesys is that the company was very unprepared on their first day. Genesys employees concluded that their overall onboarding experience was negative. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Genesys KPIs and OKRs
At Genesys 30% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Genesys' KPIs and OKRs is essential for its success. Out of 20 Genesys employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 11 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Genesys CEO & Leadership
Genesys CEO - Tony Bates
72 /100
Genesys’s CEO Tony Bates started in this role in 2019. Tony’s approval rate is in the Top 25% of all CEOs of similar-sized companies on Comparably, and in the Top 50% compared to the CEOs of all other companies in San Francisco. Genesys’s CEO is highly regarded especially by employees with the company for Less than 1 Year, African American/Black employees, and employees in the Marketing department. However, employees with 6 to 10 Years experience, employees in the Engineering department, and Asian or Pacific Islander employees have a less favorable view of the CEO and believe there is room for improvement. Compared to Genesys’s competitors, Tony Bates ranks right above Nuance Communications CEO Mark Benjamin. Under Bates’s leadership, Genesys employee respondents are most happy about their Manager and the company’s Compensation. Office Culture and Professional Development are two areas, according to respondents, where Genesys could stand to see real improvement.
Genesys Leadership
The Genesys Executive Team is rated a “B-” and led by CEO Tony Bates, EVP & Chief Strategy Officer Peter Graf, and Executive Vice President, Worldwide Professional Services Scott Cravotta
Tony Bates CEO / President
Tony Bates is the chief executive officer of Genesys. He leads the company’s strategy, direction and operations in more... read more
Peter Graf EVP & Chief Strategy Officer
Peter Graf serves as the Chief Product Officer of Genesys. Peter started at Genesys in December of 2017. Peter currently... read more
Scott Cravotta Executive Vice President, Worldwide Professional Services
Scott Cravotta serves as the Executive Vice President, Worldwide Professional Services of Genesys.
John Hernandez SVP & General Manager Genesys Engage
John Hernandez serves as the SVP & General Manager Genesys Engage of Genesys.
Olivier Jouve Executive Vice President and General Manager of Genesys Cloud. Head of AI development.
Olivier Jouve serves as the Executive Vice President and General Manager of Genesys Cloud. Head of AI development. of Genesys.
Marylou Maco Executive Vice President, Worldwide Sales and Field Operations
Marylou Maco serves as the Executive Vice President, Worldwide Sales and Field Operations of Genesys.
Eva Majercsik EVP and Chief People Officer
Eva Majercsik serves as the EVP and Chief People Officer of Genesys.
Jim Rene Chief Legal Officer
Jim Rene serves as the Chief Legal Officer of Genesys.
Brain Swartz Chief Financial Officer
Brian joined Genesys in September 2020 and is an accomplished senior financial executive with over 20 years of finance,... read more
Genesys Salaries
How much does Genesys pay?
How much do people at Genesys get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Genesys is $117,043, or $56 per hour, while the estimated median salary is $136,160, or $65 per hour.
At Genesys, the highest paid job is a Director of Business Development at $228,761 annually and the lowest is a CS Rep at $47,016 annually. Average Genesys salaries by department include: Operations at $107,835, Communications at $145,364, Marketing at $125,565, and IT at $140,658. Half of Genesys salaries are above $136,160.
120 employees at Genesys rank their Compensation in the Top 40% of similar sized companies in the US (based on 376 ratings) while 116 employees at Genesys rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 130 ratings).
Salaries contributed from Genesys employees include job titles like Engineering Manager, Senior Developer, Developer, and Web/Visual Designer. Comparably data has a total of 9 salary records from Genesys employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $76k | $76k | 1st Percentile |
17th Percentile $106k | $106k | 17th Percentile |
33rd Percentile $134k | $134k | 33rd Percentile |
50th Percentile $197k | $197k | 50th Percentile |
67th Percentile $248k | $248k | 67th Percentile |
83rd Percentile $313k | $313k | 83rd Percentile |
100th Percentile $320k | $320k | 100th Percentile |
$117,043*
Average Compensation
$136,160*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Genesys Salaries by City
Genesys Salaries by Department
Diversity & Inclusion at Genesys
Diverse employees at Genesys score the company 54/100 across various culture categories, placing Genesys in the Bottom 20% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Genesys across various culture dimensions.
At Genesys, we promote a culture of empathy in which every voice is heard, valued, remembered, and understood. We believe it's our responsibility to close equity gaps and foster a culture of inclusion and equality - where every employee feels that their uniqueness is appreciated and knows that they'll be treated fairly. Our culture of inclusion is bolstered by our commitment to one another and to ourselves, as well as an unwavering desire to build a better and more just organization.
Ranked Culture the Highest
Ranked Culture the Lowest
Genesys Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
Financial Benefits
- 401K / Retirement Plan
- Tuition Reimbursement
Office Perks
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Genesys PTO
Genesys' PTO and Vacation policy typically gives unlimited days off a year with 50% of employees expected to be work free while out of office. Paid Time Off is Genesys' 3rd most important benefit besides Healthcare when ranked by employees, with 27% of employees saying it is the most important benefit. Genesys' benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Genesys Careers
Genesys Jobs
No Recent Jobs found for Genesys on Comparably
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H1B Visa
In 2019, Genesys applied for 36 H1B visas. Of the work permits applied for, 92% were approved.
Work Permit Application Outcome
Genesys has a total of 6000 employees
36
Total Applied
H1B Applications Outcome
- 92% Granted (33 out of 36)
- 3% Denied (1 out of 36)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 36)
- 6% Certified-Withdrawn Application was approved but later withdrawn by employer (2 out of 36)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Genesys Know You Want To Work There
Overview of Candidates Interested in Genesys on Comparably
Candidates By Department
Engineering | 33% | |
|---|---|---|
IT | 33% | |
Marketing | 11% | |
Sales | 11% | |
All Industries | 11% |
Candidates By Location
Indianapolis | 22% | |
|---|---|---|
Denver | 11% | |
San Francisco | 11% | |
Oklahoma City | 11% | |
Durham | 11% | |
Other | 33% |
Genesys Internship Program
Acquiring a position in Genesys' Internship Program is generally does not offer internships. Why intern at Genesys? Employees are happy at Genesys and rate their office perks as terrible. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Genesys employees say they’re very bored at work. Additionally, 36% have developed close friendships with their co-workers.
How difficult is it to get an internship at Genesys?
Engineering
Very Difficult17%
Somewhat Difficult0%
Not Difficult0%
Difficult0%
Does Not Offer Internships83%
Answered by 6 Engineering Interns
Frequently Asked Questions regarding Genesys
What is Genesys address?
Genesys location is at 1302 El Camino Real
Who is the CEO of Genesys?
Genesys CEO is Tony Bates, their score by employees is 72
What is Genesys eNPS?
The eNPS for Genesys is 15
What is the salary for Financial Analyst in Genesys?
Financial Analyst average salary in the US is 107k
What are the salaries in the Customer Support in Genesys?
The average salaries for Customer Support in Genesys is 49k
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