Genesys Employee Reviews
Out of 200 Genesys employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Genesys improve their work culture. The HR team, with 95% positive reviews, reports the best experience at Genesys compared to all other departments at the company.
What does the leadership team need to get better at?
Translating the big picture strategy into actual priorities based on a realistic assessment of our strengths and gaps.
Transparency, extreme lack of communication and poor business decisions. Very poor internal mobility and promotions are selected based on favoritism versus merit
Have some empathy towards employee. Don't just use and throw.
Being more direct on path forward of the company. We were told partnerships would be leveraged to grow the business and be more successful. That actually meant was half of the PureConnect product line employees were being let go in the Infosys partnership only to be replaced by new infosys employees
Review from Customer Support Dept
Better Management practice and realistic project timing
Why do you feel undervalued and what would make you feel better about your compensation?
I'm a 20 plus year employee, received very little increases throughout my years of employment. I was given more work however was promised opportunities of growth and I am continuing to wait for them.
Company has no core values or standards.
While compensation and benefits are a complete package, they have great benefits, compensation is lower compared to everyone else. Then they promise to fix it, and don't.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Be transparent to your employee. Leadership team is giving sweets with one hand and back stabbing with other.
Communication within each department and clients
What needs to change to make the company culture better?
Be transparent in real world don't just talk on email and papers.
Better and more direct communication, and actually stick too it. Far to many times promises were made and then broken. Lead to people losing trust in the company and management, creating a negative atmosphere.
Review from Customer Support Dept
Hold on to good employees and stop hiring contractors
We are in transition due to a large acquisition. We need to finish harmonizing portions of the business (compensation structure, benefits...
Review from HR Dept
What would you improve about your company's interview process?
HR is absolutely unprofessional and does not know anything about labor law
What's going wrong and how can it be improved?
The company needs to value loyal employees
What would you most like to see improved at your company?
increased diversity among women and underrepresented groups across the workforce and among our leadership ranks
Nothing really. We are not a public company, so we don't get stock. That is really the "only" downside of Genesys. Other than that the "little g" is a cool place to work.
In office perks such as snacks, meals, and amenities could be greatly improved.