Genesys Team Employee Reviews | Comparably
Comparably
Genesys Claimed Company
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. read more
EMPLOYEE
PARTICIPANTS
238
TOTAL
RATINGS
2650
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Genesys Team Employee Reviews

All
Positive
Constructive

What are some of the best things about your team?

Great helpful people, collaborative and supportive

Supportive team members, everyone is helpful

THEY ARE THE BEST TEAM

Review from HR Dept

Diverse and distributed around the world

My team has great chemistry. We all know our roles and how we can help

Very collaborative and open attitudes

Experienced professionals who are passionate about what they do and delivering positive experiences to customers.

Amazing team with a positive can-do attitude.

Diversity of viewpoints on relevant issues.

Work hard, play hard, but with a good work/life balance.

Passionate, kind, hard working, loyal, happy and willing to help

They are all really creative and collaborativd

Very professional great team work

The team is the best part of the company

Everyone works together well to get work done.

I'm loyal to them. I grow with them, they are why I stayed working for Genesys. My co-workers are why I work where I work, not the company

Review from Customer Support Dept

Very helpful and very smart

Very good team to qork

All in it togeather .

I believe my colleagues truly embrace respect in the workplace and puts empathy at the forefront of our interactions.

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What do your coworkers need to improve and how could you work together better?

Be transparent to your employee. Leadership team is giving sweets with one hand and back stabbing with other.

Communication within each department and clients

Review Sentiment at Genesys

88
88%
12
12%

About Genesys' Team

B-
72/100

Where This Score Ranks Genesys' Team

TOP
40%

In the Top 40% of 1634 similar size companies on Comparably

BOTTOM
35%

In the Bottom 35% of 784 companies in San Francisco

4th

4th place versus 5 competitors rated on Comparably

Genesys' team score is currently ranked in the Top 40% of similar sized companies on Comparably and placed 4th among its competitors. 78% of Genesys employees look forward to interacting with coworkers while 59% believe their company meetings are effective. Among the various teams at Genesys, the Product department ranks the highest in team score.

Rate Team the Highest

  • Ethnicity - Other
    +26%
  • Ethnicity - African American/Black
    +25%
  • Department - Product
    +17%

Rate Team the Lowest

  • Department - Engineering
    -30%
  • Ethnicity - Asian or Pacific Islander
    -27%
  • Tenure - 5 to 10 Years
    -24%

How Genesys' Team Score is Calculated

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Results from 108 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

73
out of 100
How would you rate the quality of your coworkers?
AnswerPercent
Yes59%
No41%
Are your company's meetings effective?
AnswerPercent
Yes78%
No22%
Do you look forward to interacting with your coworkers?
AnswerPercent
Yes50%
No50%
Does Your Boss Hurt Your Company Culture?

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