Genesys Team Employee Reviews | Comparably
Genesys Claimed Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more
EMPLOYEE
PARTICIPANTS
235
TOTAL
RATINGS
2618
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Genesys Team Employee Reviews

What are some of the best things about your team?

Great helpful people, collaborative and supportive

Supportive team members, everyone is helpful

THEY ARE THE BEST TEAM

Review from HR Dept

Diverse and distributed around the world

My team has great chemistry. We all know our roles and how we can help

Very collaborative and open attitudes

Experienced professionals who are passionate about what they do and delivering positive experiences to customers.

Amazing team with a positive can-do attitude.

Diversity of viewpoints on relevant issues.

Work hard, play hard, but with a good work/life balance.

I believe my colleagues truly embrace respect in the workplace and puts empathy at the forefront of our interactions.

All in it togeather .

Very good team to qork

Passionate, kind, hard working, loyal, happy and willing to help

Very helpful and very smart

They are all really creative and collaborativd

Very professional great team work

The team is the best part of the company

I'm loyal to them. I grow with them, they are why I stayed working for Genesys. My co-workers are why I work where I work, not the company

Review from Customer Support Dept

Everyone works together well to get work done.

What do your coworkers need to improve and how could you work together better?

Be transparent to your employee. Leadership team is giving sweets with one hand and back stabbing with other.

Communication within each department and clients

Review Sentiment at Genesys

88
88%
12
12%

About Genesys' Team

C+
71/100

Where This Score Ranks Genesys' Team

TOP
50%

In the Top 50% of 1634 similar size companies on Comparably

BOTTOM
35%

In the Bottom 35% of 784 companies in San Francisco

5th

5th place versus 5 competitors rated on Comparably

Genesys' team score is currently ranked in the Top 50% of similar sized companies on Comparably and placed 5th among its competitors. 77% of Genesys employees look forward to interacting with coworkers while 58% believe their company meetings are effective. Among the various teams at Genesys, the Product department ranks the highest in team score.

Rate Team the Highest

  • Ethnicity - Other
    +27%
  • Ethnicity - African American/Black
    +26%
  • Department - Product
    +18%

Rate Team the Lowest

  • Department - Engineering
    -29%
  • Ethnicity - Asian or Pacific Islander
    -26%
  • Tenure - 5 to 10 Years
    -23%

How Genesys' Team Score is Calculated

FILTER RATINGS BY

Results from 107 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

73
out of 100
How would you rate the quality of your coworkers?
AnswerPercent
Yes58%
No42%
Are your company's meetings effective?
AnswerPercent
Yes77%
No23%
Do you look forward to interacting with your coworkers?
AnswerPercent
Yes50%
No50%
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