C-
63/100
Genesys Claimed Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more
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Genesys Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
Company promotes empathy to employee,
Very progressive and innovative approach
The empathy and positivity of most all people is contagious. If you come to work with a negative attitude, you do stand out, because it is such a happy vibe.
Open, embraces diversity and is very team oriented.
An attitude of cooperation not competition
Flexible and great social interactions
Diversity is not a goal, it is a reality.
Genesys bolsters a progressive culture and fosters curiosity to learn.
Very good culture of environment
empathy, people first, excitement, vision, support
Smart minds and diversified ideas
The values are really reflected in daily interactions
Events, employees engaged , review, feedback
The settings, people and scope of the work.
We are able to be ourselves. Flexibility to have passions outside of work and play is part of what we do.
Review from HR Dept
It's a very grassroots culture. There's a lot of bottom-up change in the organization.
The company treats employees as human beings that have lives outside of work. The benefits are excellent.
Review from Customer Support Dept
People who work at Genesys want to work at Genesys. When you walk the halls or have meetings everyone is dedicated to the success of the full team.
Review from HR Dept
Good teamwork and support with projects
What needs to change to make the company culture better?
Be transparent in real world don't just talk on email and papers.
Better and more direct communication, and actually stick too it. Far to many times promises were made and then broken. Lead to people losing trust in the company and management, creating a negative atmosphere.
Review from Customer Support Dept
Hold on to good employees and stop hiring contractors
We are in transition due to a large acquisition. We need to finish harmonizing portions of the business (compensation structure, benefits...
Review from HR Dept
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