Genesys Claimed Company

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more

EMPLOYEE PARTICIPANTS: 235

TOTAL RATINGS: 2618

CEO: Tony Bates

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eNPS at Genesys

Genesys' Employee Net Promoter Score (eNPS) is 15, as rated by 197 employees. Employee Net Promoter Score tracks Genesys employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at Genesys to a friend? Today, 47% of Genesys employees would encourage their friends to become coworkers, whereas 21% are neutral and 32% would not recommend working at Genesys to their friends.

Last updated months ago.

Where This Score Ranks Genesys' eNPS

TOP
30%
In the Top 30% of 1666 Similar Sized Companies on Comparably
TOP
50%
In the Top 50% of 792 Nearby Companies in San Francisco
2nd
2nd place versus 5 competitors rated on Comparably

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Promoters
Passives
Detractors

Who Ranks Genesys' eNPS the Highest?

Ethnicity - African American/Black 100/100

Department - HR 66/100

Department - Product 40/100

Who Ranks Genesys' eNPS the Lowest?

Experience - 6 to 10 Years -62/100

Department - Engineering -46/100

Department - Marketing -34/100

Genesys eNPS At a Glance

Genesys employees are more likely to recommend Genesys as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

African American/Black employees and the HR department provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at Genesys to a friend?” Based on 197 ratings, Genesys ranks 2nd place versus its 5 competitors and is right below Salesforce.

Compared to other companies in San Francisco, Genesys falls into the Top 50% of 792 companies. The last rating was provided months ago.