Genesys Claimed Company

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more

EMPLOYEE PARTICIPANTS: 235

TOTAL RATINGS: 2618

CEO: Tony Bates

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Genesys Retention Score

Genesys is in the Bottom 45% of similar sized companies in its ability to retain quality employees. 79% of employees would not leave Genesys if they were offered a job for more money while 69% are excited to go to work each day. Overall, 43% of Genesys' employees feel the company is doing what it should to retain them while 57% may be considering new employment. Quality employees are difficult to find which makes retaining them all the more important.

Last updated months ago.

Where This Score Ranks Genesys' Retention

BOTTOM
45%
In the Bottom 45% of 1799 Similar Sized Companies on Comparably
BOTTOM
30%
In the Bottom 30% of 944 Nearby Companies in San Francisco
3rd
3rd place versus 5 competitors rated on Comparably

Jan

Mar

May

Jun

Jul

C66 / 100

Jan

Who Ranks Genesys' Retention the Highest?

Department - HR 87/100

Ethnicity - African American/Black 86/100

Tenure - Less than 1 Year 86/100

Who Ranks Genesys' Retention the Lowest?

Ethnicity - Asian or Pacific Islander 30/100

Department - Engineering 34/100

Experience - 6 to 10 Years 38/100

Genesys Retention At a Glance

Genesys' Retention score is rated a "C" by 233 employees. The category helps understand Genesys' focus and commitment to retaining employees in their organization.

Over the past three months, Genesys' Retention score has remained steady at 66/100. Genesys ranks in 3rd place versus 5 competitors which include Salesforce, ASPECT SOFTWARE, INC., Nuance Communications, Avaya, and inContact. The HR and Operations departments are likely to stay at the company the longest, while the Engineering and Marketing departments are likely to have the highest turnaround.

Genesys' Retention score is in the Bottom 45% of 1799 similar sized companies (5,001-10,000 Employees) on Comparably. The Company ranks in the Bottom 30% compared to 944 nearby companies in San Francisco.

Genesys' Retention Trendline

Genesys66
Other Companies in San Francisco
Similar Size on Comparably

How Genesys' Retention Score is Calculated

Answer	Percent
Yes	57%
No	43%

Do you believe you're paid fairly?

Answer	Percent
Yes	77%
No	23%

Do you look forward to interacting with your coworkers?

out of 100

How would you rate the quality of your coworkers?

Answer	Percent
Yes	69%
No	31%

Are you typically excited about going to work each day?

Answer	Percent
Every week	14%
Once a month	19%
Once a quarter	33%
Once a year	10%
Never	24%

How often do you get valuable feedback on how to improve at work?

Answer	Percent
Yes	59%
No	41%

Do you approve of the job your executive team is doing at your company?

Answer	Percent
Yes	43%
No	57%

Do Your Company Leaders Do What They Should to Retain You as an Employee?

Answer	Percent
Very Secure	6%
Secure Enough	31%
Neutral	19%
Insecure	13%
Very Insecure	31%

How secure do you feel your job is at your company?

Answer	Percent
Yes	36%
No	64%

Do you have a close friend at work?

Answer	Percent
Yes	85%
No	15%

Would you leave your current job for a 20% raise at a different company?

Answer	Percent
Multiple times a week	0%
Once a week	14%
Once a month	7%
Once a quarter	21%
Never	58%

How often do you socialize with team members outside of work?

Answer	Percent
Yes	45%
No	55%

Do you feel burnt out at work?

Answer	Percent
Yes	52%
No	48%

Are you challenged at work?

Answer	Percent
Yes	79%
No	21%

Would you turn down a job offer today, for slightly more money?

Answer	Percent
Yes	45%
No	55%

Are you proud to be a part of your company?

Genesys' Retention Rank Against Similar Sized Companies on Comparably

BOTTOM

45%

Genesys ranks in the Bottom 45% of other companies on Comparably with 5,001-10,000 Employees for Retention Score.

Genesys' Retention Rank Against Other Companies Nearby

BOTTOM

30%

Genesys ranks in the Bottom 30% of other companies in San Francisco for Retention Score.

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