Genesys Claimed Company

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more

EMPLOYEE PARTICIPANTS: 235

TOTAL RATINGS: 2618

CEO: Tony Bates

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Joining Genesys - Employee Onboarding

Employee Sentiment

The prevailing opinion from employees about joining Genesys is that the company was very unprepared on their first day. Genesys employees concluded that their overall onboarding experience was negative. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Answer	Percent
Yes	40%
No	60%

Did you have a positive onboarding experience when you were hired at your current company?

Answer	Percent
Very Prepared	20%
Prepared	10%
Somewhat Prepared	10%
Unprepared	10%
Very Unprepared	50%

How prepared was your company on your first day of onboarding?

Answer	Percent
Yes	50%
No	50%

Was your direct manager helpful with your onboarding during your first 90 days?

Meet Your Managers

Your direct manager highly affects your experience at a company; overall managers at Genesys are rated a B. At Genesys most employees said they received feedback once a quarter or never. 91% of employees also said they felt comfortable giving their managers feedback. Learn More about your managers at Genesys.

Answer	Percent
Every week	14%
Once a month	19%
Once a quarter	33%
Once a year	10%
Never	24%

How often do you get valuable feedback on how to improve at work?

Answer	Percent
Yes	50%
No	50%

Does your boss expect you to work when you're on vacation?

Answer	Percent
Yes	91%
No	9%

Do you feel comfortable giving your boss negative feedback?

Negotiate Salary

If you think you and your skill set should be valued higher than your offer, negotiate your salary! 33% of employees at Genesys said they negotiated their salaries. On average, Genesys employees earn $117,043. Genesys ranks in the Bottom 40% for compensation in San Francisco. Learn More about Salaries at Genesys.

Average Salaries at Genesys by Department

$153k*

Engineering

$163k*

Product

$141k*

Design

$126k*

Marketing

$108k*

Operations

$54k*

Admin

$180k*

Business Dev

$87k*

Finance

$145k*

Communications

$49k*

Customer Support

$144k*

$141k*

$179k*

Legal

$163k*

Sales

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Get Acclimated

Now that you’ve joined Genesys, get acclimated. Is lunch a social time or do people sit at their desks? At Genesys the most common answer selected by employees is eat lunch at their desk. Understand your coworkers and why they’ve chosen to stay at Genesys, many employees say it’s because of the comp & benefits.

Answer	Percent
Company Mission	21%
Comp & Benefits	44%
Co-Workers	7%
Comfort & Familiarity	14%
Career Advancement Opportunities	14%

What's the main reason you stay at your current company?

Answer	Percent
>1 hour	9%
1 hour	27%
45 minutes	0%
30 minutes	0%
I eat at my desk	64%

How long do you take for lunch breaks?

Answer	Percent
Multiple times a week	0%
Once a week	14%
Once a month	7%
Once a quarter	22%
Never	57%

How often do you socialize with team members outside of work?

Professional Development

Genesys ranks in the Bottom 10% of companies for professional development in San Francisco. 24% of employees feel as though Genesys is beneficial to their continuous career growth, and 28% said they had a mentor at the office. Learn More about Professional Development at Genesys.

Answer	Percent
Yes	28%
No	72%

Do you have a mentor at work?

Answer	Percent
Yes	24%
No	76%

Does your current company provide you meaningful opportunities for career advancement?

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