Sustainability and Corporate Social Responsibility at Genesys

Sustainability at Genesys means integrating responsible and sustainable
business practices into our company culture and everything we do—our
strategy, goals, products and operations. As a growing company, we are
focused on expanding in a responsible way. We understand that financial,
environmental and social performance are closely connected and seek to
deliver shared value as we embed sustainability across our operations.

We have elevated sustainability as one of our four key strategic priorities
for the entire company, including the leadership team. To ensure strategy aligned
execution, our operational model is built around the following four KPI
categories:

• Growth.
• Profitability.
• Sustainability.
• Experience.

Environmental Sustainability

As a company and a workforce, we have a responsibility to do what’s right for the planet. Across our physical offices, remote workforces and product development efforts, we’re actively seeking ways to lessen our impact on the environment. This includes our commitment to cloud-based technology, and enabling our customers to move away from on-premises deployments.

In 2021 and beyond, we’re reducing our carbon emissions by having more virtual meetings and opting for eco-friendly travel whenever possible. And we’re actively optimizing our facilities while enabling employees to work from home, further reducing our environmental impact.

Community Impact and Philanthropy

Impact Together is our social impact program at Genesys, which focuses in
four priority areas:

• Community Engagement: Volunteering and giving in the communities
where we are located, while also strengthening our corporate culture.

• Reskilling & Awareness: Leveraging our workforce skillset to train
underserved communities, opening up future opportunities in STEM, and
upskilling our own employee population.

• Planet: Encouraging employees to contribute to take accountability for our
impact on the planet and leave it beautiful for our future generations.

• Crisis: Providing critical support to the communities where our employees,
customers, and partners reside during times of disaster or crisis.
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