Genesys Claimed Company

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more

EMPLOYEE PARTICIPANTS: 235

TOTAL RATINGS: 2618

CEO: Tony Bates

HR or Marketing? Claim Your Free Employer Account

Sustainability and Corporate Social Responsibility at Genesys

Sustainability at Genesys means integrating responsible and sustainable
business practices into our company culture and everything we do—our
strategy, goals, products and operations. As a growing company, we are
focused on expanding in a responsible way. We understand that financial,
environmental and social performance are closely connected and seek to
deliver shared value as we embed sustainability across our operations.

We have elevated sustainability as one of our four key strategic priorities
for the entire company, including the leadership team. To ensure strategy aligned
execution, our operational model is built around the following four KPI
categories:

• Growth.
• Profitability.
• Sustainability.
• Experience.

Environmental Sustainability

As a company and a workforce, we have a responsibility to do what’s right for the planet. Across our physical offices, remote workforces and product development efforts, we’re actively seeking ways to lessen our impact on the environment. This includes our commitment to cloud-based technology, and enabling our customers to move away from on-premises deployments.

In 2021 and beyond, we’re reducing our carbon emissions by having more virtual meetings and opting for eco-friendly travel whenever possible. And we’re actively optimizing our facilities while enabling employees to work from home, further reducing our environmental impact.

Community Impact and Philanthropy

Impact Together is our social impact program at Genesys, which focuses in
four priority areas:

• Community Engagement: Volunteering and giving in the communities
where we are located, while also strengthening our corporate culture.

• Reskilling & Awareness: Leveraging our workforce skillset to train
underserved communities, opening up future opportunities in STEM, and
upskilling our own employee population.

• Planet: Encouraging employees to contribute to take accountability for our
impact on the planet and leave it beautiful for our future generations.

• Crisis: Providing critical support to the communities where our employees,
customers, and partners reside during times of disaster or crisis.
40

Edit