Support.com, Inc. is a leading provider of customer and tech support solutions and security software with a global network of home-based experts. read more

EMPLOYEE PARTICIPANTS: 46

TOTAL RATINGS: 649

CEO: Lance Rosenzweig

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Support.com KPIs and OKRs

At Support.com 67% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Support.com's KPIs and OKRs is essential for its success. Out of 4 Support.com employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.

Answer	Percent
Yes	100%
No	0%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	67%
No	33%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Support.com is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Support.com employees shared they generally receive helpful feedback once a month or every week, while 100% of Support.com employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.