-4
eNPS Score
Q&A With Support.com Employees
At Support.com you’ll work with confident leaders who are changing the way consumers and businesses experience technology. As you grow with us, you’ll be inspired and challenged to be your best. Support.com acknowledges employees for their achievements and provides ongoing employee development, competitive salaries, and reward programs. Whether you work in our Silicon Valley office, or remotely, you’ll spend each day working in a dynamic atmosphere that advances both your professional and personal goals.
How employees describe working at Support.com
When I see someone's good support and energy to do better work its make more happy...
Review from Customer Support Dept
They seemed very honest and knowledgeable about what they do. And I really enjoyed working there. Tech explained me everything so I could understand the work properly.
The technician was very professional and he got everything sorted out in time. It was a great experience here.
I really enjoyed working at support.com. I worked with them for more than three years and it was an overall great experience. The job was very flexible and interesting. It's a great place to work.
Team work and being able to have positive feedback
Q&A With Support.com Employees
IDX: 0 TOT: 9
What's going wrong and how can it be improved at Support.com?
We are contracted to take calls for the most hated company in America. We aren't allowed to hang up on abusive customers. Seriously.
the tools we use could be working or not working each day. fix what we need to do our job and stop improving on what is working.
What needs to change to make the company culture better at Support.com?
To feel like our suggestions for tool improvement are actually heard instead of ignored. Tools and Wiki's need to be kept up-to-date.
Why do you feel undervalued and what would make you feel better about your compensation at Support.com?
Top Employee Response
At least $5 - $10 more per hour.
What do your coworkers need to improve and how could you work together better at Support.com?
Top Employee Response
My same level direct co-workers are mostly great, There are always individuals whom I don't like but you get that anywhere.
What are some of the best things about your team at Support.com?
Top Employee Response
Generally just cool people to talk to.
What does the leadership team at Support.com need to get better at?
Top Employee Response
Negotiating with contracting employers. We get the short end of the stick on EVERY deal.
What do employees at Support.com think about their benefits?
Support.com employees rate their overall benefits a B and most of them think the perks are Good. 69% of Support.com employees say they are satisfied with their benefits. The majority of employees also get 20-30 days of paid vacation.
What's the pay like for employees at Support.com?
Support.com employees rates their pay and overall compensation a C or 63/100. 55% of employees believe they are paid fairly and 67% of employees get raises every year.
How's career growth and advancement at Support.com?
60% of the same employees also feel like Support.com is invested in their career growth. On average, majority of employees have a mentor to help them navigate their career at Support.com.
Curious about what work's like at Support.com?
Anonymously Ask Support.com Employees Any Question
Should I work at Support.com?
45% of Support.com employees would encourage their friends to become coworkers, whereas 6% are neutral and 49% would not recommend working at Support.com to their friends.
| 45% | Promoters |
|---|---|
| 6% | Passive |
| 49% | Detractors |
Working at Support.com's competitors
Recently Asked Questions about working at Support.com
- What's going wrong and how can it be improved at Support.com?
- What needs to change to make the company culture better at Support.com?
- What do your coworkers need to improve and how could you work together better at Support.com?
- Why do you feel undervalued and what would make you feel better about your compensation at Support.com?
- What does the leadership team at Support.com need to get better at?