Support.com Employee Reviews
Out of 126 Support.com employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Support.com improve their work culture. The Operations team, with 93% positive reviews, reports the best experience at Support.com compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Operations Dept
Review from Operations Dept
It's a great experience. A good example of a company that believes in work and life balance.
Review from Operations Dept
What do you like best about the leadership team?
They are almost in every important meeting and we do some coffee time with the CEO
Review from Operations Dept
They are engaged and knows what to do, just hope they listen more.
Review from Operations Dept
Leadership was very supportive and understanding
Review from Operations Dept
Even though we don't work in a brick and mortar site, they make it a point that we get to know each other, provide guidance, directions when needed.
Review from Operations Dept
Leaders do listen to what you have to say
What does the leadership team need to get better at?
Listening to suggestion and needs of employees.
i think they do very well so far
Review from Customer Support Dept
Motivating workers and being consistent in the way they conduct business matters.
Review from Customer Support Dept
Being honest about job descriptions. Hired for technical support, 90 percent of the job and training was sales.
Review from Customer Support Dept
I'm only in training and so far, so good. They do a good job keeping us informed, they seem to show a commitment to having the employees ready to help their clients too.
Review from Customer Support Dept
What is the best part about your compensation package?
Working from home is probably the best benefit I have...
401K and other benefits that helps us medically
Review from Operations Dept
HMO, Allowances and other benefits
Review from Operations Dept
Basic pay - its same almost the same amount from my previous employer but I get to save since its WFH set up
Review from Operations Dept
Working from home is probably the best benefit I have here in SDC
Why do you feel undervalued and what would make you feel better about your compensation?
Employees in the Philippines doesn't have stock value option. Still waiting for the upcoming appraisal.
Review from Operations Dept
You should not tell someone they will have a set shift then change it without giving them a choice.
It's hard work for minimum wage. The company is based out of California and they have a much higher minimum wage than the state I work remotely from. I hear conflicting things from managers and higher ups.
Review from Customer Support Dept
The higher-ups stack more duties on us with no training and no additional pay.
Review from Customer Support Dept
They pay 9hr for tier1/2 support. Too under paid for what you are expected to do.
Review from Customer Support Dept
What are some of the best things about your team?
Will the have good experience to assist people anywhere there's get good funds and especially humanity support pleas anytime..
Review from Customer Support Dept
Team work and being able to have positive feedback
Having the chance to interact with them even online is a big deal
Review from Operations Dept
Supportive, cooperative, driven and non-toxic
Review from Operations Dept
Their culture, they are receptive tp constructive feedback and coaching.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Barely able to interact with each other.
i really dont know them we are a work from home company
Review from Customer Support Dept
More face to face interaction would be ideal.
Review from Customer Support Dept
More actual team meetings, rather than meetings with random people and random managers.
Review from Customer Support Dept
Take their job seriously and become tech savvy, it's technical support job!
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Will mostly my teams are interested to support positive things everywhere always when the get this candy off chance..
Review from Customer Support Dept
Honestly there wasn't one much before but thankfully we have a new team that made it better
Review from Operations Dept
Work and life balance, cooperative and non toxic enviroment
Review from Operations Dept
The monthly recognition event, Town hall
Review from Operations Dept
The people are engaging and loves to talk
Review from Operations Dept
What needs to change to make the company culture better?
Workers should be given the supportive resources promised during the training process.
Review from Customer Support Dept
To feel like our suggestions for tool improvement are actually heard instead of ignored. Tools and Wiki's need to be kept up-to-date.
Review from Customer Support Dept
What did you like most about the interview process?
It was smooth and the questions were fairly ok
Review from Operations Dept
Its smooth and is not invasive
Review from Operations Dept
straight forward and very conversational
Review from Operations Dept
The hiring process took 1 week only then the job offer came
Review from Operations Dept
You get the best experience from start to finish
What would you improve about your company's interview process?
Less time waiting would make for a better interview process.
Review from Customer Support Dept
What makes you most happy at work?
When I see someone's good support and energy to do better work its make more happy...
Review from Customer Support Dept
My coworkers and my leaders have been good to me
Review from Operations Dept
My team, engagement activities, the set up of working from home.
Review from Operations Dept
Working from home and able to complete my deliverables without sacrificing time with family
Review from Operations Dept
The people that I am working with specially my team
Review from Operations Dept
What's going wrong and how can it be improved?
Tier 1 agents constantly not able to do tasks and cold transferring aggravated customers.
There's just not enough motivation. Increasing pay and coherency in employee duties would help.
Review from Customer Support Dept
Overworked and underpaid. Upper management needs to work a day in our shoes.
Review from Customer Support Dept
Training is wasted on teaching computer basics and teaching sales.
Review from Customer Support Dept
Improvement will come upon moving on from the position to any alternative.
Review from Customer Support Dept
What would you most like to see improved at your company?
Coordination with all departments and ensure continuity