UserZoom Employee Reviews
Out of 372 UserZoom employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping UserZoom improve their work culture. The Product team, with 100% positive reviews, reports the best experience at UserZoom compared to all other departments at the company. The Sales team offered the most constructive feedback, with 4% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Clear vision, clear path to get there, supportive, and always driving for incremental improvement in all areas. It makes for a good experience.
Transparency and great communication. I trust the decisions being made are good ones and for the right reasons.
Extremely capable. They all listen to you and are very accessible.
They're true leaders with a clear vision and execution plan. They demonstrates compassion, empathy and resilience.
The doors of our leadership team are open. They are busy but always available for any question, support from us.
What does the leadership team need to get better at?
Working to continue breaking down silos as we scale at the pace we are.
Review from Sales Dept
What is the best part about your compensation package?
Twice a year bonus based on my performance and company performance.
No complaints! Comp is fair for the role, company covers my medical out of pocket.
I have a stake in the company and in our success.
Half of my bonus depends on my personal goals and development
It is compensation that I am very happy with. Userzoom pays me fairly. They see your worth.
Why do you feel undervalued and what would make you feel better about your compensation?
I'm certainly valued, but am not getting compensated fairly due to my lack of experience in a new position. I've been assured that will change as soon as I prove myself (which I'm happy with for now).
Review from Sales Dept
What are some of the best things about your team?
Caring, collaborative, hard working, fun
Everyone is so smart and solution oriented!
Like the company overall, the team is willing to provide assistance without judgement. The end goal is for everyone to be successful and supported.
Review from Customer Success Dept
Wonderful, smart, experienced, passionate, collaborative team
Super professional, collaborative and smart
What do your coworkers need to improve and how could you work together better?
We have to difference important and relevant
What is most positive about the culture and environment at your company?
Caring culture, collaborative, positive, no silos
Everyone plays well together, on the same team, with the same will to win!
People care about each other and about our customers.
Everyone is always in high spirits.
Weekly "All Together" sessions are a space where we share our concerns, backgrounds, history,... and permits to learn from each other
What needs to change to make the company culture better?
Additional time to volunteer actions
What did you like most about the interview process?
Efficient use of interviews which made it feel speedier in comparison to other companies.
Review from Customer Success Dept
we take a team approach. many opinions are considered.
There were several interviews. Back in the day, the last interview was held by the CTO. I guess today the process changed but probably got better and more efficient.
They were very inviting, made me feel comfortable during the interview process.
Transparent. I felt like I had a good view into what the job would be like and enjoyed speaking with leaders.
Review from Sales Dept
What would you improve about your company's interview process?
Very slow to get an offer.
It's been far too long.
My instance was very unique, but it took a long time from the initial interview to the end. Communication could have been better during the process.
Review from Customer Support Dept
What makes you most happy at work?
That I can make a positive impact for our customers.
Seeing the impact of my efforts. The company is small enough that it can still be steered by individuals, but large enough that momentum can really be built.
Being able to manage my time effectively and being supported by the whole company in a remote world.
Review from Customer Success Dept
My work/life balance, feeling trusted with the work I do. Also, hearing positive feedback from customers on the impact our tool is having on their company.
Review from Customer Success Dept
seeing people promoted and compensated fairly for their good work
What's going wrong and how can it be improved?
Additional resources to pass from good to great
What would you most like to see improved at your company?
New challenges are proposed to you weekly