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UserZoom Claimed Company

UserZoom Company Culture

Culture Score

This score is derived from employee ratings & reviews
Choice Employer
A+
4.8/5

Awards

Best Places to Work in the Bay Area 2022Best Places to Work in the Bay Area 2022
Best Company Outlook of 2022 (Small & Midsize Companies)Best Company Outlook of 2022 (Small & Midsize Companies)
Best Company for Women 2021 (Small & Midsize Companies)Best Company for Women 2021 (Small & Midsize Companies)
Best CEO 2021 (Small & Midsize Companies)Best CEO 2021 (Small & Midsize Companies)

CEO Score

Top 5%Top 5% of Similar Size Companies on Comparably
Alfonso de la Nuez & Dan Fishback UserZoom's CEO
Alfonso de la Nuez & Dan Fishback
93 /100

UserZoom Mission, Vision & Values

Are your company's goals clear, and are you invested in them?

Mission Statement

At UserZoom, we believe every company will soon be a Digital Experience Company. They will need to build highly intuitive, user-friendly products, using agile, feedback-based design methodologies. UserZoom makes user research a standard practice in the design process, empowering businesses with the UX Insights they need to deliver great digital experiences through our best-in-class research software and services.

Values

  • It’s all about our people. At Userzoom, we recognize that people are the foundation of our success and growth.
  • We believe in work-life balance and are fiercely family first; whether that’s your at-home family or your UserZoom family.
  • We’re Always Improving: We believe that change for the better happens with incremental gains every day. his mindset is called “Kaizen”.
  • We’re Insights Driven: We believe that decisions should be made based on research and analysis, and not on gut instinct or long-held beliefs.
  • We’re Collaborative: Teamwork and collaboration are essential. Collaborating cross-functionally, and being supportive as we do it.
  • We’re Passionate About Our Customers Experience

UserZoom Culture At a Glance

104 employees at UserZoom have reviewed UserZoom across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 104 UserZoom employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at UserZoom are extremely happy with their total compensation at UserZoom, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at UserZoom are extremely happy with their team. 104 Participants grade the quality of their coworkers an A+. The majority believe the meetings at UserZoom are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at UserZoom believe the environment at UserZoom is positive. Most Participants believe the pace of work at UserZoom is comfortably fast. About 55% of the employees at UserZoom work 8 hours or less.

Overall, the employees at UserZoom are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Company Information

Address
10 Almaden Blvd, Suite 250
San Jose, CA 95113
United States of America
Website
www.userzoom.com
Founded
2007
Social sites

Company Description

UserZoom offers SaaS-based solutions for online user experience research and remote usability testing of web-based products and mobile apps.

Key Executives

Name & Title
Bio
Alfonso de la Nuez & Dan Fishback  CEO / President
Alfonso de la Nuez & Dan Fishback
CEO / President
Alfonso de la Nuez & Dan Fishback serves as the CEO / President of UserZoom.
Gregg Hampton  CFO
Gregg Hampton
CFO
Gregg Hampton serves as the CFO of .
Xavier Mestres  Co-Founder & CTO
Xavier Mestres
Co-Founder & CTO
Xavier Mestres serves as the Co-Founder & CTO of .
Cathy Belford  VP, People
Cathy Belford
VP, People
Cathy Belford serves as the VP, People of .
Kuldeep Kelkar  SVP UX Research Consulting | Professional Services
Kuldeep Kelkar
SVP UX Research Consulting | Professional Services
Kuldeep Kelkar serves as the Sr. Vice President, UX Research Consulting | Professional Services of UserZoom. Kuldeep currently resides in the San Francisco Bay Area.
Andrew Jensen  SVP, Product
Andrew Jensen
SVP, Product
Andrew Jensen serves as the SVP of Product of UserZoom. Andrew currently resides in the San Francisco Bay Area.
Jamie Mellalieu  Chief Revenue Officer
Jamie Mellalieu
Chief Revenue Officer
Jamie Mellalieu serves as the Chief Revenue Officer of .
Tom Lloyd  VP, Marketing
Tom Lloyd
VP, Marketing
Tom Lloyd serves as the VP, Marketing of .
Alfonso Nuez  Co-Founder & Co-CEO
Alfonso Nuez
Co-Founder & Co-CEO
Alfonso Nuez serves as the Co-Founder & Co-CEO of .
Bill Phelps  COO
Bill Phelps
COO
Bill Phelps serves as the COO of UserZoom. Bill started at UserZoom in February of 2018. Bill is currently based in the San Francisco Bay Area.

HR Leaders

Name & Title
Bio
Cathy Belford  VP, People
Cathy Belford
VP, People
Cathy Belford serves as the VP, People of .
Kason Morris  Director, Employee Learning & Development
Kason Morris
Director, Employee Learning & Development
Kason Morris serves as the Director, Employee Learning & Development of .
Cheslea Ehmann  Manager, People Operations
Cheslea Ehmann
Manager, People Operations
Cheslea Ehmann serves as the Manager, People Operations of .
Ross Fullarton  Director, Talent Acquisition
Ross Fullarton
Director, Talent Acquisition
Ross Fullarton serves as the Director, Talent Acquisition of .
Katherine Dunlop  Director, People Business Partners
Katherine Dunlop
Director, People Business Partners
Katherine Dunlop serves as the Director, People Business Partners of .

UserZoom Employee Reviews

Positive Reviews
97%
97%
3%
Constructive Feedback
3%

Positive Reviews from Employees

What did you like most about the interview process?

They were very inviting, made me feel comfortable during the interview process.

What makes you most happy at work?

The people that I work with & the learning that I have obtained.

What is most positive about the culture and environment at your company?

Everyone is always in high spirits.

Constructive Feedback from Employees

What would you improve about your company's interview process?

Very slow to get an offer.

What's going wrong and how can it be improved?

Additional resources to pass from good to great

What needs to change to make the company culture better?

Additional time to volunteer actions

Let UserZoom Know You Want To Work There

Tell UserZoom you're interested in working at the company, while keeping your personal identity anonymous. Comparably will give UserZoom the opportunity to hire you. When there's a job opening that's a fit we'll make the match happen.

Top
5%

Leadership Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
92
out of 100
Executive rating?
93
out of 100
CEO rating?
93
out of 100
Manager rating?
Top
5%

Compensation Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
Paid fairly?
Satisfied with benefits?
Top
5%

Team Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
Coworker interaction?
95
out of 100
Quality of coworkers?
Top
5%

Environment Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
7 or less
7%
8
48%
10
42%
12
3%
More than 12
0%
Work hours per day?
Extremely fast
20%
Comfortably fast
68%
Moderate
9%
A bit slow
3%
Bureaucratic
0%
Pace at work?
Positive
99%
Negative
1%
Positive work environment?
Top
5%

Outlook Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
97
out of 100
Future outlook?
Fantastic
37%
Good
62%
Neutral
1%
Bad
0%
Terrible
0%
Customer perception?
Excited going to work?

UserZoom H1B Visa

In 2019, UserZoom applied for 4 H1B visas. Of the work permits applied for, 75% were approved.

An in-depth look at ‘Certified-withdrawn’ H1B applications at UserZoom unveil that one approved work permit application was withdrawn before the employee’s start date.

Work Permit Application Outcome

UserZoom has a total of 360 employees

4
Total Applied
  • 75% Granted (3 out of 4)
  • 0% Denied ( out of 4)
  • 25% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 4)
  • 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 4)

This data was calculated using publicly sourced data from OFLC Performance Data

Gender Score How positively women rate their overall experience at UserZoom

top 10% Gender

UserZoom currently ranks in the Top 10% of similarly sized companies on Comparably

Diversity Score How positively minorities rate their overall experience at UserZoom

top 5% Diversity

UserZoom currently ranks in the Top 5% of similarly sized companies on Comparably

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 5%Top 5% of Similar Size Companies on Comparably
87
eNPS Score
89%Promoters
9%Passives
2%Detractors

UserZoom Culture Video

See All Media

UserZoom Competitors Video

UserZoom Competitors

  1. 1st
    UserZoom
    91 / 100
  2. 2nd
    UserTesting
    81 / 100
  3. 3rd
    Genesys
    77 / 100
  4. 4th
    ForeSee
    73 / 100
  5. 5th
    Userlytics
    0 / 100

Perks & Benefits

Health & Wellness
Dental Insurance
Vision Insurance
Health Insurance
Paid Time Off
PTO / Vacation Policy
Paid Holidays
Maternity / Paternity Leave
Financial Benefits
401K / Retirement Plan
Performance Bonus
Employee Stock Purchase Plan
Office Perks
Work From Home Policy

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