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UserZoom Company Culture
Culture Score
This score is derived from employee ratings & reviewsChoice Employer
A+
4.8/5
Awards
CEO Score
Top 5%Top 5% of Similar Size Companies on Comparably
Alfonso de la Nuez & Dan Fishback
93 /100
UserZoom Mission, Vision & Values
Are your company's goals clear, and are you invested in them?
Mission Statement
At UserZoom, we believe every company will soon be a Digital Experience Company. They will need to build highly intuitive, user-friendly products, using agile, feedback-based design methodologies. UserZoom makes user research a standard practice in the design process, empowering businesses with the UX Insights they need to deliver great digital experiences through our best-in-class research software and services.
Values
- It’s all about our people. At Userzoom, we recognize that people are the foundation of our success and growth.
- We believe in work-life balance and are fiercely family first; whether that’s your at-home family or your UserZoom family.
- We’re Always Improving: We believe that change for the better happens with incremental gains every day. his mindset is called “Kaizen”.
- We’re Insights Driven: We believe that decisions should be made based on research and analysis, and not on gut instinct or long-held beliefs.
- We’re Collaborative: Teamwork and collaboration are essential. Collaborating cross-functionally, and being supportive as we do it.
- We’re Passionate About Our Customers Experience
UserZoom Culture At a Glance
104 employees at UserZoom have reviewed UserZoom across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 104 UserZoom employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at UserZoom are extremely happy with their total compensation at UserZoom, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at UserZoom are extremely happy with their team. 104 Participants grade the quality of their coworkers an A+. The majority believe the meetings at UserZoom are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at UserZoom believe the environment at UserZoom is positive. Most Participants believe the pace of work at UserZoom is comfortably fast. About 55% of the employees at UserZoom work 8 hours or less.
Overall, the employees at UserZoom are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Company Information
- Address
- 10 Almaden Blvd, Suite 250
San Jose, CA 95113
United States of America
- Website
- www.userzoom.com
- Founded
- 2007
- Social sites
Company Description
UserZoom offers SaaS-based solutions for online user experience research and remote usability testing of web-based products and mobile apps.
Key Executives
Name & Title
Bio
Alfonso de la Nuez & Dan Fishback
CEO / President
Alfonso de la Nuez & Dan Fishback serves as the CEO / President of UserZoom.
Gregg Hampton
CFO
Gregg Hampton serves as the CFO of .
Xavier Mestres
Co-Founder & CTO
Xavier Mestres serves as the Co-Founder & CTO of .
Cathy Belford
VP, People
Cathy Belford serves as the VP, People of .
Kuldeep Kelkar
SVP UX Research Consulting | Professional Services
Kuldeep Kelkar serves as the Sr. Vice President, UX Research Consulting | Professional Services of UserZoom. Kuldeep currently resides in the San Francisco Bay Area.
Andrew Jensen
SVP, Product
Andrew Jensen serves as the SVP of Product of UserZoom. Andrew currently resides in the San Francisco Bay Area.
Jamie Mellalieu
Chief Revenue Officer
Jamie Mellalieu serves as the Chief Revenue Officer of .
Tom Lloyd
VP, Marketing
Tom Lloyd serves as the VP, Marketing of .
Alfonso Nuez
Co-Founder & Co-CEO
Alfonso Nuez serves as the Co-Founder & Co-CEO of .
Bill Phelps
COO
Bill Phelps serves as the COO of UserZoom. Bill started at UserZoom in February of 2018. Bill is currently based in the San Francisco Bay Area.
HR Leaders
Name & Title
Bio
Cathy Belford
VP, People
Cathy Belford serves as the VP, People of .
Kason Morris
Director, Employee Learning & Development
Kason Morris serves as the Director, Employee Learning & Development of .
Cheslea Ehmann
Manager, People Operations
Cheslea Ehmann serves as the Manager, People Operations of .
Ross Fullarton
Director, Talent Acquisition
Ross Fullarton serves as the Director, Talent Acquisition of .
Katherine Dunlop
Director, People Business Partners
Katherine Dunlop serves as the Director, People Business Partners of .
UserZoom Employee Reviews
Positive Reviews from Employees
What did you like most about the interview process?
They were very inviting, made me feel comfortable during the interview process.
What makes you most happy at work?
The people that I work with & the learning that I have obtained.
What is most positive about the culture and environment at your company?
Everyone is always in high spirits.
Constructive Feedback from Employees
What would you improve about your company's interview process?
Very slow to get an offer.
What's going wrong and how can it be improved?
Additional resources to pass from good to great
What needs to change to make the company culture better?
Additional time to volunteer actions
Let UserZoom Know You Want To Work There
Tell UserZoom you're interested in working at the company, while keeping your personal identity anonymous. Comparably will give UserZoom the opportunity to hire you. When there's a job opening that's a fit we'll make the match happen.
Top
5%
Leadership Score
In the Top 5% of similar sized companies on Comparably
92
out of 100
Executive rating?
93
out of 100
CEO rating?
93
out of 100
Manager rating?
Top
5%
Compensation Score
In the Top 5% of similar sized companies on Comparably
Paid fairly?
Satisfied with benefits?
Top
5%
Team Score
In the Top 5% of similar sized companies on Comparably
Coworker interaction?
95
out of 100
Quality of coworkers?
Top
5%
Environment Score
In the Top 5% of similar sized companies on Comparably
7 or less
7%
8
48%
10
42%
12
3%
More than 12
0%
Work hours per day?
Extremely fast
20%
Comfortably fast
68%
Moderate
9%
A bit slow
3%
Bureaucratic
0%
Pace at work?
Positive
99%
Negative
1%
Positive work environment?
Top
5%
Outlook Score
In the Top 5% of similar sized companies on Comparably
97
out of 100
Future outlook?
Fantastic
37%
Good
62%
Neutral
1%
Bad
0%
Terrible
0%
Customer perception?
Excited going to work?
UserZoom H1B Visa
In 2019, UserZoom applied for 4 H1B visas. Of the work permits applied for, 75% were approved.
An in-depth look at ‘Certified-withdrawn’ H1B applications at UserZoom unveil that one approved work permit application was withdrawn before the employee’s start date.
Work Permit Application Outcome
UserZoom has a total of 360 employees
4
Total Applied
H1B Applications Outcome
- 75% Granted (3 out of 4)
- 0% Denied ( out of 4)
- 25% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 4)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 4)
This data was calculated using publicly sourced data from OFLC Performance Data
Gender Score How positively women rate their overall experience at UserZoom
UserZoom currently ranks in the Top 10% of similarly sized companies on Comparably
Diversity Score How positively minorities rate their overall experience at UserZoom
UserZoom currently ranks in the Top 5% of similarly sized companies on Comparably
eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
87
eNPS Score
| 89% | Promoters |
|---|---|
| 9% | Passives |
| 2% | Detractors |
UserZoom Competitors Video
UserZoom Competitors
Perks & Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Employee Stock Purchase Plan
- Office Perks
- Work From Home Policy
Featured Press for UserZoom
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