Meltwater Customer Success Department Employee Reviews

I have been able to learn, grow and develop throughout my career

Review from Customer Success Dept · Posted 23 days ago

I've been here a long time and I couldn't imagine working anywher else.

Review from Customer Success Dept · Posted 23 days ago

Lots of work, lots of unnecessary administration work. Pay is not great and the benefits are almost non-existent. I was told I was doing a great job and they were happy with me, and a month after that I got told my contract was not going to be extended because they found someone cheaper.

Review from Customer Success Dept

It's been a ride. I've worked in 2 different regions and they differ massively. I think you need to choose an environment that best suits you. But in all my roles, I've been asked to work beyond capacity. But again, the people that are hired are great.

Review from Customer Success Dept

Good but you have to be comfortable in a fast moving and rapidly changing environment; if you can't handle ambiguity and uncertainty at times, Meltwater isn't for you

Review from Customer Success Dept

they are genuine and look to keep innovating

Review from Customer Success Dept · Posted 23 days ago

They are very transparent on the goals and mission of our company and will step in to help with complex scenarios anytime we need it.

Review from Customer Success Dept · Posted 23 days ago

Open, approachable, focused, goal-oriented, compassionate, employee-oriented

Review from Customer Success Dept

They are all in on Meltwater, they love the product and are willing to invest in it to see it grow

Review from Customer Success Dept

High performance oriented business approach, high investment made to product development

Review from Customer Success Dept

need to concern about appraisal cycle

Review from Customer Success Dept

Leadership needs to better recognize teams like Premium Support, who do the real work to retain clients, rather than focusing on CSMs and Sales. There's little reward for those ensuring client success daily. Also, if budget is tight, spending on celebrity speakers raises questions about priorities.

Review from Customer Success Dept

Clear communication, making it clear that they care about employees other than just commercial roles. Hire more diverse leadership. Use less aggressive language when it comes to selling/beating out competition.

Review from Customer Success Dept

well being at work, management

Review from Customer Success Dept

Listen!!!! Put employees first will drive more revenue to the company, putting them last will broke it.

Review from Customer Success Dept

i earn enough to do all the things I want in life

Review from Customer Success Dept · Posted 23 days ago

The better results that we have, the more money we make.

Review from Customer Success Dept · Posted 23 days ago

Good upside for over-performance to target

Review from Customer Success Dept

3 LPA, and not best

Review from Customer Success Dept

bonus when objectives are achieved

Review from Customer Success Dept

Teams are consistently operating well beyond sustainable capacity, mostly due to hiring not keeping pace with workload demands. This is impacting quality, morale, and retention. With that, compensation does not appear to be aligned with industry benchmarks for comparable roles in the industry.

Review from Customer Success Dept

I feel that Meltwater does not pay competitively in the market; they need to pay employees better across the board, especially for non-sales based roles.

Review from Customer Success Dept

More meaningdul pay bumps at review

Review from Customer Success Dept

I would love it if my salary was market rate and they would stop finding ways to cut pay without admitting they are cutting pay. Over the last two years I have taken two paycuts and my base salary has 'gone up'

Review from Customer Success Dept

I haven’t had a promotion or raise in 3 years due to budget constraints, despite my role in retaining clients and my dedication to Meltwater. Compensation should reflect the impact of my work, and Meltwater should align with industry standards

Review from Customer Success Dept

the team supports eachother and show up when it matters most

Review from Customer Success Dept · Posted 23 days ago

They are extremely smart and hard working. Can do most things on their own and ask for help only when they truly need it.

Review from Customer Success Dept · Posted 23 days ago

Such high calibre of talent that I learn from daily

Review from Customer Success Dept

Smart, fun people with a passion for doing the right thing by each other and our customers

Review from Customer Success Dept

we gel well, we win together and lose together. Truly the best team I have ever worked on

Review from Customer Success Dept

Being more human and being more straight to the point

Review from Customer Success Dept

Coworkers should understand their roles without adding to or undermining mine. It's been challenging to be ‘One Meltwater’ due to a lack of respect for those from the acquisition. Clearer role boundarie

Review from Customer Success Dept

Better communication and respect for roles across the org.

Review from Customer Success Dept

Cross-functional respect + taking responsibilities of the outcome of their actions

Review from Customer Success Dept

Building a positive and inclusive work environment

Review from Customer Success Dept

Fun and people celebrate eachother's success

Review from Customer Success Dept · Posted 23 days ago

People care about each other

Review from Customer Success Dept · Posted 23 days ago

Meltwater hires great people, they just dont know how to keep them

Review from Customer Success Dept

Can-do- attitude (largely) and desire to win

Review from Customer Success Dept

everyone is helpful and willing to drive this mission forward

Review from Customer Success Dept

A LOT. First of all make sure the offices are nice workplaces and don't treat people like trash

Review from Customer Success Dept

Accept the fact that work amout is exceeding that tfficiency is not working anymore and employees are working overtime w/o any pay (Japan)

Review from Customer Success Dept

I could meet multiple people from varying teams and levels

Review from Customer Success Dept · Posted 23 days ago

Delivering impact for our customers and seeing the success of the teammates around me

Review from Customer Success Dept · Posted 23 days ago

Helping people solve problems and execute on the day-to-day strategy.

Review from Customer Success Dept · Posted 23 days ago

The product and interacting with different team sacross the globe

Review from Customer Success Dept

Working on things that have a real material impact both now and for the future success of the business

Review from Customer Success Dept

my coworkers and the vibes of the office

Review from Customer Success Dept

A lot of people are leaving, and for good reason

Review from Customer Success Dept

There's a lack of recognition for teams that do the heavy lifting to retain clients and limited growth opportunities due to budget constraints. Improvement starts with fair compensation and fostering respect, especially for those from the acquisiton

Review from Customer Success Dept

management, management , management management

Review from Customer Success Dept

The direction of the company is 100% focused on new sales and the value we bring to customers is moving to the side and forgotten at times. Satisfaction drives sales, so high quotas that are unattainable (majority of Account Managers did not hit quota in ANY quarter) drive resentment.

Review from Customer Success Dept

Culture of micromanagement makes it very unenjoyable to be at work. Managers/executives also pressure us to make decisions that directly harm our customers.

Review from Customer Success Dept