Meltwater Customer Success Department Employee Reviews

My overall experience is competitive and at the same time very supportive and fun filled

Review from Customer Success Dept · Posted 11 days ago

I have been able to learn, grow and develop throughout my career

Review from Customer Success Dept

I've been here a long time and I couldn't imagine working anywher else.

Review from Customer Success Dept

Lots of work, lots of unnecessary administration work. Pay is not great and the benefits are almost non-existent. I was told I was doing a great job and they were happy with me, and a month after that I got told my contract was not going to be extended because they found someone cheaper.

Review from Customer Success Dept

Rewarding - Meltwater challenges me everyone by giving me the space to grow, fail and succeed. I work with some of the best people and have leaders that truly care about me and my development.

Review from Customer Success Dept · Posted 17 days ago

The leadership team is always very supportive.

Review from Customer Success Dept · Posted 11 days ago

Their vested interest my growth and success.

Review from Customer Success Dept · Posted 17 days ago

they are genuine and look to keep innovating

Review from Customer Success Dept

They are very transparent on the goals and mission of our company and will step in to help with complex scenarios anytime we need it.

Review from Customer Success Dept

Very precise and clear communication

Review from Customer Success Dept

Leadership needs to better recognize teams like Premium Support, who do the real work to retain clients, rather than focusing on CSMs and Sales. There's little reward for those ensuring client success daily. Also, if budget is tight, spending on celebrity speakers raises questions about priorities.

Review from Customer Success Dept

Clear communication, making it clear that they care about employees other than just commercial roles. Hire more diverse leadership. Use less aggressive language when it comes to selling/beating out competition.

Review from Customer Success Dept

Listen!!!! Put employees first will drive more revenue to the company, putting them last will broke it.

Review from Customer Success Dept

well being at work, management

Review from Customer Success Dept

The leadership team needs to get in touch with their employees - do 1:1s to understand how people are feeling about their roles / goals. Right now, there is a hug disconnect between employees and leadership, which causes resentment to build up.

Review from Customer Success Dept

The best thing is Flexible Time Off

Review from Customer Success Dept · Posted 11 days ago

i earn enough to do all the things I want in life

Review from Customer Success Dept

The better results that we have, the more money we make.

Review from Customer Success Dept

comprised of all employee benefits

Review from Customer Success Dept

the pay slab has all the payroll components

Review from Customer Success Dept

Teams are consistently operating well beyond sustainable capacity, mostly due to hiring not keeping pace with workload demands. This is impacting quality, morale, and retention. With that, compensation does not appear to be aligned with industry benchmarks for comparable roles in the industry.

Review from Customer Success Dept

I feel that Meltwater does not pay competitively in the market; they need to pay employees better across the board, especially for non-sales based roles.

Review from Customer Success Dept

More meaningdul pay bumps at review

Review from Customer Success Dept

I would love it if my salary was market rate and they would stop finding ways to cut pay without admitting they are cutting pay. Over the last two years I have taken two paycuts and my base salary has 'gone up'

Review from Customer Success Dept

I haven’t had a promotion or raise in 3 years due to budget constraints, despite my role in retaining clients and my dedication to Meltwater. Compensation should reflect the impact of my work, and Meltwater should align with industry standards

Review from Customer Success Dept

Very Cooperative and always very supportive

Review from Customer Success Dept · Posted 11 days ago

the team supports eachother and show up when it matters most

Review from Customer Success Dept

They are extremely smart and hard working. Can do most things on their own and ask for help only when they truly need it.

Review from Customer Success Dept

Such high calibre of talent that I learn from daily

Review from Customer Success Dept

very friendly and open to knowledge transfer

Review from Customer Success Dept

Being more human and being more straight to the point

Review from Customer Success Dept

Coworkers should understand their roles without adding to or undermining mine. It's been challenging to be ‘One Meltwater’ due to a lack of respect for those from the acquisition. Clearer role boundarie

Review from Customer Success Dept

Better communication and respect for roles across the org.

Review from Customer Success Dept

Cross-functional respect + taking responsibilities of the outcome of their actions

Review from Customer Success Dept

Building a positive and inclusive work environment

Review from Customer Success Dept

The culture and environment is always filled with fun.

Review from Customer Success Dept · Posted 11 days ago

Fun and people celebrate eachother's success

Review from Customer Success Dept

People care about each other

Review from Customer Success Dept

Meltwater hires great people, they just dont know how to keep them

Review from Customer Success Dept

the environment is very liberal and follows cultural ethics

Review from Customer Success Dept

A LOT. First of all make sure the offices are nice workplaces and don't treat people like trash

Review from Customer Success Dept

Accept the fact that work amout is exceeding that tfficiency is not working anymore and employees are working overtime w/o any pay (Japan)

Review from Customer Success Dept

Very clear instructions and on time it starts and ends

Review from Customer Success Dept · Posted 11 days ago

The consistent feedback and transparency into the process.

Review from Customer Success Dept · Posted 17 days ago

I could meet multiple people from varying teams and levels

Review from Customer Success Dept

very open and prompt communicative nature

Review from Customer Success Dept

Trusting the employers work and fun activities

Review from Customer Success Dept · Posted 11 days ago

Delivering impact for our customers and seeing the success of the teammates around me

Review from Customer Success Dept

Helping people solve problems and execute on the day-to-day strategy.

Review from Customer Success Dept

The product and interacting with different team sacross the globe

Review from Customer Success Dept

No day is ever the same which is exciting.

Review from Customer Success Dept · Posted 17 days ago

A lot of people are leaving, and for good reason

Review from Customer Success Dept

There's a lack of recognition for teams that do the heavy lifting to retain clients and limited growth opportunities due to budget constraints. Improvement starts with fair compensation and fostering respect, especially for those from the acquisiton

Review from Customer Success Dept

management, management , management management

Review from Customer Success Dept

The direction of the company is 100% focused on new sales and the value we bring to customers is moving to the side and forgotten at times. Satisfaction drives sales, so high quotas that are unattainable (majority of Account Managers did not hit quota in ANY quarter) drive resentment.

Review from Customer Success Dept

Culture of micromanagement makes it very unenjoyable to be at work. Managers/executives also pressure us to make decisions that directly harm our customers.

Review from Customer Success Dept