Phenom Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
My experience has been great especially my personal internal mobility.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
They care about us on a personal level, and always have our backs.
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I can just get the job done ad get support when I need it.
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Transparency and a genuine care for employees
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Transparent, focused, provide an excellent culture
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I like that our leadership team is focused on transparency and also employee health and wellness. This can be a tough job at times and knowing that we have ultimate support is very comforting and motivating
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What does the leadership team need to get better at?
Establishing, and then clearly communicating, the "why" behind actions and initiatives.
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Understanding everyone's strengths and align them to tasks that empower them. Take time to get to know them and what their short and long terms career goals are. Commit to formally documenting internal processes. Promote and hire for roles more fairly.
Review from Customer Success Dept
Creating an environment where employees are onboarded with proper training, including time to learn and understand the products and industry. There seems to be a lot of turnover because no one receives proper training, which fosters a chaotic and stressful work environment.
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Leadership is always talking about change but we do not see any changes to address the day-to-day issues.
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Owning strategy. Cultivating a positive work environment. Discussing career development.
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What is the best part about your compensation package?
Mental wellness is a great perk.
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Salary and Bonus are reasonable
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Great heath insurance and unlimited pto
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I love the unlimited time off- which I definitely underutilize- but it's nice to know we're not constrained to specific times. And that Phenom cares about work/life balance. Also, the new paternity leave model is so exciting and makes me personally feel better about taking that next step in my life
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solid and fairly competitive base salary
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Why do you feel undervalued and what would make you feel better about your compensation?
It is low compared to similarly-sized companies for the same level of work.
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Competitive salary and equity would make all things compensation way more competitive. It's pretty much standard in this industry. Phenom is not competitive.
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Competitively speaking, I am underpaid for the work I do. In todays market it is easy to see what other similar companies pay for the same role.
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The market is becoming increasingly competitive and we should be doing everything we can to retain our best talent. That means aligning salaries to reflect those market changes.
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Compared to others in my industry with similar job titles I am underpaid by 50%-70%.
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What are some of the best things about your team?
We aren't just co-workers, we are all friends and a tight knit group.
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always willing to help each other!
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always willing to help, positive
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They are open, friendly, and available.
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my team is very willing to collaborate and share knowledge. they've also created a very welcoming environment
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What do your coworkers need to improve and how could you work together better?
There are many instances of disrespect towards others, inappropriate language and leaders speaking "down" in raised voices to employees in front of large groups.
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What is most positive about the culture and environment at your company?
The friendly environment is something I really enjoy
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Transparent, no hidden agendas, team environment
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The connections I've made with my coworkers.
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everyone is so friendly and excited about their job. i also love that we include everyone and have activities that brings people together
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The people and everyone general believes practices it's important to value and take care of yourself and your family before the company.
Review from Customer Success Dept
What needs to change to make the company culture better?
Strategy and planning is lacking resulting in many people doing many things and not accomplishing a lot. People are afraid to appear slow by taking the time to accurately plan, so the problem is never addressed. People also often pass along ownership, making it difficult to collaborate.
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Working with clients to help them achieve their goals
Review from Customer Success Dept
When I'm able to perform the core tasks of my job which is training end users and increasing overall product adoption. The results are tangible, which I love and customers are appreciative.
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client interaction, constantly learning, our platform
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knowing that i'm making an impact and driving decisions. that i'm constantly striving to be client centric and my voice is heard
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Being challenged and having the freedom to seek out new challenges that impact the business in a positive way.
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What's going wrong and how can it be improved?
We do not have the resources needed to effectively support customers. There is a lack of internal enablement and everyone is constantly struggling for solutions.
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Competitive compensation and shifting to a true customer first environment.
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Management seems to be only focused on going public rather than fixed significant structural issues
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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