Phenom Employee Reviews
Out of 2514 Phenom employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping Phenom improve their work culture.
Briefly describe your overall experience at your company
ive had numerous other job and nothing has compared to Phenom
Review from Sales Dept
What do you like best about the leadership team?
Leadership provides employees with meaningful and challenging work related to our unique interests and future career goals.
They act like real humans not just c-level executives. They're invested in the company and its growth. They also all take our #notnormal culture and make sure it's interweaved throughout us all which is what makes us all different and unique!
The truly believe and care about helping a billion people find the right job- in each project it's clearly on display and at its core
Review from Sales Dept
Understanding of mental health issues.
They genuinely care about their employees as people. They're just good human beings that prioritize the right things.
Review from Sales Dept
What does the leadership team need to get better at?
Training and helping provide solutions for path forward in tough situations on projects.
Review from Sales Dept
Beyond the obvious diversity issues, it seems as though management does not have faith in those they hired to perform their jobs, resulting in an abundance of micromanagement.
Review from Sales Dept
Establishing, and then clearly communicating, the "why" behind actions and initiatives.
Review from Customer Success Dept
Understanding everyone's strengths and align them to tasks that empower them. Take time to get to know them and what their short and long terms career goals are. Commit to formally documenting internal processes. Promote and hire for roles more fairly.
Review from Customer Success Dept
Putting together an overall company strategy, how each department will work together to contribute to that strategy and communicating it to everyone.
Review from Marketing Dept
What is the best part about your compensation package?
We are provided with Internet and phone reimbursement.
unlimited PTO, work /life balance,
Review from Sales Dept
it's fair and I never have to fight for stuff.
Review from Sales Dept
Phenom offers great health benefits!
Mental wellness is a great perk.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Phenom pays considerably low compared to the industry average regarding our role.
My compensation is well below the industry standard. I would be satisfied if I was paid at least the average compensation for my role with the amount of experience I had.
Review from Customer Support Dept
There's an expectation to work well past 40-hours in a work week which makes you feel more machine than human with a personal life outside of Phenom. Onboarding is virtually non-existent. They basically expect you to figure the product out on your own (impossible due to monthly release cadence).
Additional items get added to the role and we don't get compensated for the additional work.
Industry is at a much higher rate to hire tech folks, i think we need to have a clear bands and ranges for every band
Review from Engineering Dept
What are some of the best things about your team?
We share many of the same core values.
Review from Operations Dept
We genuinely care about one another. The support is amazing and I always feel like there are people I can do to not only on my team but across the greater Phenom team.
I feel they truly care about me as an individual and look out for my best interest professional and personally.
Review from Sales Dept
the support. We're all genuine friends that care about each other.
Review from Sales Dept
Most people are helpful and focused on key outcomes.
What do your coworkers need to improve and how could you work together better?
There's nothing really wrong with them that they would need to improve. Rather the issue is that you either fit into the company culture or you do not. However, the meeting cadence is overwhelming and unnecessary.
They need to do their re role and stop acting like they are managers. The team needs to stop micro managing as well, it makes work stressful and not great to work.
few new comers to the team are not up to syncing with the team but they want to be in lime light with other help and troubling other which is not a good behavior, to and fro communication is much needed to be a good team player.
Review from Engineering Dept
I think that people need to be mindful of others schedules, one thing I have noticed is that a lot of meetings tend to go over time by more than half an hour, which does not seem normal to me...
They were not very inclusive
Review from Finance Dept
What is most positive about the culture and environment at your company?
Phenom celebrates each individuals unique qualities.
Phenom is willing to give people great opportunities to take on responsibility simply because we need all hands on deck.
Review from Operations Dept
#notnormal culture and that across the board everyone just seems authentic, upbeat, and happy
The people are friendly, outgoing, and accepting of all.
Review from Sales Dept
They really like dogs here and the personal slack channels help you feel more connected to virtual co-workers.
What needs to change to make the company culture better?
While change is expected in a start-up, too much change with poor communication leads to unclear expectations and feeling disconnected
Review from Sales Dept
Fix the operations (client services & sales). TRAIN people. Don't just give them 2 days of phundamentals and say good luck. Invest in your people and they will invest in the company.
Review from Sales Dept
Reduce bureaucracy and make proper planning
Review from Engineering Dept
i came from Myally. There are too many silos. The team looks for direction and the direction always comes from top. Hence empowerment is a big issue. Unless people are empowered, they will just do what is necessary. People just shut up in front of the CEO and play along
Review from Product Dept
Much of the top down direction is communicated in a super negative tone. that combined with a lack of clarity in that direction get's old when it feels like that is all you hear.
Review from Product Dept
What did you like most about the interview process?
The interview was quick and the communication was strong
Review from Sales Dept
How comfortable they made me feel. My potential role was explained to me in a clear way that got me excited.
Review from Sales Dept
The warm greeting upon arrival
Review from HR Dept
being challenged everyday by everyone in the organisation
Review from Sales Dept
I got to meet multiple people and I learned a lot about the role in the interview. It was more of an open conversation than them drilling me with typical interview questions, which was nice.
Review from Sales Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Phenom yet.
Be the first to contribute a review.
What makes you most happy at work?
My team and the work I do.
Stabilizing customer issues and seeing them respond positively.
Review from Operations Dept
Getting the chance to help change people's lives one conversation at a time
I enjoy solving challenges/ problems and seeing the end result.
Review from Sales Dept
the people I work with
Review from Sales Dept
What's going wrong and how can it be improved?
The monthly release cadence is simply not sustainable and is also singlehandedly responsible for the high turnover rate, especially of CSMs and PMs. Even if you aren't a part of those teams, it makes it very difficult to form personal and professional connections with your POCs from those teams.
Getting more and more pressure and cultural differences are starting to show from the US top down into our euro team. You need to get with the culture in each region and adapt or find someone who can step in.
Not enough training in this role, and leads to high turnover. Not enough support from my manager w/tough client situations, which lead to a lot of stress/confusion. My previous manager was great and super helpful determining a path forward in tough situations.
Review from Sales Dept
Not enough resources to get the work done. Not enough focus on people's lives and a blurring of work and home time. Start putting more focus on people instead of growth. Slow down to do things right.
Review from Customer Support Dept
Pay better and have a more competitive product
What would you most like to see improved at your company?
Communication could be improved globally