Algolia Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Grit, Trust, Care, Candor and Humility. Algolia has been true to her core values so far!
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
The transparency when they communicate
Review from Customer Success Dept
Share internal details in full transparency with the full company
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How close they really are to the field; I know I can reach out to them and they are always happy to jump on a call or meet a customer.
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Accessibility. C-level are invested in high ARR and strategic accounts all the way down to sub $50K accounts in crisis mode.
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Leadership seem to fit in the values of the company very well.
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What does the leadership team need to get better at?
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What is the best part about your compensation package?
The allowance for travel from the CSE
Review from Customer Success Dept
I really enjoy the wellness days and the Leeto offers (in France)
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bonus directly related to my goals
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The salary is the best part
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Being paid very fairly and on top awesome benefits and perks
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Why do you feel undervalued and what would make you feel better about your compensation?
Be more comparable to Twilio for out-of-office time: "thinking week", no meeting Fridays, after 3 years you get 1 month off
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I feel that company is behind in terms of the competitive landscape on base salaries for technical roles.
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There are big gaps in how much people in the same role and IC level are paid.
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What are some of the best things about your team?
They are always ready to help/guide
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We see each other a lot at work and it creates complicity
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They're smart, passionate and always looking for ways to help each other. They are also great people and I genuinely enjoy spending time with them!
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Accessibility. Willingness to jump in and support customer. Hunger to learn and ramp up on Algolia.
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There's an amazing energy in the team (we're in the same boat) and everyone is happy to help
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The trust the company overall place in you
Review from Customer Success Dept
Great values that I feel lots of employees live by
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Feedback and care go together, and help me improve myself while always being constructive
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Candor in regards to company status
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The energy in the air, everyone owns topics, everyone is spending energy to make the company work
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Interacting with customer and helping them in making the most out of Algolia. Being responsible for our Customer Successes
Review from Customer Success Dept
Our team is exceptional and great product
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Speaking with customers and helping them solve their problems!
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People and Product. Hiring great people, keeping them. Updating the product so it remains best in category.
Review from Customer Success Dept
My colleagues, and make my customers happy
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What's going wrong and how can it be improved?
No team or office events, re-invest in company's events and perks
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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