Nextiva Customer Success Department Employee Reviews | Comparably
Nextiva Claimed Company
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. read more
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EMPLOYEE
PARTICIPANTS
538
TOTAL
RATINGS
18877

Nextiva Customer Success Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

They are very approachable and knowledgeable

Review from Customer Success Dept

They have a bold vision and are executing on it

Review from Customer Success Dept

They are bringing positive change for both our employees and customers.

Review from Customer Success Dept

I love my supervisor Gary Peoples. He is always in the trenches with me, always ready to help where needed, and empowering me to resolve issues as they come up.

Review from Customer Success Dept

They are always willing to listen and care to always grow better as a company.

Review from Customer Success Dept

What does the leadership team need to get better at?

Leadership Reviews

There aren't any Leadership reviews of Nextiva yet.
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What is the best part about your compensation package?

Compensation Reviews

Receiving medial benefits and the 401k match

Review from Customer Success Dept

Pay rate is competitive for the job I do

Review from Customer Success Dept

Benefits and ability to work from home.

Review from Customer Success Dept

Flex Time Off & medical/dental

Review from Customer Success Dept

Separating sick time from PTO makes all the difference. I can actually take a vacation this upcoming year for once.

Review from Customer Success Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

For the job I am doing I have not being compensated fairly. My direct reports can work 2 hours of overtime and make more then I do without the same job responsibilities.

Review from Customer Success Dept

I do a lot of this team, and other teams as well

Review from Customer Success Dept

What are some of the best things about your team?

Team Reviews

Our team feels like a family and if there is a need for assistance you can always count on our team with the support

Review from Customer Success Dept

The team has great positive energy and optimistic outlook

Review from Customer Success Dept

We are a tight nit team that works best together.

Review from Customer Success Dept

Everyone is always helpful and friendly and willing to jump in wherever they are needed

Review from Customer Success Dept

All my coworkers are always willing to go the extra mile to help each other out. They are invested in the team on a personal and professional level. This makes Nextiva have a very welcoming environment.

Review from Customer Success Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

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What is most positive about the culture and environment at your company?

Environment Reviews

Our company emphasizes Caring, and they back that up 100%

Review from Customer Success Dept

Strong positive attitude of teamwork

Review from Customer Success Dept

Ability to work from home. Supportive of everyone's ideas.

Review from Customer Success Dept

The upbeat attitude and excitement for growth and the future is great

Review from Customer Success Dept

Everyone is always very active in team builders making it so no one is ever left out.

Review from Customer Success Dept

What needs to change to make the company culture better?

Environment Reviews

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What did you like most about the interview process?

Interviews Reviews

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What would you improve about your company's interview process?

Interviews Reviews

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What makes you most happy at work?

Outlook Reviews

Interacting with my fellow team members and knowing that if I have questions or concerns, they are there to support me

Review from Customer Success Dept

Working to solve interesting problems

Review from Customer Success Dept

The way our team works together to overcome challenges.

Review from Customer Success Dept

Interacting with my supervisor (Gary Peoples) and a few co-workers. I also love being independent in my role.

Review from Customer Success Dept

Being able to help our team grow and see amazing changes in their confidence and their abilities.

Review from Customer Success Dept

What's going wrong and how can it be improved?

Outlook Reviews

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What do you like best about your company?

Outlook Reviews

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What would you most like to see improved at your company?

Outlook Reviews

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