Nextiva Leadership Employee Reviews | Comparably
Nextiva Claimed Company
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. read more
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EMPLOYEE
PARTICIPANTS
538
TOTAL
RATINGS
18877

Nextiva Leadership Employee Reviews

What do you like best about the leadership team?

their openness and transparency on company progress

Review from HR Dept

Respect from peers, Diversity, Freedom to think creatively, Tools to succeed, Trust from leaders, Accountability from leaders,

They always take care of improving, removing stoppers/solving problems, and growing. They care about your experience working at Nextiva. They recognize the members' achievements.

They are truly empathetic, genuine and promote a growth minded culture.

easy to reach, people oriented, clear goals

I like that they are not unreachable and they care about the team

Review from Engineering Dept

Leadership is genuinely interested in our success and career growth at Nextiva! Very refreshing in the day and age! I'm thrilled to be a part of this Journey!

Awesome CEO, forward thinking, deep understanding of market and customers needs

Review from Operations Dept

Transparency relative to strategic direction of our company

Review from Sales Dept

Leasweahip team taking care of subordinate

Review from IT Dept

That they are (with one exception) sincerely concerned about my personal happiness as a way to help me do my job to the best of my ability. This motivates me a great deal.

Review from Operations Dept

They are very approachable and knowledgeable

Review from Customer Success Dept

Leadership listens and values my ideas! It's great working at a company where I feel my voice matters.

Review from HR Dept

The worked on improvements on how to make the work flow easier for day by day goals to help the customer

Review from IT Dept

Love the long term vision and the emphasis on service as a differentiator.

Review from Sales Dept

They have a bold vision and are executing on it

Review from Customer Success Dept

They take their work seriously but not themselves. Lifetime learners that challenge me to grow.

Review from HR Dept

My boss is VERY communicative, collaborative and invested in my well-being as an ee and a person. She handles an executive issues that may arise on my|our behalf so that is amazing.

Review from IT Dept

They are communicative and encouraging.

Review from Customer Support Dept

Everybody has a great TEAM attitude!

Review from Sales Dept

What does the leadership team need to get better at?

Transparency, honesty, communication, and planning.

Executive leaders need work on creating a company identity. Departmental leaders need to work on roles and responsibilities

Review from HR Dept

Sharing the needs of the business, touting the wins and creating inspiration through the losses. They need to have a different perspective in viewing Nextiva's workforce. This is an entirely different company than it was 18 months ago.

Review from HR Dept

They need to get better at taking responsibility for this company tanking

Review from Operations Dept

We need to get better at our values, especially Caring for our people. We are burnt out, and when you hear that work/life balance is not valued it's difficult to invest yourself as an employee when you don't feel you are truly valued and that 24/7 work is more important.

Review from HR Dept

Do more than just send excessive daily emails saying "we need more money" and having such a hire to fire pathway for employees. Retention is clearly not important. Eric left, Christine left, countless managers have left, the AE turnover is insane. Tomas better use that $200m really well.

Review from Sales Dept

Hear people. I have often expressed opinions that were shut down right on meetings.

Review from Engineering Dept

Pay people fairly and make culture the focus point for Nextiva like it was in the beginning.

Review from Admin Dept

Recognizing the talent we already have in house. The people who built this company, and have proven results - instead of thinking we need to hire externally, and bring in 20+ year exp. VPs from Microsoft and Dell.

Review from Marketing Dept

Need to learn how to lead a large company, provide strategy/planning, leading people and processes instead of just coming up with products. Also need to listen to the experienced people they recently hired.

TOP
5%

Leadership Scores are rated in the Top 5% of similar size companies on Comparably

Rated Nextiva Leadership the Highest

  • Department - Design
    +5%
  • Department - Product
    +4%
  • Department - Communications
    +4%

Rated Nextiva Leadership the Lowest

  • Gender - Non-Binary
    -23%
  • Tenure - Less than 1 Year
    -12%
  • Ethnicity - Other
    -9%
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