94
out of 100
Nextiva Claimed Company
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021.
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Nextiva Competitors
Nextiva competitors include Vonage, RingCentral, 8x8 and Zendesk. Nextiva ranks 1st in CEO Score on Comparably vs its competitors. See below how Nextiva compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
1st
eNPS Rank
1st
Gender Rank
1st
Diversity Rank
2nd
Product Quality
3rd
NPS Rank
2nd
Pricing Rank
3rd
Customer Service
4th
See Nextiva Culture vs Competitors:
- 1stNextiva90 / 100
- 2nd
Vonage86 / 100 - 3rd
RingCentral84 / 100 - 4th
8x884 / 100 - 5th
Zendesk76 / 100
Nextiva Competitors at a Glance
CEO Ratings Comparison
Nextiva's CEO Score Ranks 1st
537 Employees at Nextiva rate Tomas Gorny a 94 out of 100, which ranks them 1st out of Nextiva's competitors. Last rating was months ago.
- 2nd
David Sipes8x890out of 100247 Employees at 8x8 rate David Sipes a 90 out of 100, which ranks them 2nd out of Nextiva's competitors. Last rating was months ago.
- 3rd
Vladimir ShmunisRingCentral89out of 1002684 Employees at RingCentral rate Vladimir Shmunis a 89 out of 100, which ranks them 3rd out of Nextiva's competitors. Last rating was months ago.
- 4th
Rory ReadVonage88out of 100184 Employees at Vonage rate Rory Read a 88 out of 100, which ranks them 4th out of Nextiva's competitors. Last rating was months ago.
- 5th
Tom EggemeierZendesk75out of 100287 Employees at Zendesk rate Tom Eggemeier a 75 out of 100, which ranks them 5th out of Nextiva's competitors. Last rating was today.
Product Quality Score Comparison
Nextiva Ranks 3rd in Product Quality Score
52 Customers rate Nextiva's Product Quality Score a 3.7/5, which ranks it 3rd against its competitors, below RingCentral.
NPS Comparison
Nextiva Ranks 2nd in Net Promoter Score
83 Customers rate Nextiva's Net Promoter Score a 35, which ranks it 2nd against its competitors, below Zendesk. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Nextiva to a friend?”.
Pricing Score Comparison
Nextiva Ranks 3rd in Pricing Score
49 Customers rate Nextiva's Pricing Score a 3.4/5, which ranks it 3rd against its competitors, below RingCentral.
Customer Service Comparison
Nextiva Ranks 4th in Customer Service
21 Customers rate Nextiva's Customer Service a 2.7/5, which ranks it 4th against its competitors, below Vonage.
Overall Culture Score Comparison
Nextiva Ranks 1st in Overall Culture Score
538 Employees rate Nextiva's Overall Culture a 90/100, which ranks it 1st against its competitors. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Nextiva Ranks 1st in Employee Net Promoter Score
535 Employees rate Nextiva's Employee Net Promoter Score a 77, which ranks it 1st against its competitors. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Nextiva to a friend?”.
Gender Score Comparison
Nextiva Ranks 1st in Gender Score
211 Employees rate Nextiva's Gender Score a 90/100, which ranks it 1st against its competitors. The Gender Score tracks how positively women rate their experience at Nextiva.
Diversity Score Comparison
Nextiva Ranks 2nd in Diversity Score
123 Employees rate Nextiva's Diversity Score a 85/100, which ranks it 2nd against its competitors, below Vonage. The Diversity Score tracks how positively diverse employees rate their experience at Nextiva.
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