Nextiva Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 538

TOTAL RATINGS: 18877

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 349

TOTAL RATINGS: 4330

Nextiva vs Zendesk

Compare Nextiva versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 538 employees and customers of Nextiva and 349 employees and customers of Zendesk.

Nextiva

Nextiva's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Nextiva. Their current valuation is $2.45B.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

3.7/5

Product Quality

4.2/5

3.4/5

Pricing

4/5

2.7/5

Customer Service

4/5

NPS Score

60%	Promoters
15%	Passive
25%	Detractors

NPS Score

63%	Promoters
15%	Passive
22%	Detractors

Net Promoter Score
Winner by 6

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See how Zendesk compares to its competitors

RightNow Technologies

Nemetschek Group

Working at Nextiva vs Working at Zendesk

94 / 100

CEO Rating
Winner by 19%

Tom Eggemeier

75 / 100

CEO Rating

Nextiva

Nextiva doesn't have enough ratings to calculate the Team Culture Ratings.

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Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 19% lower than the scores of Nextiva's CEO, Tomas Gorny. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 94

CEO Score

CEO Score 75

Overall Culture 90

Overall Culture

Overall Culture 76

eNPS

Gender Score 90

Gender Score

Gender Score 78

Diversity Score 85

Diversity Score

Diversity Score 74

Perk And Benefits 91

Perk And Benefits

Perk And Benefits 80

Professional Dev. 89

Professional Dev.

Professional Dev. 60

Overall Culture at Nextiva vs Zendesk

/ 100

Nextiva

Employees at Nextiva rate their Overall Culture a 90/100, with Design and Product as the two departments that rate their experience the highest.

Overall Culture
Winner by 14%

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with Legal and HR as the two departments that rate their experience the highest.

Nextiva
Zendesk76

Employee Net Promoter Score at Nextiva vs Zendesk

eNPS

Nextiva

448 Promoters 83%

57 Passives 11%

30 Detractors 6%

Employee Net Promoter Score
Winner by 56%

eNPS

Zendesk

134 Promoters 47%

76 Passives 27%

74 Detractors 26%

Nextiva
Zendesk21

Gender Score at Nextiva vs Zendesk

/ 100

Nextiva

Employees at Nextiva rate their Gender Score a 90/100, with Communications and Product as the two departments that rate their experience the highest.

Gender Score
Winner by 12%

/ 100

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Nextiva
Zendesk78

Diversity Score at Nextiva vs Zendesk

/ 100

Nextiva

Employees at Nextiva rate their Diversity Score a 85/100, with Product and Communications as the two departments that rate their experience the highest.

Diversity Score
Winner by 11%

/ 100

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Nextiva
Zendesk74

Perk and Benefits Score at Nextiva vs Zendesk

/ 100

Nextiva

Employees at Nextiva rate their Perk and Benefits Score a 91/100, with Communications and Product as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 11%

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Nextiva
Zendesk81

Professional Development Score at Nextiva vs Zendesk

/ 100

Nextiva

Employees at Nextiva rate their Professional Development Score a 89/100, with Product and Business Development as the two departments that rate their experience the highest.

Professional Development Score
Winner by 29%

/ 100

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Nextiva
Zendesk60

Leadership Culture Ratings vs Zendesk

Nextiva

94 / 100

Leadership Culture Ratings vs Zendesk
Winner by 18%

Zendesk

76 / 100

Nextiva rates % higher than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 5991 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "What do you like best about the leadership team?".

Nextiva
Zendesk76

Compensation Culture Ratings vs Zendesk

Nextiva

94 / 100

Compensation Culture Ratings vs Zendesk
Winner by 18%

Zendesk

76 / 100

Nextiva rates % higher than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 2523 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Do you believe you're paid fairly?".

Nextiva
Zendesk76

Team Culture Ratings vs Zendesk

Nextiva

97 / 100

Team Culture Ratings vs Zendesk
Winner by 15%

Zendesk

82 / 100

Nextiva rates % higher than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 2180 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "How would you rate the quality of your coworkers?".

Nextiva
Zendesk82

Environment Culture Ratings vs Zendesk

Nextiva

87 / 100

Environment Culture Ratings vs Zendesk
Winner by 12%

Zendesk

75 / 100

Nextiva rates % higher than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 3335 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you have a close friend at work?" and "What % of the time are you bored at work?".

Nextiva
Zendesk75

Sentiment Culture Ratings vs Zendesk

Nextiva

92 / 100

Sentiment Culture Ratings vs Zendesk
Winner by 14%

Zendesk

78 / 100

Nextiva rates % higher than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 2249 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "What's going wrong and how can it be improved?".

Nextiva
Zendesk79