ServiceNow Claimed Company

EMPLOYEE PARTICIPANTS: 515

TOTAL RATINGS: 4427

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 358

TOTAL RATINGS: 4419

ServiceNow vs Zendesk

Compare ServiceNow versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 515 employees and customers of ServiceNow and 358 employees and customers of Zendesk.

ServiceNow

ServiceNow's brand is ranked #331 in the list of Global Top 1000 Brands, as rated by customers of ServiceNow. Their current market cap is $115.73B.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

4.2/5

Product Quality

4.2/5

4.1/5

Pricing

4/5

4.1/5

Customer Service

4/5

NPS Score

63%	Promoters
18%	Passive
19%	Detractors

Net Promoter Score
Winner by 5

NPS Score

62%	Promoters
15%	Passive
23%	Detractors

See how ServiceNow compares to its competitors

See how Zendesk compares to its competitors

RightNow Technologies

Nemetschek Group

Working at ServiceNow vs Working at Zendesk

87 / 100

CEO Rating
Winner by 12%

Tom Eggemeier

75 / 100

CEO Rating

ServiceNow

ServiceNow doesn't have enough ratings to calculate the Team Culture Ratings.

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Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 12% lower than the scores of ServiceNow's CEO, Bill McDermott. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 87

CEO Score

CEO Score 75

Overall Culture 80

Overall Culture

Overall Culture 76

eNPS

Gender Score 79

Gender Score

Gender Score 78

Diversity Score 68

Diversity Score

Diversity Score 74

Perk And Benefits 84

Perk And Benefits

Perk And Benefits 80

Professional Dev. 58

Professional Dev.

Professional Dev. 58

Overall Culture at ServiceNow vs Zendesk

/ 100

ServiceNow

Employees at ServiceNow rate their Overall Culture a 80/100, with Marketing and Customer Support as the two departments that rate their experience the highest.

Overall Culture
Winner by 4%

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with HR and Legal as the two departments that rate their experience the highest.

ServiceNow
Zendesk76

Employee Net Promoter Score at ServiceNow vs Zendesk

eNPS

ServiceNow

240 Promoters 59%

80 Passives 20%

85 Detractors 21%

Employee Net Promoter Score
Winner by 18%

eNPS

Zendesk

137 Promoters 47%

76 Passives 26%

77 Detractors 27%

ServiceNow
Zendesk21

Gender Score at ServiceNow vs Zendesk

/ 100

ServiceNow

Employees at ServiceNow rate their Gender Score a 79/100, with Marketing and Sales as the two departments that rate their experience the highest.

Gender Score
Winner by 1%

/ 100

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

ServiceNow79
Zendesk

Diversity Score at ServiceNow vs Zendesk

/ 100

ServiceNow

Employees at ServiceNow rate their Diversity Score a 68/100, with Marketing and Customer Support as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Diversity Score
Winner by 6%

ServiceNow68
Zendesk

Perk and Benefits Score at ServiceNow vs Zendesk

/ 100

ServiceNow

Employees at ServiceNow rate their Perk and Benefits Score a 84/100, with Design and Marketing as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 4%

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

ServiceNow
Zendesk80

Professional Development Score at ServiceNow vs Zendesk

/ 100

ServiceNow

Employees at ServiceNow rate their Professional Development Score a 58/100, with Marketing and Sales as the two departments that rate their experience the highest.

Tied

/ 100

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Tied

ServiceNow
Zendesk58

Leadership Culture Ratings vs Zendesk

ServiceNow

82 / 100

Leadership Culture Ratings vs Zendesk
Winner by 6%

Zendesk

76 / 100

ServiceNow rates % higher than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 2059 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of your CEOs management style?" and "Are your company's goals clear, and are you invested in them?".

ServiceNow
Zendesk76

Compensation Culture Ratings vs Zendesk

ServiceNow

79 / 100

Compensation Culture Ratings vs Zendesk
Winner by 3%

Zendesk

76 / 100

ServiceNow rates % higher than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 1318 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "Does your company give annual bonuses?".

ServiceNow
Zendesk76

Team Culture Ratings vs Zendesk

Tied

ServiceNow tied with Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 1123 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "How would you rate the quality of your coworkers?".

ServiceNow
Zendesk82

Environment Culture Ratings vs Zendesk

Tied

ServiceNow tied with Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 1101 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "What's the work pace at your company?".

ServiceNow
Zendesk75

Sentiment Culture Ratings vs Zendesk

ServiceNow

82 / 100

Sentiment Culture Ratings vs Zendesk
Winner by 4%

Zendesk

78 / 100

ServiceNow rates % higher than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 1428 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "Are you typically excited about going to work each day?".

ServiceNow
Zendesk78