ServiceNow Claimed Company

EMPLOYEE PARTICIPANTS: 504

TOTAL RATINGS: 4336

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 349

TOTAL RATINGS: 4330

ServiceNow vs Zendesk

Compare ServiceNow versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 504 employees and customers of ServiceNow and 349 employees and customers of Zendesk.

ServiceNow

ServiceNow's brand is ranked #331 in the list of Global Top 1000 Brands, as rated by customers of ServiceNow. Their current market cap is $115.73B.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

4.2/5

Product Quality

4.2/5

4.1/5

Pricing

4/5

4.1/5

Customer Service

4/5

NPS Score

63%	Promoters
18%	Passive
19%	Detractors

Net Promoter Score
Winner by 3

NPS Score

63%	Promoters
15%	Passive
22%	Detractors

See how ServiceNow compares to its competitors

See how Zendesk compares to its competitors

RightNow Technologies

Nemetschek Group

Working at ServiceNow vs Working at Zendesk

87 / 100

CEO Rating
Winner by 12%

Tom Eggemeier

75 / 100

CEO Rating

ServiceNow

ServiceNow doesn't have enough ratings to calculate the Team Culture Ratings.

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Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 12% lower than the scores of ServiceNow's CEO, Bill McDermott. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 87

CEO Score

CEO Score 75

Overall Culture 80

Overall Culture

Overall Culture 76

eNPS

Gender Score 82

Gender Score

Gender Score 78

Diversity Score 69

Diversity Score

Diversity Score 74

Perk And Benefits 84

Perk And Benefits

Perk And Benefits 80

Professional Dev. 57

Professional Dev.

Professional Dev. 60

Overall Culture at ServiceNow vs Zendesk

/ 100

ServiceNow

Employees at ServiceNow rate their Overall Culture a 80/100, with Marketing and Customer Support as the two departments that rate their experience the highest.

Overall Culture
Winner by 4%

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with Legal and HR as the two departments that rate their experience the highest.

ServiceNow
Zendesk76

Employee Net Promoter Score at ServiceNow vs Zendesk

eNPS

ServiceNow

236 Promoters 60%

79 Passives 20%

81 Detractors 20%

Employee Net Promoter Score
Winner by 19%

eNPS

Zendesk

134 Promoters 47%

76 Passives 27%

74 Detractors 26%

ServiceNow
Zendesk21

Gender Score at ServiceNow vs Zendesk

/ 100

ServiceNow

Employees at ServiceNow rate their Gender Score a 82/100, with Marketing and Sales as the two departments that rate their experience the highest.

Gender Score
Winner by 4%

/ 100

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

ServiceNow
Zendesk78

Diversity Score at ServiceNow vs Zendesk

/ 100

ServiceNow

Employees at ServiceNow rate their Diversity Score a 69/100, with Customer Support and Sales as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Diversity Score
Winner by 5%

ServiceNow69
Zendesk

Perk and Benefits Score at ServiceNow vs Zendesk

/ 100

ServiceNow

Employees at ServiceNow rate their Perk and Benefits Score a 84/100, with Design and Marketing as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 4%

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

ServiceNow
Zendesk81

Professional Development Score at ServiceNow vs Zendesk

/ 100

ServiceNow

Employees at ServiceNow rate their Professional Development Score a 57/100, with Marketing and Sales as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Professional Development Score
Winner by 3%

ServiceNow
Zendesk60

Leadership Culture Ratings vs Zendesk

ServiceNow

83 / 100

Leadership Culture Ratings vs Zendesk
Winner by 7%

Zendesk

76 / 100

ServiceNow rates % higher than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 2025 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your manager?" and "Are your company's goals clear, and are you invested in them?".

ServiceNow
Zendesk76

Compensation Culture Ratings vs Zendesk

ServiceNow

79 / 100

Compensation Culture Ratings vs Zendesk
Winner by 3%

Zendesk

76 / 100

ServiceNow rates % higher than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 1300 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your stock/equity compensation?" and "Do you believe you're paid fairly?".

ServiceNow
Zendesk76

Team Culture Ratings vs Zendesk

Tied

ServiceNow tied with Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 1105 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Do you look forward to interacting with your coworkers?".

ServiceNow
Zendesk82

Environment Culture Ratings vs Zendesk

Tied

ServiceNow tied with Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 1083 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "What's the work pace at your company?".

ServiceNow
Zendesk75

Sentiment Culture Ratings vs Zendesk

ServiceNow

83 / 100

Sentiment Culture Ratings vs Zendesk
Winner by 5%

Zendesk

78 / 100

ServiceNow rates % higher than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 1397 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "Are you typically excited about going to work each day?".

ServiceNow
Zendesk79