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ServiceNow Company Culture
ServiceNow Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.6/5
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Executive Team
A+Happiness
A+Leadership
A+ServiceNow CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Bill McDermott
87 /100
See More
Diversity at ServiceNow
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Diverse employees at ServiceNow have rated Compensation, CEO Rating, and Perks And Benefits as the highest categories they have scored
Women at ServiceNow
Top 10%Top 10% of Similar Size Companies on Comparably
A
Women at ServiceNow have rated Perks And Benefits, Compensation, and Happiness as the highest categories they have scored
ServiceNow eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies on Comparably
Recommend to a Friend?
43
ServiceNow employees are 43% more likely to recommend ServiceNow as a great place to work
| 61% | Promoters |
|---|---|
| 21% | Passives |
| 18% | Detractors |
Working at ServiceNow
Working at ServiceNow is rated highly by 259 employees, across various culture aspects.
Overall Company Culture at ServiceNow
A+
Overall Company Culture at ServiceNow is rated A+
Last updated a day ago
Top
5%
ServiceNow ranks in the Top 5% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
ServiceNow Employee Reviews
Out of 232 ServiceNow employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping ServiceNow improve their work culture.
| Positive Reviews | 82% |
|---|---|
| Constructive Feedback | 18% |
Positive Reviews From ServiceNow Employees
- What is the best part about your compensation package?my stocks and RSU. competitive take home
- What do you like best about the leadership team?promising management, still way to go
- What did you like most about the interview process?It was fairly simple, I had a couple interviews with the hiring manager and a few peer discussions. It worked pretty well.
Constructive Feedback From ServiceNow Employees
- What needs to change to make the company culture better?As a technology company, I would expect better efforts to scale programs internally and externally, but for the most part management just throws more people at the problem, burns them out, and then hires more. For company that wants to make "work better" they don't do it well enough internally.
- What does the leadership team need to get better at?They've been trying to grow for so long they've accumilated a large amount of technical and process debt across the company. Things get done through heroic efforts and not through tools and processes. The platform itself is difficult to use without years of expertise; that needs to be fixed.
- Why do you feel undervalued and what would make you feel better about your compensation?Expected more RSUs, better 401 k and educational reimbursement
ServiceNow Company Information
ServiceNow Mission Statement
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With 6,200+ customers, we serve ~80% of the Fortune 500. And we are on the 2020 list of FORTUNE World’s Admired Companies®. This is the future of work. For more information, visit www.servicenow.com.
ServiceNow Values
- Innovate and execute
- Diversity and Inclusion
- Deliever customer success
- Be hungry stay Humble
Bill McDermott
87 /100
CEO & Founding Date
ServiceNow was founded in 2004 and its current CEO is Bill McDermott. Since its inception 18 years ago, ServiceNow has grown to 11000 employees.
| Headquarter | 2215 Lawson Ln Santa Clara, CA 95054 United States of America |
|---|---|
| Website | www.servicenow.com |
| Founding Date | 2004 |
| Company Status | Public |
| Stock | NOW |
| Jobs | www.servicenow.com/careers |
| Social Sites |
ServiceNow Featured Articles
Why Join ServiceNow?
259 employees at ServiceNow have reviewed ServiceNow across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was a day ago.
Overall, the 259 ServiceNow employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at ServiceNow are pleased with their total compensation at ServiceNow, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at ServiceNow are pleased with their team. 259 Participants grade the quality of their coworkers an A. The majority believe the meetings at ServiceNow are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at ServiceNow believe the environment at ServiceNow is positive. Most Participants believe the pace of work at ServiceNow is comfortably fast. About 49% of the employees at ServiceNow work 8 hours or less, while 10% of them have an extremely long day - longer than twelve hours.
Overall, the employees at ServiceNow are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
ServiceNow employees generally work 9.3 hrs a day
Work Hours
A Day in the Life
Employees at ServiceNow report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at ServiceNow have 4+ meetings
Meetings
A Day in the Life
87% of ServiceNow employees look forward to interacting with their team every day
Coworkers
A Day in the Life
ServiceNow employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
85% of ServiceNow employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
ServiceNow employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
79% of ServiceNow employees call their work environment positive
Environment
ServiceNow Leadership
The ServiceNow Executive Team is rated an “A+” and led by CEO Bill McDermott, Chief Innovation Officer Dave Wright, and VP, General Counsel & Secretary Robert G. Specker
Bill McDermott CEO / President
Bill McDermott serves as the CEO / President of ServiceNow.
Dave Wright Chief Innovation Officer
Mr. Dave Wright serves as the Chief Strategy Officer at ServiceNow, Inc.
Robert G. Specker VP, General Counsel & Secretary
Mr. Robert G. Specker has been Vice President and General Counsel at ServiceNow, Inc. since November 2011 and serves as... read more
Lara Caimi Senior Vice President of Corporate Strategy
Ms. Lara Caimi has been Senior Vice President of Corporate Strategy at ServiceNow, Inc., since November 28, 2017. Prior... read more
Edgar Dias Managing Director of India
Mr. Edgar Dias has been Managing Director of India at ServiceNow, Inc. since April 2017. Mr. Dias is responsible for... read more
Ben Yukich Field CTO, ITOM
Ben Yukich serves as the Field CTO, ITOM of ServiceNow. Ben started at ServiceNow in Jan of 2018. Ben currently resides... read more
Jimmy Fitzgerald Senior Vice President, Customer Outcomes
Jimmy Fitzgerald serves as the Senior Vice President, Customer Outcomes of ServiceNow. Jimmy started at ServiceNow in... read more
Patricia Grant VP, IT Strategy, Planning and Business Operations & Now on Now
Patricia Grant serves as the VP, IT Strategy, Planning and Business Operations & Now on Now of ServiceNow. Patricia... read more
ServiceNow Competitors
ServiceNow competitors include Atlassian, Salesforce, BMC Software, and Symantec. ServiceNow ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how ServiceNow compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
ServiceNow Salaries
How much does ServiceNow pay?
How much do people at ServiceNow get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at ServiceNow is $153,318, or $73 per hour, while the estimated median salary is $160,745, or $77 per hour.
At ServiceNow, the highest paid job is a Director of Sales at $255,751 annually and the lowest is an Office Manager at $60,548 annually. Average ServiceNow salaries by department include: Customer Support at $113,173, Design at $141,844, Operations at $116,504, and Product at $212,527. Half of ServiceNow salaries are above $160,745.
123 employees at ServiceNow rank their Compensation in the Top 5% of similar sized companies in the US (based on 396 ratings) while 121 employees at ServiceNow rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 136 ratings).
Salaries contributed from ServiceNow employees include job titles like Senior Developer, Sales Engineer, Project Manager- Tech, and Senior Product Manager. Comparably data has a total of 15 salary records from ServiceNow employees.
Last updated 2 days ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $90k | $90k | 1st Percentile |
17th Percentile $126k | $126k | 17th Percentile |
33rd Percentile $151k | $151k | 33rd Percentile |
50th Percentile $210k | $210k | 50th Percentile |
67th Percentile $256k | $256k | 67th Percentile |
83rd Percentile $306k | $306k | 83rd Percentile |
100th Percentile $308k | $308k | 100th Percentile |
$153,318*
Average Compensation
$160,745*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
ServiceNow Salaries by City
ServiceNow Salaries by Department
ServiceNow Salary Averages by Department
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| Summary | Department | Average Salary |
|---|---|---|
Admin $83,288 | Admin | $83,288 |
Business Development $153,296 | Business Development | $153,296 |
Communications $230,164 | Communications | $230,164 |
Customer Support $113,173 | Customer Support | $113,173 |
Design $141,844 | Design | $141,844 |
Engineering $164,527 | Engineering | $164,527 |
Finance $115,600 | Finance | $115,600 |
HR $147,025 | HR | $147,025 |
IT $125,949 | IT | $125,949 |
Legal $149,426 | Legal | $149,426 |
Marketing $150,666 | Marketing | $150,666 |
Operations $116,504 | Operations | $116,504 |
Product $212,527 | Product | $212,527 |
Sales $195,984 | Sales | $195,984 |
ServiceNow Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
Fantastic
0%
Good
100%
Neutral
0%
Bad
0%
Terrible
0%
How would you rate the perks your company provides?
Are you satisfied with your Benefits?
Fantastic
7%
Good
67%
Neutral
13%
Bad
13%
Terrible
0%
How would you rate the perks your office provides?
ServiceNow Careers
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Overview of Candidates Applying to Work at ServiceNow on Comparably
Candidates By Department
All Industries | 32% | |
|---|---|---|
Engineering | 16% | |
Product | 12% | |
Design | 10% | |
Sales | 8% | |
Other | 22% |
Candidates By Location
San Francisco | 24% | |
|---|---|---|
San Diego | 14% | |
Seattle | 6% | |
New York City | 4% | |
El Cajon | 4% | |
Other | 48% |
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