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ServiceNow Claimed Company
EMPLOYEE
PARTICIPANTS
248
TOTAL
RATINGS
2512

ServiceNow Company Culture

ServiceNow Culture

This score is derived from employee ratings & reviews
Choice Employer
A+
4.6/5

Top Rated Culture Dimensions

ServiceNow CEO

Top 5%Top 5% of Similar Size Companies on Comparably
Bill McDermott ServiceNow's CEO
Bill McDermott
87 /100

Diversity at ServiceNow

Top 50%Top 50% of Similar Size Companies on Comparably
C+

Diverse employees at ServiceNow have rated Compensation, CEO Rating, and Perks And Benefits as the highest categories they have scored

Women at ServiceNow

Top 10%Top 10% of Similar Size Companies on Comparably
A

Women at ServiceNow have rated Perks And Benefits, Compensation, and Happiness as the highest categories they have scored

ServiceNow eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 10%Top 10% of Similar Size Companies on Comparably

Recommend to a Friend?

42

ServiceNow employees are 42% more likely to recommend ServiceNow as a great place to work

61%Promoters
20%Passives
19%Detractors

Working at ServiceNow

Working at ServiceNow is rated highly by 248 employees, across various culture aspects.

Overall Company Culture at ServiceNow

A+

Overall Company Culture at ServiceNow is rated A+

Last updated today

Top
5%

ServiceNow ranks in the Top 5% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 248 Employees

View Results
0
20
40
60
80
100
Marketing
94
Marketing94
Sales
90
Sales90
Finance
86
Finance86
IT
75
IT75
Engineering
64
Engineering64
Product
60
Product60
Design
59
Design59

ServiceNow Employee Reviews

Out of 232 ServiceNow employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping ServiceNow improve their work culture.

82%
18%
Positive Reviews82%
Constructive Feedback18%

Positive Reviews From ServiceNow Employees

  • What is the best part about your compensation package?
    my stocks and RSU. competitive take home
    Anonymous ReviewPosted 2 days ago
  • What do you like best about the leadership team?
    promising management, still way to go
    Anonymous ReviewPosted 2 days ago
  • What did you like most about the interview process?
    It was fairly simple, I had a couple interviews with the hiring manager and a few peer discussions. It worked pretty well.
    Anonymous ReviewPosted 4 days ago

Constructive Feedback From ServiceNow Employees

  • What needs to change to make the company culture better?
    As a technology company, I would expect better efforts to scale programs internally and externally, but for the most part management just throws more people at the problem, burns them out, and then hires more. For company that wants to make "work better" they don't do it well enough internally.
    Anonymous ReviewPosted 4 days ago
  • What does the leadership team need to get better at?
    They've been trying to grow for so long they've accumilated a large amount of technical and process debt across the company. Things get done through heroic efforts and not through tools and processes. The platform itself is difficult to use without years of expertise; that needs to be fixed.
    Anonymous ReviewPosted 4 days ago
  • Why do you feel undervalued and what would make you feel better about your compensation?
    Expected more RSUs, better 401 k and educational reimbursement
    Anonymous Review

ServiceNow Company Information

ServiceNow Mission Statement

At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With 6,200+ customers, we serve ~80% of the Fortune 500. And we are on the 2020 list of FORTUNE World’s Admired Companies®. This is the future of work. For more information, visit www.servicenow.com.

ServiceNow Values

  • Innovate and execute
  • Diversity and Inclusion
  • Deliever customer success
  • Be hungry stay Humble
Bill McDermott ServiceNow's CEO
Bill McDermott
87 /100

CEO & Founding Date

ServiceNow was founded in 2004 and its current CEO is Bill McDermott. Since its inception 18 years ago, ServiceNow has grown to 11000 employees.

Headquarter2215 Lawson Ln
Santa Clara, CA 95054
United States of America
Websitewww.servicenow.com
Founding Date2004
Company StatusPublic
StockNOW
Jobswww.servicenow.com/careers
Social Sites

Why Join ServiceNow?

248 employees at ServiceNow have reviewed ServiceNow across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.

Overall, the 248 ServiceNow employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at ServiceNow are pleased with their total compensation at ServiceNow, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at ServiceNow are pleased with their team. 248 Participants grade the quality of their coworkers an A. The majority believe the meetings at ServiceNow are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at ServiceNow believe the environment at ServiceNow is positive. Most Participants believe the pace of work at ServiceNow is comfortably fast. About 48% of the employees at ServiceNow work 8 hours or less, while 9% of them have an extremely long day - longer than twelve hours.

Overall, the employees at ServiceNow are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
ServiceNow employees generally work 9.3 hrs a day
Work Hours
A Day in the Life
Employees at ServiceNow report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at ServiceNow have 4+ meetings
Meetings
A Day in the Life
88% of ServiceNow employees look forward to interacting with their team every day
Coworkers
A Day in the Life
ServiceNow employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
85% of ServiceNow employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
ServiceNow employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
79% of ServiceNow employees call their work environment positive
Environment

ServiceNow Leadership

The ServiceNow Executive Team is rated an “A+” and led by CEO Bill McDermott, Chief Innovation Officer Dave Wright, and VP, General Counsel & Secretary Robert G. Specker

  • Bill McDermott  CEO / President

    Bill McDermott CEO / President

    Bill McDermott serves as the CEO / President of ServiceNow.

  • Dave Wright Chief Innovation Officer

    Mr. Dave Wright serves as the Chief Strategy Officer at ServiceNow, Inc.

  • Robert G. Specker VP, General Counsel & Secretary

    Mr. Robert G. Specker has been Vice President and General Counsel at ServiceNow, Inc. since November 2011 and serves as... read more

  • Lara Caimi Senior Vice President of Corporate Strategy

    Ms. Lara Caimi has been Senior Vice President of Corporate Strategy at ServiceNow, Inc., since November 28, 2017. Prior... read more

  • Edgar Dias Managing Director of India

    Mr. Edgar Dias has been Managing Director of India at ServiceNow, Inc. since April 2017. Mr. Dias is responsible for... read more

  • Ben Yukich Field CTO, ITOM

    Ben Yukich serves as the Field CTO, ITOM of ServiceNow. Ben started at ServiceNow in Jan of 2018. Ben currently resides... read more

  • Mike Rich Senior Vice President Sales, Americas

    Mike Rich serves as the Senior Vice President Sales, Americas of ServiceNow. Mike started at ServiceNow in Dec of 2015.... read more

  • Jimmy Fitzgerald Senior Vice President, Customer Outcomes

    Jimmy Fitzgerald serves as the Senior Vice President, Customer Outcomes of ServiceNow. Jimmy started at ServiceNow in... read more

  • Patricia Grant VP, IT Strategy, Planning and Business Operations & Now on Now

    Patricia Grant serves as the VP, IT Strategy, Planning and Business Operations & Now on Now of ServiceNow. Patricia... read more

ServiceNow Competitors

ServiceNow competitors include Atlassian, Salesforce, BMC Software, and Symantec. ServiceNow ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how ServiceNow compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Atlassian's Logo
    Atlassian
    4.6/5
  2. #2
    Salesforce's Logo
    Salesforce
    4.6/5
  3. #3
    ServiceNow's Logo
    ServiceNow
    4.6/5
  4. #4
    BMC Software's Logo
    BMC Software
    4.3/5
  5. #5
    Symantec's Logo
    Symantec
    3.2/5

ServiceNow Salaries

How much does ServiceNow pay?

How much do people at ServiceNow get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at ServiceNow is $153,318, or $73 per hour, while the estimated median salary is $160,745, or $77 per hour.

At ServiceNow, the highest paid job is a Director of Sales at $255,751 annually and the lowest is an Office Manager at $60,548 annually. Average ServiceNow salaries by department include: Business Development at $153,296, Communications at $230,164, IT at $125,949, and Operations at $116,504. Half of ServiceNow salaries are above $160,745.

118 employees at ServiceNow rank their Compensation in the Top 5% of similar sized companies in the US (based on 381 ratings) while 116 employees at ServiceNow rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 131 ratings).

Salaries contributed from ServiceNow employees include job titles like Senior Developer, Sales Engineer, Project Manager- Tech, and Senior Product Manager. Comparably data has a total of 15 salary records from ServiceNow employees.

Last updated 3 days ago.

See More ServiceNow Salaries

1st Percentile
$90k
$90k1st Percentile
17th Percentile
$126k
$126k17th Percentile
33rd Percentile
$151k
$151k33rd Percentile
50th Percentile
$210k
$210k50th Percentile
67th Percentile
$256k
$256k67th Percentile
83rd Percentile
$306k
$306k83rd Percentile
100th Percentile
$308k
$308k100th Percentile
$153,318*
Average Compensation
$160,745*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

ServiceNow Salaries by City

ServiceNow Salaries by Department

ServiceNow Salary Averages by Department

$0
$20k
$40k
$60k
$80k
$100k
$120k
$140k
$160k
$180k
$200k
$220k
$240k
Admin
$83,288
Admin$83,288
Business Development
$153,296
Business Development$153,296
Communications
$230,164
Communications$230,164
Customer Support
$113,173
Customer Support$113,173
Design
$141,844
Design$141,844
Engineering
$164,527
Engineering$164,527
Finance
$115,600
Finance$115,600
HR
$147,025
HR$147,025
IT
$125,949
IT$125,949
Legal
$149,426
Legal$149,426
Marketing
$150,666
Marketing$150,666
Operations
$116,504
Operations$116,504
Product
$212,527
Product$212,527
Sales
$195,984
Sales$195,984

ServiceNow Benefits

Health & Wellness

  • Health Insurance

Paid Time Off

  • PTO / Vacation Policy
Fantastic
0%
Good
100%
Neutral
0%
Bad
0%
Terrible
0%
How would you rate the perks your company provides?
Are you satisfied with your Benefits?
Fantastic
7%
Good
67%
Neutral
13%
Bad
13%
Terrible
0%
How would you rate the perks your office provides?

ServiceNow Careers

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Let ServiceNow Know You Want To Work There

Overview of Candidates Applying to Work at ServiceNow on Comparably

Candidates By Department

All Industries
32%
Engineering
16%
Product
12%
Design
10%
Sales
8%
Other
22%

Candidates By Location

San Francisco
24%
San Diego
14%
Seattle
6%
New York City
4%
El Cajon
4%
Other
48%
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