ServiceNow Employee Reviews
Out of 321 ServiceNow employee reviews, 85% were positive. The remaining 15% were constructive reviews with the goal of helping ServiceNow improve their work culture. The Sales team, with 97% positive reviews, reports the best experience at ServiceNow compared to all other departments at the company. The Product team offered the most constructive feedback, with 50% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are passionate and professional
They are authentic and visionaries
Review from Sales Dept
Good planning before hand and balance
Responsive and reactive to requests
leadership is great at ServiceNow
What does the leadership team need to get better at?
They preach transparency, but keep everything close to the chest and end up doing the opposite of what is talked about in company all hands.
More transparency and ethical. Words and actions don't match
They've been trying to grow for so long they've accumilated a large amount of technical and process debt across the company. Things get done through heroic efforts and not through tools and processes. The platform itself is difficult to use without years of expertise; that needs to be fixed.
We are racing towards sales goals in an unsustainable mannee
Keeping founders culture, stop chasing Bay area identity
What is the best part about your compensation package?
The stock grants are great
Bonus, stock, and yearly bump
Stocks work better than hikes over the time.
Aside from getting paid well and good health care benefits, the Employee Stock Purchasing program and RSU grants are an amazing benefit in our compensation plan and even more so with the stocks growth of the years.
RSUs (restricted stock units) and bonuses
Why do you feel undervalued and what would make you feel better about your compensation?
Pay is not really good consider my workload - late night calls and weekends. Not a fair and transparent PTO system.
Expected more RSUs, better 401 k and educational reimbursement
they need to improve perk and benefit like othet tech companiezs
More base compensation and high equity
Total comp is what other similar companies have as the starting base salary. All benefits are a fraction of what other similar sized companies (1-5 Billion) offer their employees. It feels like the company goes out of its way to cheat employees out of money/ benefits. Much improvement needed.
What are some of the best things about your team?
Everyone is in it working hard for the company
Experienced and focussed on the mission
Sharing ideas and collaborative. Respect among teammates
Efficiency and productivity in terms of workflow
great team work and culture
What do your coworkers need to improve and how could you work together better?
Hate it they think they are such big heads
Stop being so petty and vicious. Try to collaborate instead of judging others and talking crap about people over small things.
treat people the same regardless of there skin colour
Review from IT Dept
What is most positive about the culture and environment at your company?
Its a hard working culture but with a genuine concern for peoples mental health and wellbeing
The team has each others back. Growing at fast rate and delivering best in class products is challenging and so is supporting them. However, we constantly grow as a team and believe in the vision of ServiceNow together, pushing our limits to achieve all the has been accomplished.
Solutions to problems, and swift response and efficient workflow
work culture is great here
Team. Win as a Team. Grow as a Team. Grow as an Individual and the company is driven in that direction. The culture is we succeed when you succeed and thats from Bill McDermott on down.
What needs to change to make the company culture better?
As a technology company, I would expect better efforts to scale programs internally and externally, but for the most part management just throws more people at the problem, burns them out, and then hires more. For company that wants to make "work better" they don't do it well enough internally.
They need to put employees first. We constantly lose our excellent colleagues to better pay, better (or market) benefits and other true signs of appreciations. Accolades over email don't pay the bills in Silicon Valley and it rings hollow when it's coupled with additional budget cuts.
The managers and leaders need to actually care about the employees and not just about getting their next promotion.
treat people the same regardless of there skin colour
Review from IT Dept
Should Improve work life balance
Review from IT Dept
What did you like most about the interview process?
The AI matching is great.
Meeting new and exciting people
Review from Sales Dept
Understanding your potential working environment and also negotiating the renumeration aspect of the interview process
Easygoing people made it feel more informal
Fairly straight forward and plenty of communications
What would you improve about your company's interview process?
Improve the HR team -- people, processes, timelines, and expectations
Be organized, and follow through with actual interactions.
Make sure the interviewers know how to interview and have experience. Reduce the number of interviews from 8 to 10 to something more reasonable.
treat people the same regardless of there skin colour
Review from IT Dept
Stop inviting people from Oracle. Will increase the bar at Level 1 so to filter out effort at L2 and L3 Will ask job relevant questions.
Review from Product Dept
What makes you most happy at work?
Flexibility and trust that know what needs to be done and given space to achieve my goals in the bestvway i think they should be achieved
Interacting with my collagues at work
Review from Sales Dept
The leadership helps us achieve our company goals and also promotes work life balance. The team culture is the best (hands down) and I'm justly compensated for all the hard work put in.
Connecting the dots - marrying people and messages.
Generally good work environment and good coworkers
What's going wrong and how can it be improved?
The whole company is so chaotic and messed up.
treat people the same regardless of there skin colour
Review from IT Dept
Micro-managemt. Not alignment of one's aspirations with current company objective
Review from Product Dept
What do you like best about your company?
The flexibility to work from home and the amount of independence I have in managing my work load.
Review from IT Dept
What would you most like to see improved at your company?
More internal progressions and transparency in the promotions process
Review from Engineering Dept
Clearer information on the new direction the company is heading.
Review from IT Dept