Freshworks Claimed Company

EMPLOYEE PARTICIPANTS: 81

TOTAL RATINGS: 820

ServiceNow Claimed Company

EMPLOYEE PARTICIPANTS: 514

TOTAL RATINGS: 4426

Freshworks vs ServiceNow

Compare Freshworks versus ServiceNow for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 81 employees and customers of Freshworks and 514 employees and customers of ServiceNow.

Freshworks

Freshworks's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Freshworks. Their current valuation is $3.55B.

ServiceNow

ServiceNow's brand is ranked #331 in the list of Global Top 1000 Brands, as rated by customers of ServiceNow. Their current market cap is $115.73B.

4.2/5

Product Quality

4.2/5

4.4/5

Pricing

4.1/5

4.3/5

Customer Service

4.1/5

NPS Score

71%	Promoters
12%	Passive
17%	Detractors

Net Promoter Score
Winner by 10

NPS Score

63%	Promoters
18%	Passive
19%	Detractors

See how Freshworks compares to its competitors

Atlassian

Optimizely

Evergage

Working at Freshworks vs Working at ServiceNow

83 / 100

CEO Rating

Bill McDermott

87 / 100

CEO Rating
Winner by 4%

Freshworks

Freshworks doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

ServiceNow

Employees at ServiceNow rate their CEO, Bill McDermott, 87/100. This score is 4% higher than the scores of Freshworks' CEO, Girish Mathrubootham. Employees in the Finance and Sales departments rate Bill McDermott the highest.

CEO Score 83

CEO Score

CEO Score 87

Overall Culture 78

Overall Culture

Overall Culture 80

eNPS

Gender Score 90

Gender Score

Gender Score 79

Diversity Score 83

Diversity Score

Diversity Score 68

Perk And Benefits 74

Perk And Benefits

Perk And Benefits 84

Professional Dev. 73

Professional Dev.

Professional Dev. 58

Overall Culture at Freshworks vs ServiceNow

/ 100

Freshworks

Employees at Freshworks rate their Overall Culture a 78/100, with Sales and Product as the two departments that rate their experience the highest.

/ 100

ServiceNow

Employees at ServiceNow rate their Overall Culture a /100, with Marketing and Customer Support as the two departments that rate their experience the highest.

Overall Culture
Winner by 2%

Freshworks
ServiceNow80

Employee Net Promoter Score at Freshworks vs ServiceNow

eNPS

Freshworks

34 Promoters 53%

14 Passives 22%

16 Detractors 25%

eNPS

ServiceNow

240 Promoters 59%

80 Passives 20%

85 Detractors 21%

Employee Net Promoter Score
Winner by %

Freshworks
ServiceNow38

Gender Score at Freshworks vs ServiceNow

/ 100

Freshworks

Employees at Freshworks rate their Gender Score a 90/100.

Gender Score
Winner by 11%

/ 100

ServiceNow

Employees at ServiceNow rate their Gender Score a /100, with Marketing and Sales as the two departments that rate their experience the highest.

Freshworks
ServiceNow79

Diversity Score at Freshworks vs ServiceNow

/ 100

Freshworks

Employees at Freshworks rate their Diversity Score a 83/100, with Product as the department that rate their experience the highest.

Diversity Score
Winner by 15%

/ 100

ServiceNow

Employees at ServiceNow rate their Diversity Score a /100, with Customer Support and Sales as the two departments that rate their experience the highest.

Freshworks
ServiceNow68

Perk and Benefits Score at Freshworks vs ServiceNow

/ 100

Freshworks

Employees at Freshworks rate their Perk and Benefits Score a 74/100.

/ 100

ServiceNow

Employees at ServiceNow rate their Perk and Benefits Score a /100, with Design and Marketing as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 10%

Freshworks
ServiceNow84

Professional Development Score at Freshworks vs ServiceNow

/ 100

Freshworks

Employees at Freshworks rate their Professional Development Score a 73/100, with Product as the department that rate their experience the highest.

Professional Development Score
Winner by 15%

/ 100

ServiceNow

Employees at ServiceNow rate their Professional Development Score a /100, with Marketing and Sales as the two departments that rate their experience the highest.

Freshworks
ServiceNow58

Leadership Culture Ratings vs ServiceNow

Freshworks rates % lower than ServiceNow on Leadership Culture Ratings vs ServiceNow Ratings based on looking at 1235 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you feel comfortable giving your boss negative feedback?" and "How often do you get valuable feedback on how to improve at work?".

Freshworks
ServiceNow82

Compensation Culture Ratings vs ServiceNow

Freshworks rates % lower than ServiceNow on Compensation Culture Ratings vs ServiceNow Ratings based on looking at 794 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "Are you satisfied with your Benefits?".

Freshworks
ServiceNow79

Team Culture Ratings vs ServiceNow

Freshworks rates % lower than ServiceNow on Team Culture Ratings vs ServiceNow Ratings based on looking at 659 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Do you look forward to interacting with your coworkers?".

Freshworks
ServiceNow82

Environment Culture Ratings vs ServiceNow

Freshworks rates % lower than ServiceNow on Environment Culture Ratings vs ServiceNow Ratings based on looking at 633 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "What's the work pace at your company?".

Freshworks
ServiceNow75

Sentiment Culture Ratings vs ServiceNow

Freshworks rates % lower than ServiceNow on Sentiment Culture Ratings vs ServiceNow Ratings based on looking at 903 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "Are you typically excited about going to work each day?".

Freshworks
ServiceNow83