Freshworks Claimed Company

EMPLOYEE PARTICIPANTS: 81

TOTAL RATINGS: 820

ServiceNow Claimed Company

EMPLOYEE PARTICIPANTS: 504

TOTAL RATINGS: 4336

Freshworks vs ServiceNow

Compare Freshworks versus ServiceNow for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 81 employees and customers of Freshworks and 504 employees and customers of ServiceNow.

Freshworks

Freshworks's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Freshworks. Their current valuation is $3.55B.

ServiceNow

ServiceNow's brand is ranked #331 in the list of Global Top 1000 Brands, as rated by customers of ServiceNow. Their current market cap is $115.73B.

4.3/5

Product Quality

4.2/5

4.4/5

Pricing

4.1/5

4.3/5

Customer Service

4.1/5

NPS Score

71%	Promoters
11%	Passive
18%	Detractors

Net Promoter Score
Winner by 9

NPS Score

63%	Promoters
18%	Passive
19%	Detractors

See how Freshworks compares to its competitors

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See how ServiceNow compares to its competitors

Working at Freshworks vs Working at ServiceNow

83 / 100

CEO Rating

Bill McDermott

87 / 100

CEO Rating
Winner by 4%

Freshworks

Freshworks doesn't have enough ratings to calculate the Team Culture Ratings.

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ServiceNow

Employees at ServiceNow rate their CEO, Bill McDermott, 87/100. This score is 4% higher than the scores of Freshworks' CEO, Girish Mathrubootham. Employees in the Finance and Sales departments rate Bill McDermott the highest.

CEO Score 83

CEO Score

CEO Score 87

Overall Culture 78

Overall Culture

Overall Culture 80

eNPS

Gender Score 90

Gender Score

Gender Score 82

Diversity Score 83

Diversity Score

Diversity Score 69

Perk And Benefits 74

Perk And Benefits

Perk And Benefits 84

Professional Dev. 73

Professional Dev.

Professional Dev. 57

Overall Culture at Freshworks vs ServiceNow

/ 100

Freshworks

Employees at Freshworks rate their Overall Culture a 78/100, with Sales and Product as the two departments that rate their experience the highest.

/ 100

ServiceNow

Employees at ServiceNow rate their Overall Culture a /100, with Marketing and Customer Support as the two departments that rate their experience the highest.

Overall Culture
Winner by 2%

Freshworks
ServiceNow80

Employee Net Promoter Score at Freshworks vs ServiceNow

eNPS

Freshworks

34 Promoters 53%

14 Passives 22%

16 Detractors 25%

eNPS

ServiceNow

236 Promoters 60%

79 Passives 20%

81 Detractors 20%

Employee Net Promoter Score
Winner by %

Freshworks
ServiceNow38

Gender Score at Freshworks vs ServiceNow

/ 100

Freshworks

Employees at Freshworks rate their Gender Score a 90/100.

Gender Score
Winner by 8%

/ 100

ServiceNow

Employees at ServiceNow rate their Gender Score a /100, with Marketing and Sales as the two departments that rate their experience the highest.

Freshworks
ServiceNow82

Diversity Score at Freshworks vs ServiceNow

/ 100

Freshworks

Employees at Freshworks rate their Diversity Score a 83/100, with Product as the department that rate their experience the highest.

Diversity Score
Winner by 14%

/ 100

ServiceNow

Employees at ServiceNow rate their Diversity Score a /100, with Customer Support and Sales as the two departments that rate their experience the highest.

Freshworks
ServiceNow69

Perk and Benefits Score at Freshworks vs ServiceNow

/ 100

Freshworks

Employees at Freshworks rate their Perk and Benefits Score a 74/100.

/ 100

ServiceNow

Employees at ServiceNow rate their Perk and Benefits Score a /100, with Design and Marketing as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 10%

Freshworks
ServiceNow84

Professional Development Score at Freshworks vs ServiceNow

/ 100

Freshworks

Employees at Freshworks rate their Professional Development Score a 73/100, with Product as the department that rate their experience the highest.

Professional Development Score
Winner by 16%

/ 100

ServiceNow

Employees at ServiceNow rate their Professional Development Score a /100, with Marketing and Sales as the two departments that rate their experience the highest.

Freshworks
ServiceNow56

Leadership Culture Ratings vs ServiceNow

Freshworks rates % lower than ServiceNow on Leadership Culture Ratings vs ServiceNow Ratings based on looking at 1216 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your CEO?" and "Is your company invested in your career growth?".

Freshworks
ServiceNow83

Compensation Culture Ratings vs ServiceNow

Freshworks rates % lower than ServiceNow on Compensation Culture Ratings vs ServiceNow Ratings based on looking at 785 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "What is the best part about your compensation package?".

Freshworks
ServiceNow79

Team Culture Ratings vs ServiceNow

Freshworks rates % lower than ServiceNow on Team Culture Ratings vs ServiceNow Ratings based on looking at 650 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "Do you look forward to interacting with your coworkers?".

Freshworks
ServiceNow82

Environment Culture Ratings vs ServiceNow

Freshworks rates % lower than ServiceNow on Environment Culture Ratings vs ServiceNow Ratings based on looking at 624 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "What needs to change to make the company culture better?".

Freshworks
ServiceNow75

Sentiment Culture Ratings vs ServiceNow

Freshworks rates % lower than ServiceNow on Sentiment Culture Ratings vs ServiceNow Ratings based on looking at 888 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "How do your customers perceive your company?".

Freshworks
ServiceNow83