ServiceMax Claimed Company

EMPLOYEE PARTICIPANTS: 36

TOTAL RATINGS: 453

ServiceNow Claimed Company

EMPLOYEE PARTICIPANTS: 504

TOTAL RATINGS: 4336

ServiceMax vs ServiceNow

Compare ServiceMax versus ServiceNow for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 36 employees and customers of ServiceMax and 504 employees and customers of ServiceNow.

ServiceMax

ServiceMax's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of ServiceMax.

ServiceNow

ServiceNow's brand is ranked #331 in the list of Global Top 1000 Brands, as rated by customers of ServiceNow. Their current market cap is $115.73B.

4/5

Product Quality

4.2/5

3.9/5

Pricing

4.1/5

3.8/5

Customer Service

4.1/5

NPS Score

62%	Promoters
13%	Passive
25%	Detractors

NPS Score

63%	Promoters
18%	Passive
19%	Detractors

Net Promoter Score
Winner by 7

See how ServiceMax compares to its competitors

See how ServiceNow compares to its competitors

Working at ServiceMax vs Working at ServiceNow

65 / 100

CEO Rating

Bill McDermott

87 / 100

CEO Rating
Winner by 22%

ServiceMax

ServiceMax doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

ServiceNow

Employees at ServiceNow rate their CEO, Bill McDermott, 87/100. This score is 22% higher than the scores of ServiceMax's CEO, Neil Barua. Employees in the Finance and Sales departments rate Bill McDermott the highest.

CEO Score 65

CEO Score

CEO Score 87

Overall Culture 64

Overall Culture

Overall Culture 80

-7

eNPS

Gender Score N/A

Gender Score

Gender Score 82

Diversity Score 71

Diversity Score

Diversity Score 69

Perk And Benefits 70

Perk And Benefits

Perk And Benefits 84

Professional Dev. 59

Professional Dev.

Professional Dev. 57

Overall Culture at ServiceMax vs ServiceNow

/ 100

ServiceMax

Employees at ServiceMax rate their Overall Culture a 64/100.

/ 100

ServiceNow

Employees at ServiceNow rate their Overall Culture a /100, with Marketing and Customer Support as the two departments that rate their experience the highest.

Overall Culture
Winner by 16%

ServiceMax
ServiceNow80

Employee Net Promoter Score at ServiceMax vs ServiceNow

-7

eNPS

ServiceMax

11 Promoters 35%

7 Passives 23%

13 Detractors 42%

eNPS

ServiceNow

236 Promoters 60%

79 Passives 20%

81 Detractors 20%

Employee Net Promoter Score
Winner by %

ServiceMax
ServiceNow38

Gender Score at ServiceMax vs ServiceNow

Not enough ratings

ServiceMax

ServiceMax doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

ServiceNow

Employees at ServiceNow rate their Gender Score a /100, with Marketing and Sales as the two departments that rate their experience the highest.

Gender Score
Winner

ServiceNow82

Diversity Score at ServiceMax vs ServiceNow

/ 100

ServiceMax

Employees at ServiceMax rate their Diversity Score a 71/100.

Diversity Score
Winner by 2%

/ 100

ServiceNow

Employees at ServiceNow rate their Diversity Score a /100, with Customer Support and Sales as the two departments that rate their experience the highest.

ServiceMax
ServiceNow69

Perk and Benefits Score at ServiceMax vs ServiceNow

/ 100

ServiceMax

Employees at ServiceMax rate their Perk and Benefits Score a 70/100.

/ 100

ServiceNow

Employees at ServiceNow rate their Perk and Benefits Score a /100, with Design and Marketing as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 14%

ServiceMax
ServiceNow84

Professional Development Score at ServiceMax vs ServiceNow

/ 100

ServiceMax

Employees at ServiceMax rate their Professional Development Score a 59/100.

Professional Development Score
Winner by 2%

/ 100

ServiceNow

Employees at ServiceNow rate their Professional Development Score a /100, with Marketing and Sales as the two departments that rate their experience the highest.

ServiceMax
ServiceNow56

Leadership Culture Ratings vs ServiceNow

ServiceMax rates % lower than ServiceNow on Leadership Culture Ratings vs ServiceNow Ratings based on looking at 1153 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "Do you approve of the job your executive team is doing at your company?".

ServiceMax
ServiceNow83

Compensation Culture Ratings vs ServiceNow

ServiceMax rates % lower than ServiceNow on Compensation Culture Ratings vs ServiceNow Ratings based on looking at 727 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Does your company give annual bonuses?".

ServiceMax
ServiceNow79

Team Culture Ratings vs ServiceNow

ServiceMax rates % lower than ServiceNow on Team Culture Ratings vs ServiceNow Ratings based on looking at 599 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "Do you look forward to interacting with your coworkers?".

ServiceMax
ServiceNow82

Environment Culture Ratings vs ServiceNow

ServiceMax rates % lower than ServiceNow on Environment Culture Ratings vs ServiceNow Ratings based on looking at 568 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "What is most positive about the culture and environment at your company?".

ServiceMax
ServiceNow75

Sentiment Culture Ratings vs ServiceNow

ServiceMax rates % lower than ServiceNow on Sentiment Culture Ratings vs ServiceNow Ratings based on looking at 815 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "How confident are you about the future success of your company?".

ServiceMax
ServiceNow83