37
NPS
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ServiceMax
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About ServiceMax's Brand
ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses. Among its major competitors, ServiceMax is ranked in 3rd place for NPS while Simpro Software is 1st, and ServiceNow is 2nd.
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
ServiceMax Ranking
- #3 / 4 of its competitors
ServiceMax NPS
ServiceMax's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether ServiceMax's customers would recommend using the product based on a scale of -100 to 100.
ServiceMax Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
ServiceMax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 45 | Aug 2020 | 45 |
Oct 2021 48 | Oct 2021 | 48 |
Feb 2022 50 | Feb 2022 | 50 |
Jul 2022 44 | Jul 2022 | 44 |
Dec 2022 43 | Dec 2022 | 43 |
Jul 2023 44 | Jul 2023 | 44 |
Nov 2023 40 | Nov 2023 | 40 |
Mar 2024 41 | Mar 2024 | 41 |
Sep 2025 37 | Sep 2025 | 37 |
How Other Brands Compare
ServiceMax is ranked third for NPS among its competitors. Simpro Software and ServiceNow come in first and second, with Enigma coming in at #4.
ServiceMax |  ServiceNow |  Enigma |  Simpro Software | |
| Global Ranking | #- | #331 | #- | #- |
| NPS | 37 | 44 | -23 | 56 |
| Valuation Updated every 24 hours for public companies | - | $115.73B | $400.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ServiceMax NPS by Usage
ServiceMax's NPS was rated the highest by customers who have used ServiceMax's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
ServiceMax NPS vs. Competitors
Compared to its competitors, ServiceMax's NPS is rated right above SAP Hybris, and is preceded by ServiceNow.
| COMPANY | NPS Score | |
|---|---|---|
| Simpro Software | 56 |
| ServiceNow | 44 |
| ServiceMax | 37 |
 | SAP Hybris | 34 |
 | FieldAware | 31 |
 | Magento | 11 |
 | FieldOne Systems | 10 |
 | ClickSoftware | N/A |
 | Verisae | N/A |
| Enigma | -23 |
ServiceMax Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of ServiceMax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ServiceMax Customer Loyalty vs. Competitors
Compared to its competitors, ServiceMax's Customer Loyalty score is rated right above SAP Hybris, and is preceded by Enigma.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ServiceNow | 86% |
| Enigma | 77% |
| ServiceMax | 69% |
| SAP Hybris | 55% |
| Magento | 53% |
| Simpro Software | N/A |
| FieldAware | N/A |
| FieldOne Systems | N/A |
| ClickSoftware | N/A |
| Verisae | N/A |
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ServiceMax Product Quality
4/5
ServiceMax has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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ServiceMax Product Information
ServiceMax serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Germany. ServiceMax supports iOS and Web devices and offers products for large sized businesses.
ServiceMax’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated ServiceMax's product the highest. Reviewers from the Consumer Services industry rated ServiceMax the lowest at 4.2.
- Website
- http://www.servicemax.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
German
Spanish
Japanese
Italian
Swedish
Product Type
Scheduling Software
Workforce Management Software
Calendar Software
Work Order Software
Service Dispatch Software
Field Service Management (FSM) Software
Appointments and Scheduling Software
Field Activity Management Software
HVAC Software
Garage Door Software
Quick Insights into ServiceMax Product Quality
ServiceMax's Product Quality score was rated highest by customers from the Healthcare industry, and rated lowest by customers who have used ServiceMax's products/services for Less than 1 Year.
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Ranked ServiceMax Product Quality the Highest
Ranked ServiceMax Product Quality the Lowest
ServiceMax Product Quality Score by Usage
ServiceMax's Product Quality score was rated the highest by customers who have used ServiceMax's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ServiceMax Product Quality Score by Industry
ServiceMax's Product Quality score was rated the highest by Healthcare industry customers, and the lowest by Consumer Services industry customers.
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ServiceMax Product Quality vs. Competitors
Compared to its competitors, ServiceMax's Product Quality score is rated right above Magento, and is preceded by ServiceNow.
| COMPANY | Product Quality Score | |
|---|---|---|
| ServiceNow | 4.2/5 |
| ServiceMax | 4/5 |
| Magento | 3.9/5 |
| Simpro Software | 3.8/5 |
| FieldOne Systems | 3.6/5 |
| Enigma | 3.5/5 |
| FieldAware | 3.4/5 |
| SAP Hybris | 2.7/5 |
| ClickSoftware | N/A |
| Verisae | N/A |
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ServiceMax Pricing
ServiceMax ROI & Value For Money
3.9/5
ServiceMax has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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ServiceMax Pricing Plans
ServiceMax has a pricing structure that accommodates large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses ServiceMax?
Large Enterprises
Quick Insights into ServiceMax ROI
ServiceMax's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked ServiceMax ROI the Highest
ServiceMax ROI Score by Industry
ServiceMax's ROI score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
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ServiceMax Pricing vs. Competitors
Compared to its competitors, ServiceMax's ROI score is rated right above Magento, and is preceded by ServiceNow.
| COMPANY | Pricing Score | |
|---|---|---|
| Simpro Software | 4.2/5 |
| ServiceNow | 4.1/5 |
| ServiceMax | 3.9/5 |
| Magento | 3.8/5 |
| SAP Hybris | 3.4/5 |
| Enigma | 3.3/5 |
| FieldAware | 3.1/5 |
| FieldOne Systems | 2.6/5 |
| ClickSoftware | N/A |
| Verisae | N/A |
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ServiceMax Customer Satisfaction (CSAT)
ServiceMax Customer Satisfaction (CSAT) Score
83 / 100
ServiceMax has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ServiceMax Customer Satisfaction vs. Competitors
Compared to its competitors, ServiceMax's Customer Satisfaction score is rated right above SAP Hybris, and is preceded by ServiceNow.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ServiceNow | 83% |
| ServiceMax | 83% |
| SAP Hybris | 66% |
| Enigma | 50% |
| Simpro Software | 0% |
| FieldAware | 0% |
| Magento | 0% |
| FieldOne Systems | 0% |
| ClickSoftware | 0% |
| Verisae | 0% |
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ServiceMax Customer Service
3.8/5
ServiceMax has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About ServiceMax's Customer Service
Address
4450 Rosewood Drive, Suite 200, Pleasanton, CA 94588
Website
http://www.servicemax.com
Phone Number
18007564960
ServiceMax Customer Service vs. Competitors
Compared to its competitors, ServiceMax's Customer Service score is rated right above FieldAware, and is preceded by ServiceNow.
| COMPANY | Customer Service Score | |
|---|---|---|
| ServiceNow | 4.1/5 |
| ServiceMax | 3.8/5 |
| FieldAware | 3.7/5 |
| FieldOne Systems | 3.7/5 |
| Enigma | 3.5/5 |
| Magento | 3/5 |
| SAP Hybris | 2.7/5 |
| Simpro Software | N/A |
| ClickSoftware | N/A |
| Verisae | N/A |
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ServiceMax as an Employer
2.9/5
ServiceMax has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
ServiceMax scored a 37 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of ServiceMax would recommend the brand to a friend. ENPS measures how likely ServiceMax employees would recommend working at ServiceMax to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 35% | Promoters |
|---|---|
| 23% | Passive |
| 42% | Detractors |
