34
NPS
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SAP Hybris
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About SAP Hybris' Brand
Hybris is a software company that sells enterprise multichannel commerce and product content management (PCM) software. Among its major competitors, SAP Hybris is ranked in 3rd place for NPS while Salsify is 1st, and ServiceMax is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
3.4/5
Pricing
2.7/5
Customer Service
SAP Hybris Ranking
- #3 / 4 of its competitors
SAP Hybris NPS
SAP Hybris's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether SAP Hybris's customers would recommend using the product based on a scale of -100 to 100.
SAP Hybris Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
SAP Hybris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
How Other Brands Compare
SAP Hybris is ranked third for NPS among its competitors. Salsify and ServiceMax come in first and second, with Shopify coming in at #4.
SAP Hybris |  Shopify |  Salsify |  ServiceMax | |
| Global Ranking | #- | #50 | #- | #- |
| NPS | 34 | 33 | 55 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $139.10B | $300.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SAP Hybris NPS vs. Competitors
Compared to its competitors, SAP Hybris's NPS is rated right above Shopify, and is preceded by ServiceMax.
| COMPANY | NPS Score | |
|---|---|---|
| Salsify | 55 |
| ServiceMax | 37 |
| SAP Hybris | 34 |
| Shopify | 33 |
 | Conexus | N/A |
 | Qliktag Software | N/A |
 | Intershop Communications | N/A |
 | itemMaster | N/A |
SAP Hybris Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SAP Hybris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SAP Hybris Customer Loyalty vs. Competitors
Compared to its competitors, SAP Hybris's Customer Loyalty score is rated right above Conexus, and is preceded by ServiceMax.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Shopify | 75% |
| Salsify | 70% |
| ServiceMax | 69% |
| SAP Hybris | 55% |
| Conexus | N/A |
| Qliktag Software | N/A |
| Intershop Communications | N/A |
| itemMaster | N/A |
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SAP Hybris Product Quality
2.7/5
SAP Hybris has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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SAP Hybris Product Information
SAP Hybris’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.hybris.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
SAP Hybris Product Quality vs. Competitors
Compared to its competitors, SAP Hybris's Product Quality score is rated right above Conexus, and is preceded by Shopify.
| COMPANY | Product Quality Score | |
|---|---|---|
| Salsify | 4.1/5 |
| ServiceMax | 4/5 |
| Shopify | 4/5 |
| SAP Hybris | 2.7/5 |
| Conexus | N/A |
| Qliktag Software | N/A |
| Intershop Communications | N/A |
| itemMaster | N/A |
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SAP Hybris Pricing
SAP Hybris ROI & Value For Money
3.4/5
SAP Hybris has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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SAP Hybris Pricing vs. Competitors
Compared to its competitors, SAP Hybris's ROI score is rated right above Conexus, and is preceded by ServiceMax.
| COMPANY | Pricing Score | |
|---|---|---|
| Salsify | 4.2/5 |
| Shopify | 4/5 |
| ServiceMax | 3.9/5 |
| SAP Hybris | 3.4/5 |
| Conexus | N/A |
| Qliktag Software | N/A |
| Intershop Communications | N/A |
| itemMaster | N/A |
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SAP Hybris Customer Satisfaction (CSAT)
SAP Hybris Customer Satisfaction (CSAT) Score
66 / 100
SAP Hybris has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SAP Hybris Customer Satisfaction vs. Competitors
Compared to its competitors, SAP Hybris's Customer Satisfaction score is rated right above Conexus, and is preceded by Shopify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Salsify | 100% |
| ServiceMax | 83% |
| Shopify | 78% |
| SAP Hybris | 66% |
| Conexus | 0% |
| Qliktag Software | 0% |
| Intershop Communications | 0% |
| itemMaster | 0% |
Unlock SAP Hybris Customer Satisfaction vs. Competitors Data
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SAP Hybris Customer Service
2.7/5
SAP Hybris has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About SAP Hybris's Customer Service
Address
Munich, ND United States of America
Website
www.hybris.com
SAP Hybris Customer Service vs. Competitors
Compared to its competitors, SAP Hybris's Customer Service score is rated right above Conexus, and is preceded by ServiceMax.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salsify | 4/5 |
| Shopify | 4/5 |
| ServiceMax | 3.8/5 |
| SAP Hybris | 2.7/5 |
| Conexus | N/A |
| Qliktag Software | N/A |
| Intershop Communications | N/A |
| itemMaster | N/A |
Unlock SAP Hybris Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full SAP Hybris Customer Service vs. Competitors data and gain insights into your customers today.
SAP Hybris as an Employer
3.9/5
SAP Hybris has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
SAP Hybris scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SAP Hybris would recommend the brand to a friend. ENPS measures how likely SAP Hybris employees would recommend working at SAP Hybris to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
