55
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Salsify
Marketing or Exec? Claim Your Free Account
About Salsify's Brand
Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf.
Brand at a Glance
70%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Salsify NPS
Salsify's Net Promoter Score (NPS) is a 55 with 71% Promoters, 13% Passives, and 16% Detractors. Net Promoter Score tracks whether Salsify's customers would recommend using the product based on a scale of -100 to 100.
Salsify Overall NPS
| 71% | Promoters |
|---|---|
| 13% | Passives |
| 16% | Detractors |
Salsify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Aug 2020 56 | Aug 2020 | 56 |
Oct 2020 54 | Oct 2020 | 54 |
Nov 2020 55 | Nov 2020 | 55 |
Feb 2021 57 | Feb 2021 | 57 |
Mar 2021 58 | Mar 2021 | 58 |
Apr 2021 54 | Apr 2021 | 54 |
May 2022 53 | May 2022 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Salsify NPS by Usage
Salsify's NPS was rated the highest by customers who have used Salsify's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
Salsify Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Salsify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Salsify Product Quality
4.1/5
Salsify has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Salsify's overall Product Quality score rated by its users and customers.
Salsify Product Information
Salsify serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Salsify supports Web devices and offers products for medium and large sized businesses.
Salsify’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated Salsify's product the highest. Reviewers from the Retail industry rated Salsify the lowest at 4.3.
- Website
- http://www.salsify.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Content
Ecommerce and Marketplaces
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
eCommerce Software
Digital Asset Management Software
Content Management System (CMS) Software
Data Management Software
Catalog Management Software
Channel Management Software
Product Management Software
Product Data Management Software
PIM Software
Quick Insights into Salsify Product Quality
Salsify's Product Quality score was rated highest by customers who have used Salsify's products/services for 1 to 2 Years, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Salsify's Product Quality.
Ranked Salsify Product Quality the Highest
Ranked Salsify Product Quality the Lowest
Salsify Product Quality Score by Usage
Salsify's Product Quality score was rated the highest by customers who have used Salsify's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Salsify Product Quality Score by Industry
Salsify's Product Quality score was rated the highest by Consumer Goods industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Salsify Pricing
Salsify ROI & Value For Money
4.2/5
Salsify has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Salsify's overall ROI score rated by its users and customers.
Salsify Pricing Plans
Salsify has a pricing structure that accommodates medium and large businesses.
Who Uses Salsify?
Medium Businesses
Large Enterprises
Salsify Customer Satisfaction (CSAT)
Salsify Customer Satisfaction (CSAT) Score
100 / 100
Salsify has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Salsify Customer Service
4/5
Salsify has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Salsify's overall Customer Service score rated by its users and customers.
About Salsify's Customer Service
Address
101 Federal Street, Suite 2600, Boston, MA 02110
Website
http://www.salsify.com
Phone Number
(844) 725-7439
Salsify's Social Links
Salsify as an Employer
4.7/5
Salsify has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Salsify scored a 55 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Salsify would recommend the brand to a friend. ENPS measures how likely Salsify employees would recommend working at Salsify to a friend.
Net Promoter Score
55
NPS Score
| 71% | Promoters |
|---|---|
| 13% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 62% | Promoters |
|---|---|
| 29% | Passive |
| 9% | Detractors |
