56
NPS
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Simpro Software
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About Simpro Software's Brand
Simpro is field service management software for trade and field service businesses. It provides business leaders with a centralized operating platform to run efficiently and profitably. With over 20 years leading field service innovation, Simpro supports over 250,000 users worldwide, with offices in North America, Australia, New Zealand and the UK. Simpro’s best-in-class software solutions provide trade and field service business leaders with a powerful workforce and business management platform that drives growth. At the same time, field and office teams love Simpro for its ability to digitize workflows and eliminate double-handling from tasks like quoting, scheduling, invoicing and more. Among its major competitors, Simpro Software is ranked in 4th place for NPS while Joblogic is 1st, and FieldEZ is 2nd.
Brand at a Glance
3.8/5
Product Quality
4.2/5
Pricing
Simpro Software Ranking
- #3 / 4 of its competitors
Simpro Software NPS
Simpro Software's Net Promoter Score (NPS) is a 56 with 74% Promoters, 8% Passives, and 18% Detractors. Net Promoter Score tracks whether Simpro Software's customers would recommend using the product based on a scale of -100 to 100.
Simpro Software Overall NPS
| 74% | Promoters |
|---|---|
| 8% | Passives |
| 18% | Detractors |
Simpro Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 58 | Aug 2020 | 58 |
How Other Brands Compare
Simpro Software is ranked third for NPS among its competitors. Joblogic and FieldEZ come in first and second, with ServiceTitan Inc. coming in at #4.
Simpro Software |  ServiceTitan Inc. |  Joblogic |  FieldEZ | |
| Global Ranking | #- | #903 | #- | #- |
| NPS | 56 | 35 | 76 | 72 |
| Valuation Updated every 24 hours for public companies | - | $1.65B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simpro Software NPS by Usage
Simpro Software's NPS was rated the highest by customers who have used Simpro Software's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 87 | Less than 1 Year | 87 |
1 to 2 Years 7 | 1 to 2 Years | 7 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Simpro Software NPS vs. Competitors
Compared to its competitors, Simpro Software's NPS is rated right above Service Fusion, and is preceded by FieldEdge.
| COMPANY | NPS Score | |
|---|---|---|
| Joblogic | 76 |
| FieldEZ | 72 |
| FieldEdge | 63 |
| Simpro Software | 56 |
 | Service Fusion | 45 |
| ServiceTitan Inc. | 35 |
 | FieldAware | 31 |
 | FieldOne Systems | 10 |
Simpro Software Product Quality
3.8/5
Simpro Software has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Simpro Software Product Information
Simpro Software serves markets in the United States, Australia, and United Kingdom. Simpro Software supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Simpro Software’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Simpro Software's product the highest. Reviewers from the Construction industry rated Simpro Software the lowest at 4.4.
- Website
- https://simprogroup.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Spanish
Quick Insights into Simpro Software Product Quality
Simpro Software's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Security and Investigations industry.
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Ranked Simpro Software Product Quality the Highest
Ranked Simpro Software Product Quality the Lowest
Simpro Software Product Quality Score by Industry
Simpro Software's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Security and Investigations industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Simpro Software Product Quality vs. Competitors
Compared to its competitors, Simpro Software's Product Quality score is rated right above Service Fusion, and is preceded by FieldEdge.
| COMPANY | Product Quality Score | |
|---|---|---|
| Joblogic | 4.3/5 |
| FieldEZ | 4.3/5 |
| FieldEdge | 4/5 |
| Simpro Software | 3.8/5 |
| Service Fusion | 3.7/5 |
| ServiceTitan Inc. | 3.7/5 |
| FieldOne Systems | 3.6/5 |
| FieldAware | 3.4/5 |
Unlock Simpro Software Product Quality vs. Competitors Data
VS
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Simpro Software Pricing
Simpro Software ROI & Value For Money
4.2/5
Simpro Software has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Simpro Software Pricing Plans
Simpro Software has a pricing structure that accommodates small and medium businesses. Starting from $14/month, Simpro Software uses a subscription model. For the users that are not ready to commit yet, Simpro Software also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Construction industry think that they had the lowest ROI from Simpro Software.
Who Uses Simpro Software?
Small Businesses
Medium Businesses
Quick Insights into Simpro Software ROI
Simpro Software's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Construction industry.
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Ranked Simpro Software ROI the Highest
Ranked Simpro Software ROI the Lowest
Simpro Software ROI Score by Industry
Simpro Software's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Simpro Software Pricing vs. Competitors
Compared to its competitors, Simpro Software's ROI score is rated right above FieldEdge, and is preceded by Joblogic.
| COMPANY | Pricing Score | |
|---|---|---|
| FieldEZ | 4.3/5 |
| Joblogic | 4.2/5 |
| Simpro Software | 4.2/5 |
| FieldEdge | 4.1/5 |
| Service Fusion | 3.8/5 |
| ServiceTitan Inc. | 3.5/5 |
| FieldAware | 3.1/5 |
| FieldOne Systems | 2.6/5 |
Unlock Simpro Software ROI vs. Competitors Data
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Simpro Software as an Employer
4.7/5
Simpro Software has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Simpro Software scored a 56 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Simpro Software would recommend the brand to a friend. ENPS measures how likely Simpro Software employees would recommend working at Simpro Software to a friend.
Net Promoter Score
56
NPS Score
| 74% | Promoters |
|---|---|
| 8% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 60% | Promoters |
|---|---|
| 29% | Passive |
| 11% | Detractors |
