63
NPS
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FieldEdge
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About FieldEdge's Brand
Brand at a Glance
4/5
Product Quality
4.1/5
Pricing
FieldEdge NPS
FieldEdge's Net Promoter Score (NPS) is a 63 with 77% Promoters, 9% Passives, and 14% Detractors. Net Promoter Score tracks whether FieldEdge's customers would recommend using the product based on a scale of -100 to 100.
FieldEdge Overall NPS
| 77% | Promoters |
|---|---|
| 9% | Passives |
| 14% | Detractors |
FieldEdge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FieldEdge NPS by Usage
FieldEdge's NPS was rated the highest by customers who have used FieldEdge's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
2 to 5 Years 73 | 2 to 5 Years | 73 |
FieldEdge Product Quality
4/5
FieldEdge has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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FieldEdge Product Information
FieldEdge serves markets in the United States and Canada. FieldEdge supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
FieldEdge’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.fieldedge.com
Languages Supported
English
FieldEdge Pricing
FieldEdge ROI & Value For Money
4.1/5
FieldEdge has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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FieldEdge Pricing Plans
FieldEdge has a pricing structure that accommodates small, medium, and large businesses.
Who Uses FieldEdge?
Small Businesses
Medium Businesses
Large Enterprises
Consumer vs. Employees
FieldEdge scored a 63 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of FieldEdge would recommend the brand to a friend. ENPS measures how likely FieldEdge employees would recommend working at FieldEdge to a friend.
Net Promoter Score
63
NPS Score
| 77% | Promoters |
|---|---|
| 9% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
