45
NPS
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Service Fusion
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About Service Fusion's Brand
Service Fusion provides a suite of management software applications to HVAC, plumbing, electrical, IT and many other service businesses.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
2.1/5
Customer Service
Service Fusion NPS
Service Fusion's Net Promoter Score (NPS) is a 45 with 66% Promoters, 13% Passives, and 21% Detractors. Net Promoter Score tracks whether Service Fusion's customers would recommend using the product based on a scale of -100 to 100.
Service Fusion Overall NPS
| 66% | Promoters |
|---|---|
| 13% | Passives |
| 21% | Detractors |
Service Fusion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
Dec 2021 60 | Dec 2021 | 60 |
Jul 2022 58 | Jul 2022 | 58 |
Sep 2022 56 | Sep 2022 | 56 |
Apr 2023 52 | Apr 2023 | 52 |
Dec 2023 49 | Dec 2023 | 49 |
May 2024 45 | May 2024 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Service Fusion NPS by Usage
Service Fusion's NPS was rated the highest by customers who have used Service Fusion's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 42 | 1 to 2 Years | 42 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
Service Fusion Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Service Fusion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Service Fusion Product Quality
3.7/5
Service Fusion has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Service Fusion Product Information
Service Fusion serves markets in the United States, Australia, and Canada. Service Fusion supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Service Fusion’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.servicefusion.com
- Company Size
- 1-10 Employees
Industry
Tech
Languages Supported
English
Product Type
Work Order Software
Service Dispatch Software
Field Service Management (FSM) Software
Field Activity Management Software
HVAC Software
Plumbing Software
Electrical Contractor Software
Handyman Software
Garage Door Software
Carpet Cleaning Software
Maid Service Software
Security System Installer Software
HVAC Estimating Software
Plumbing Estimating Software
Landscape Software
Roofing Software
Arborist Software
Electrical Estimating Software
Quick Insights into Service Fusion Product Quality
Service Fusion's Product Quality score was rated highest by customers who have used Service Fusion's products/services for 2 to 5 Years, and rated lowest by customers who have used Service Fusion's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Service Fusion's Product Quality.
Ranked Service Fusion Product Quality the Highest
Ranked Service Fusion Product Quality the Lowest
Service Fusion Product Quality Score by Usage
Service Fusion's Product Quality score was rated the highest by customers who have used Service Fusion's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Service Fusion Pricing
Service Fusion ROI & Value For Money
3.8/5
Service Fusion has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Service Fusion Pricing Plans
Service Fusion has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/month, Service Fusion uses a subscription model and offers the following: Starter+ edition - $199/month and Pro edition - $349/month. For the users that are not ready to commit yet, Service Fusion also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Who Uses Service Fusion?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Service Fusion ROI
Service Fusion's ROI score was rated highest by customers from the Construction industry.
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Ranked Service Fusion ROI the Highest
Service Fusion ROI Score by Industry
Service Fusion's ROI score was rated 3.8 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Service Fusion Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Service Fusion Customer Service
2.1/5
Service Fusion has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Service Fusion's Customer Service
Address
1904 Industrial Blvd., Suite 103, Colleyville, TX
Website
http://www.servicefusion.com
Phone Number
(888) 902-0304
