-23
NPS
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Enigma
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About Enigma's Brand
Data integration and solutions
Brand at a Glance
77%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Enigma NPS
Enigma's Net Promoter Score (NPS) is a -23 with 31% Promoters, 15% Passives, and 54% Detractors. Net Promoter Score tracks whether Enigma's customers would recommend using the product based on a scale of -100 to 100.
Enigma Overall NPS
| 31% | Promoters |
|---|---|
| 15% | Passives |
| 54% | Detractors |
Enigma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -50 | Jun 2020 | -50 |
Nov 2020 0 | Nov 2020 | 0 |
Aug 2022 -25 | Aug 2022 | -25 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -15 | Nov 2022 | -15 |
Mar 2023 -25 | Mar 2023 | -25 |
Dec 2023 -20 | Dec 2023 | -20 |
May 2024 -9 | May 2024 | -9 |
Oct 2024 -17 | Oct 2024 | -17 |
May 2025 -24 | May 2025 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enigma Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Enigma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enigma Product Quality
3.5/5
Enigma has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Enigma's overall Product Quality score rated by its users and customers.
Enigma Product Information
Enigma’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.enigma.com
- Company Size
- 51-200 Employees
Industry
Big Data
Business Services
Enterprise
Enigma Pricing
Enigma ROI & Value For Money
3.3/5
Enigma has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Enigma Customer Satisfaction (CSAT)
Enigma Customer Satisfaction (CSAT) Score
50 / 100
Enigma has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enigma Customer Service
3.5/5
Enigma has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Enigma's Customer Service
Address
245 Fifth Avenue, 17th Floor, New York City, NY 10016
Website
https://www.enigma.com
Phone Number
1.800.510.2856
Enigma as an Employer
4.1/5
Enigma has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Enigma scored a -23 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Enigma would recommend the brand to a friend. ENPS measures how likely Enigma employees would recommend working at Enigma to a friend.
Net Promoter Score
-23
NPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
