53
NPS
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Freshworks
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About Freshworks' Brand
Among its major competitors, Freshworks is ranked in 1st place for NPS while ServiceNow is 2nd, and Evergage is 3rd.Their current valuation is $3.55B
Brand at a Glance
79%
Customer Loyalty
4.3/5
Product Quality
4.4/5
Pricing
4.3/5
Customer Service
Freshworks Ranking
- #1 / 4 of its competitors
Freshworks NPS
Freshworks's Net Promoter Score (NPS) is a 53 with 71% Promoters, 11% Passives, and 18% Detractors. Net Promoter Score tracks whether Freshworks's customers would recommend using the product based on a scale of -100 to 100.
Freshworks Overall NPS
| 71% | Promoters |
|---|---|
| 11% | Passives |
| 18% | Detractors |
Freshworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 59 | Aug 2023 | 59 |
Oct 2023 58 | Oct 2023 | 58 |
Nov 2023 58 | Nov 2023 | 58 |
Jan 2024 57 | Jan 2024 | 57 |
Feb 2024 57 | Feb 2024 | 57 |
Apr 2024 57 | Apr 2024 | 57 |
May 2024 55 | May 2024 | 55 |
Oct 2024 55 | Oct 2024 | 55 |
Dec 2024 55 | Dec 2024 | 55 |
Feb 2025 54 | Feb 2025 | 54 |
Apr 2025 56 | Apr 2025 | 56 |
Jun 2025 53 | Jun 2025 | 53 |
How Other Brands Compare
Freshworks is ranked first for NPS among its competitors. ServiceNow and Atlassian come in second and third, with Optimizely coming in at #4. Among those competitors, it is the third most valued company behind ServiceNow.
Freshworks |  Atlassian |  ServiceNow |  Optimizely | |
| Global Ranking | #- | #204 | #331 | #- |
| NPS | 53 | 35 | 44 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $3.55B | $55.32B | $115.73B | $600.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freshworks NPS by Gender
Freshworks's NPS was rated 75 by Male customers on Comparably.
Male
75
Freshworks's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Freshworks's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Freshworks NPS by Ethnicity
Freshworks's NPS was rated 67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 67 | Other | 67 |
Freshworks NPS by Usage
Freshworks's NPS was rated the highest by customers who have used Freshworks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 52 | Less than 1 Year | 52 |
1 to 2 Years 65 | 1 to 2 Years | 65 |
2 to 5 Years 65 | 2 to 5 Years | 65 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Freshworks NPS vs. Competitors
Compared to its competitors, Freshworks's NPS is rated right above ServiceNow.
| COMPANY | NPS Score | |
|---|---|---|
| Freshworks | 53 |
| ServiceNow | 44 |
 | Evergage | 37 |
| Atlassian | 35 |
| Optimizely | 27 |
Freshworks Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Freshworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Freshworks Customer Loyalty Score by Gender
Freshworks's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Freshworks Customer Loyalty Score by Ethnicity
Freshworks's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Freshworks Customer Loyalty Score by Usage
Freshworks's Customer Loyalty score was rated 78% by customers who have used Freshworks's products/services for Less than 1 Year.
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Freshworks Customer Loyalty Score by Industry
Freshworks's Customer Loyalty score was rated 78% by Tech industry customers.
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Freshworks Customer Loyalty vs. Competitors
Compared to its competitors, Freshworks's Customer Loyalty score is rated right above Optimizely, and is preceded by ServiceNow.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ServiceNow | 86% |
| Freshworks | 79% |
| Optimizely | 78% |
| Atlassian | 76% |
| Evergage | N/A |
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Freshworks Product Quality
4.3/5
Freshworks has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Freshworks Product Information
Freshworks serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Freshworks supports Web devices and offers products for small, medium, and large sized businesses.
Freshworks’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Freshworks's product the highest. Reviewers from the Manufacturing and Machinery industry rated Freshworks the lowest at 4.4.
- Website
- https://www.freshworks.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Czech
Swedish
Polish
Danish
Finnish
Norwegian
Quick Insights into Freshworks Product Quality
Freshworks's Product Quality score was rated highest by customers who have used Freshworks's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked Freshworks Product Quality the Highest
Ranked Freshworks Product Quality the Lowest
Freshworks Product Quality Score by Gender
Freshworks's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Freshworks Product Quality Score by Ethnicity
Freshworks's Product Quality score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Freshworks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Freshworks Product Quality Score by Usage
Freshworks's Product Quality score was rated the highest by customers who have used Freshworks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Freshworks Product Quality Score by Industry
Freshworks's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Freshworks Product Quality vs. Competitors
Compared to its competitors, Freshworks's Product Quality score is rated right above ServiceNow.
| COMPANY | Product Quality Score | |
|---|---|---|
| Freshworks | 4.3/5 |
| ServiceNow | 4.2/5 |
| Evergage | 4/5 |
| Atlassian | 3.9/5 |
| Optimizely | 3.9/5 |
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Freshworks Pricing
Freshworks ROI & Value For Money
4.4/5
Freshworks has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Freshworks Pricing Plans
Freshworks has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Retail industry think that they had the lowest ROI from Freshworks.
Who Uses Freshworks?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Freshworks ROI
Freshworks's ROI score was rated highest by Male customers, and rated lowest by customers from the Retail industry.
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Ranked Freshworks ROI the Highest
Ranked Freshworks ROI the Lowest
Freshworks ROI Score by Gender
Freshworks's ROI score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Freshworks ROI Score by Ethnicity
Freshworks's ROI score was rated 4.6 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Freshworks ROI Score by Usage
Freshworks's ROI score was rated 4.4 stars by customers who have used Freshworks's products/services for Less than 1 Year.
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Freshworks ROI Score by Industry
Freshworks's ROI score was rated the highest by Education industry customers, and the lowest by Retail industry customers.
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Freshworks Pricing vs. Competitors
Compared to its competitors, Freshworks's ROI score is rated right above ServiceNow, and is preceded by Evergage.
| COMPANY | Pricing Score | |
|---|---|---|
| Evergage | 5/5 |
| Freshworks | 4.4/5 |
| ServiceNow | 4.1/5 |
| Atlassian | 3.9/5 |
| Optimizely | 3.6/5 |
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Freshworks Customer Satisfaction (CSAT)
Freshworks Customer Satisfaction (CSAT) Score
77 / 100
Freshworks has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
48%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Freshworks Customer Satisfaction
Freshworks's Customer Satisfaction score was rated highest by Male customers.
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Ranked Freshworks Customer Satisfaction the Highest
Freshworks Customer Satisfaction Score by Gender
Freshworks's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Freshworks Customer Satisfaction vs. Competitors
Compared to its competitors, Freshworks's Customer Satisfaction score is rated right above Optimizely, and is preceded by Atlassian.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ServiceNow | 83% |
| Atlassian | 80% |
| Freshworks | 77% |
| Optimizely | 73% |
| Evergage | 0% |
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Freshworks Customer Service
4.3/5
Freshworks has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Freshworks's Customer Service
Address
San Bruno, CA
Website
https://www.freshworks.com/
Phone Number
+1 (866) 832-3090
Quick Insights into Freshworks Customer Service
Freshworks's Customer Service score was rated highest by Male customers.
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Ranked Freshworks Customer Service the Highest
Freshworks Customer Service Score by Gender
Freshworks's Customer Service score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Freshworks Customer Service Score by Ethnicity
Freshworks's Customer Service score was rated 4.6 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Freshworks Customer Service Score by Usage
Freshworks's Customer Service score was rated 4.2 stars by customers who have used Freshworks's products/services for Less than 1 Year.
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Freshworks Customer Service Score by Industry
Freshworks's Customer Service score was rated 4.2 stars by Tech industry customers.
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Freshworks Customer Service vs. Competitors
Compared to its competitors, Freshworks's Customer Service score is rated right above ServiceNow, and is preceded by Evergage.
| COMPANY | Customer Service Score | |
|---|---|---|
| Evergage | 5/5 |
| Freshworks | 4.3/5 |
| ServiceNow | 4.1/5 |
| Atlassian | 4/5 |
| Optimizely | 3.4/5 |
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Freshworks as an Employer
4.3/5
Freshworks has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Freshworks scored a 53 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Freshworks would recommend the brand to a friend. ENPS measures how likely Freshworks employees would recommend working at Freshworks to a friend.
Net Promoter Score
53
NPS Score
| 71% | Promoters |
|---|---|
| 11% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 53% | Promoters |
|---|---|
| 22% | Passive |
| 25% | Detractors |
