Help Scout Claimed Company

EMPLOYEE PARTICIPANTS: 39

TOTAL RATINGS: 652

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 349

TOTAL RATINGS: 4330

Help Scout vs Zendesk

Compare Help Scout versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 39 employees and customers of Help Scout and 349 employees and customers of Zendesk.

Help Scout

Help Scout's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Help Scout.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

4.4/5

Product Quality

4.2/5

4.5/5

Pricing

4/5

4.3/5

Customer Service

4/5

NPS Score

72%	Promoters
10%	Passive
18%	Detractors

Net Promoter Score
Winner by 13

NPS Score

63%	Promoters
15%	Passive
22%	Detractors

See how Help Scout compares to its competitors

See how Zendesk compares to its competitors

RightNow Technologies

Nemetschek Group

Working at Help Scout vs Working at Zendesk

88 / 100

CEO Rating
Winner by 13%

Tom Eggemeier

75 / 100

CEO Rating

Help Scout

Help Scout doesn't have enough ratings to calculate the Team Culture Ratings.

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Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 13% lower than the scores of Help Scout's CEO, Nick Francis. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 88

CEO Score

CEO Score 75

Overall Culture 88

Overall Culture

Overall Culture 76

eNPS

Gender Score 92

Gender Score

Gender Score 78

Diversity Score 89

Diversity Score

Diversity Score 74

Perk And Benefits 95

Perk And Benefits

Perk And Benefits 80

Professional Dev. 78

Professional Dev.

Professional Dev. 60

Overall Culture at Help Scout vs Zendesk

/ 100

Help Scout

Employees at Help Scout rate their Overall Culture a 88/100, with Engineering as the department that rate their experience the highest.

Overall Culture
Winner by 12%

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with Legal and HR as the two departments that rate their experience the highest.

Help Scout
Zendesk76

Employee Net Promoter Score at Help Scout vs Zendesk

eNPS

Help Scout

31 Promoters 84%

2 Passives 5%

4 Detractors 11%

Employee Net Promoter Score
Winner by 52%

eNPS

Zendesk

134 Promoters 47%

76 Passives 27%

74 Detractors 26%

Help Scout
Zendesk21

Gender Score at Help Scout vs Zendesk

/ 100

Help Scout

Employees at Help Scout rate their Gender Score a 92/100.

Gender Score
Winner by 14%

/ 100

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Help Scout
Zendesk78

Diversity Score at Help Scout vs Zendesk

/ 100

Help Scout

Employees at Help Scout rate their Diversity Score a 89/100.

Diversity Score
Winner by 15%

/ 100

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Help Scout
Zendesk74

Perk and Benefits Score at Help Scout vs Zendesk

/ 100

Help Scout

Employees at Help Scout rate their Perk and Benefits Score a 95/100, with Engineering as the department that rate their experience the highest.

Perk and Benefits Score
Winner by 15%

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Help Scout
Zendesk81

Professional Development Score at Help Scout vs Zendesk

/ 100

Help Scout

Employees at Help Scout rate their Professional Development Score a 78/100, with Engineering as the department that rate their experience the highest.

Professional Development Score
Winner by 18%

/ 100

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Help Scout
Zendesk60

Leadership Culture Ratings vs Zendesk

Help Scout

89 / 100

Leadership Culture Ratings vs Zendesk
Winner by 13%

Zendesk

76 / 100

Help Scout rates % higher than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 1133 ratings from employees of the two companies. Ratings come from the answers to questions like "What does the leadership team need to get better at?" and "How would you rate your manager?".

Help Scout
Zendesk76

Compensation Culture Ratings vs Zendesk

Help Scout

87 / 100

Compensation Culture Ratings vs Zendesk
Winner by 11%

Zendesk

76 / 100

Help Scout rates % higher than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 742 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "Are you satisfied with your stock/equity compensation?".

Help Scout
Zendesk76

Team Culture Ratings vs Zendesk

Help Scout

94 / 100

Team Culture Ratings vs Zendesk
Winner by 12%

Zendesk

82 / 100

Help Scout rates % higher than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 664 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "What are some of the best things about your team?".

Help Scout
Zendesk82

Environment Culture Ratings vs Zendesk

Help Scout

83 / 100

Environment Culture Ratings vs Zendesk
Winner by 8%

Zendesk

75 / 100

Help Scout rates % higher than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 682 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "What is most positive about the culture and environment at your company?".

Help Scout
Zendesk75

Sentiment Culture Ratings vs Zendesk

Help Scout

91 / 100

Sentiment Culture Ratings vs Zendesk
Winner by 13%

Zendesk

78 / 100

Help Scout rates % higher than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 748 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "How do your customers perceive your company?".

Help Scout
Zendesk79