Help Scout Claimed Company

EMPLOYEE PARTICIPANTS: 39

TOTAL RATINGS: 652

Helpshift Claimed Company

EMPLOYEE PARTICIPANTS: 8

TOTAL RATINGS: 84

Help Scout vs Helpshift

Compare Help Scout versus Helpshift for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 39 employees and customers of Help Scout and 8 employees and customers of Helpshift.

Help Scout

Help Scout's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Help Scout.

Helpshift

Helpshift's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Helpshift. Their current valuation is $115.00M.

4.4/5

Product Quality

3.7/5

4.5/5

Pricing

3.7/5

4.3/5

Customer Service

3.7/5

NPS Score

72%	Promoters
10%	Passive
18%	Detractors

Net Promoter Score
Winner by 26

NPS Score

52%	Promoters
24%	Passive
24%	Detractors

See how Help Scout compares to its competitors

See how Helpshift compares to its competitors

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Zoho

Hustle, Inc

Working at Help Scout vs Working at Helpshift

88 / 100

CEO Rating
Winner by 10%

Abinash Tripathy

78 / 100

CEO Rating

Help Scout

Help Scout doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Helpshift

Employees at Helpshift rate their CEO, Abinash Tripathy, 78/100. This score is 10% lower than the scores of Help Scout's CEO, Nick Francis.

CEO Score 88

CEO Score

CEO Score 78

Overall Culture 88

Overall Culture

Overall Culture 76

eNPS

Gender Score 92

Gender Score

Gender Score N/A

Diversity Score 89

Diversity Score

Diversity Score N/A

Perk And Benefits 95

Perk And Benefits

Perk And Benefits 85

Professional Dev. 78

Professional Dev.

Professional Dev. N/A

Overall Culture at Help Scout vs Helpshift

/ 100

Help Scout

Employees at Help Scout rate their Overall Culture a 88/100, with Engineering as the department that rate their experience the highest.

Overall Culture
Winner by 12%

/ 100

Helpshift

Employees at Helpshift rate their Overall Culture a /100.

Help Scout88
Helpshift

Employee Net Promoter Score at Help Scout vs Helpshift

eNPS

Help Scout

31 Promoters 84%

2 Passives 5%

4 Detractors 11%

Employee Net Promoter Score
Winner by 73%

eNPS

Helpshift

1 Promoters 33%

1 Passives 34%

1 Detractors 33%

Help Scout72
Helpshift

Gender Score at Help Scout vs Helpshift

/ 100

Help Scout

Employees at Help Scout rate their Gender Score a 92/100.

Gender Score
Winner

/ 100

Helpshift

Helpshift doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Help Scout93

Diversity Score at Help Scout vs Helpshift

/ 100

Help Scout

Employees at Help Scout rate their Diversity Score a 89/100.

Diversity Score
Winner

/ 100

Helpshift

Helpshift doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Help Scout90

Perk and Benefits Score at Help Scout vs Helpshift

/ 100

Help Scout

Employees at Help Scout rate their Perk and Benefits Score a 95/100, with Engineering as the department that rate their experience the highest.

Perk and Benefits Score
Winner by 10%

/ 100

Helpshift

Employees at Helpshift rate their Perk and Benefits Score a /100.

Help Scout97
Helpshift

Professional Development Score at Help Scout vs Helpshift

/ 100

Help Scout

Employees at Help Scout rate their Professional Development Score a 78/100, with Engineering as the department that rate their experience the highest.

Professional Development Score
Winner

/ 100

Helpshift

Helpshift doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Help Scout80

Leadership Culture Ratings vs Helpshift

Help Scout

89 / 100

Leadership Culture Ratings vs Helpshift
Winner by 22%

Helpshift

67 / 100

Help Scout rates % higher than Helpshift on Leadership Culture Ratings vs Helpshift Ratings based on looking at 165 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "How would you rate your manager?".

Help Scout89
Helpshift

Compensation Culture Ratings vs Helpshift

Help Scout

87 / 100

Compensation Culture Ratings vs Helpshift
Winner by 10%

Helpshift

77 / 100

Help Scout rates % higher than Helpshift on Compensation Culture Ratings vs Helpshift Ratings based on looking at 121 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your Benefits?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

Help Scout88
Helpshift

Team Culture Ratings vs Helpshift

Help Scout

94 / 100

Team Culture Ratings vs Helpshift
Winner by 11%

Helpshift

83 / 100

Help Scout rates % higher than Helpshift on Team Culture Ratings vs Helpshift Ratings based on looking at 116 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "What are some of the best things about your team?".

Help Scout94
Helpshift

Environment Culture Ratings vs Helpshift

Help Scout

83 / 100

Environment Culture Ratings vs Helpshift
Winner by 5%

Helpshift

78 / 100

Help Scout rates % higher than Helpshift on Environment Culture Ratings vs Helpshift Ratings based on looking at 125 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "On average, how many hours do you work a day?".

Help Scout84
Helpshift

Sentiment Culture Ratings vs Helpshift

Help Scout

91 / 100

Sentiment Culture Ratings vs Helpshift
Winner by 11%

Helpshift

80 / 100

Help Scout rates % higher than Helpshift on Sentiment Culture Ratings vs Helpshift Ratings based on looking at 118 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "What's going wrong and how can it be improved?".

Help Scout92
Helpshift