Helpshift Claimed Company

EMPLOYEE PARTICIPANTS: 8

TOTAL RATINGS: 84

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 358

TOTAL RATINGS: 4419

Helpshift vs Zendesk

Compare Helpshift versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 8 employees and customers of Helpshift and 358 employees and customers of Zendesk.

Helpshift

Helpshift's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Helpshift. Their current valuation is $115.00M.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

3.7/5

Product Quality

4.2/5

3.7/5

Pricing

4/5

3.7/5

Customer Service

4/5

NPS Score

52%	Promoters
24%	Passive
24%	Detractors

NPS Score

62%	Promoters
15%	Passive
23%	Detractors

Net Promoter Score
Winner by 11

See how Helpshift compares to its competitors

RightNow Technologies

Zoho

Hustle, Inc

See how Zendesk compares to its competitors

RightNow Technologies

Nemetschek Group

Working at Helpshift vs Working at Zendesk

78 / 100

CEO Rating
Winner by 3%

Tom Eggemeier

75 / 100

CEO Rating

Helpshift

Helpshift doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 3% lower than the scores of Helpshift's CEO, Abinash Tripathy. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 78

CEO Score

CEO Score 75

Overall Culture 76

Overall Culture

Overall Culture 76

eNPS

Gender Score N/A

Gender Score

Gender Score 78

Diversity Score N/A

Diversity Score

Diversity Score 74

Perk And Benefits 85

Perk And Benefits

Perk And Benefits 80

Professional Dev. N/A

Professional Dev.

Professional Dev. 58

Overall Culture at Helpshift vs Zendesk

/ 100

Helpshift

Employees at Helpshift rate their Overall Culture a 76/100.

Tied

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with HR and Legal as the two departments that rate their experience the highest.

Tied

Helpshift
Zendesk76

Employee Net Promoter Score at Helpshift vs Zendesk

eNPS

Helpshift

1 Promoters 33%

1 Passives 34%

1 Detractors 33%

eNPS

Zendesk

137 Promoters 47%

76 Passives 26%

77 Detractors 27%

Employee Net Promoter Score
Winner by %

Helpshift
Zendesk21

Gender Score at Helpshift vs Zendesk

Not enough ratings

Helpshift

Helpshift doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Gender Score
Winner

Zendesk78

Diversity Score at Helpshift vs Zendesk

Not enough ratings

Helpshift

Helpshift doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Diversity Score
Winner

Zendesk74

Perk and Benefits Score at Helpshift vs Zendesk

/ 100

Helpshift

Employees at Helpshift rate their Perk and Benefits Score a 85/100.

Perk and Benefits Score
Winner by 5%

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Helpshift
Zendesk80

Professional Development Score at Helpshift vs Zendesk

Not enough ratings

Helpshift

Helpshift doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Professional Development Score
Winner

Zendesk58

Leadership Culture Ratings vs Zendesk

Helpshift rates % lower than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 1019 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get valuable feedback on how to improve at work?" and "Are your company's goals clear, and are you invested in them?".

Helpshift
Zendesk76

Compensation Culture Ratings vs Zendesk

Helpshift

77 / 100

Compensation Culture Ratings vs Zendesk
Winner by 1%

Zendesk

76 / 100

Helpshift rates % higher than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 658 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

Helpshift
Zendesk76

Team Culture Ratings vs Zendesk

Helpshift

83 / 100

Team Culture Ratings vs Zendesk
Winner by 1%

Zendesk

82 / 100

Helpshift rates % higher than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 581 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "Are your company's meetings effective?".

Helpshift
Zendesk82

Environment Culture Ratings vs Zendesk

Helpshift

78 / 100

Environment Culture Ratings vs Zendesk
Winner by 3%

Zendesk

75 / 100

Helpshift rates % higher than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 594 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "What % of the time are you bored at work?".

Helpshift
Zendesk75

Sentiment Culture Ratings vs Zendesk

Helpshift

80 / 100

Sentiment Culture Ratings vs Zendesk
Winner by 2%

Zendesk

78 / 100

Helpshift rates % higher than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 673 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "What makes you most happy at work?".

Helpshift
Zendesk78