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VS
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Helpshift Claimed Company
EMPLOYEE
PARTICIPANTS
7
TOTAL
RATINGS
79
Zendesk Claimed Company
EMPLOYEE
PARTICIPANTS
198
TOTAL
RATINGS
2811

Helpshift vs Zendesk

Compare Helpshift versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 7 employees and customers of Helpshift and 198 employees and customers of Zendesk.

Helpshift

Helpshift's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Helpshift. Their current valuation is $115.00M.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Zendesk has a neutral social sentiment, when analyzing social media channels and online mentions. Their current market cap is $6.85B.


3.7/5
Product Quality
4.2/5
3.7/5
Pricing
4.1/5
3.7/5
Customer Service
4.1/5
28
NPS Score
52%Promoters
24%Passive
24%Detractors
43
NPS Score
64%Promoters
15%Passive
21%Detractors

Net Promoter Score
Winner by 15


Working at Helpshift vs Working at Zendesk

Abinash Tripathy Helpshift's CEO
78 / 100

CEO Rating

83 / 100

CEO Rating
Winner by 5%

Helpshift

Helpshift doesn't have enough ratings to calculate the Team Culture Ratings.

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Zendesk

Employees at Zendesk rate their CEO, Mikkel Svane, 83/100. This score is 5% higher than the scores of Helpshift's CEO, Abinash Tripathy. Employees in the Customer Support and Product departments rate Mikkel Svane the highest.


CEO Score 78
CEO Score
CEO Score 83
Overall Culture 76
Overall Culture
Overall Culture 80
eNPS
40
Gender Score N/A
Gender Score
Gender Score 79
Diversity Score N/A
Diversity Score
Diversity Score 77
Perk And Benefits 85
Perk And Benefits
Perk And Benefits 85
Professional Dev. N/A
Professional Dev.
Professional Dev. 61

Overall Culture at Helpshift vs Zendesk

76
/ 100
Helpshift

Employees at Helpshift rate their Overall Culture a 76/100.

80
/ 100
Zendesk

Employees at Zendesk rate their Overall Culture a /100, with Legal and HR as the two departments that rate their experience the highest.

Overall Culture
Winner by 4%

  • Helpshift
  • Zendesk80

Employee Net Promoter Score at Helpshift vs Zendesk

0
eNPS
Helpshift
1 Promoters 33%
1 Passives 34%
1 Detractors 33%
40
eNPS
Zendesk
92 Promoters 58%
37 Passives 24%
29 Detractors 18%

Employee Net Promoter Score
Winner by %

  • Helpshift
  • Zendesk40

Gender Score at Helpshift vs Zendesk

?
Not enough ratings
Helpshift

Helpshift doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

?
Not enough ratings
Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Gender Score
Winner

  • Zendesk79

Diversity Score at Helpshift vs Zendesk

?
Not enough ratings
Helpshift

Helpshift doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

?
Not enough ratings
Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Diversity Score
Winner

  • Zendesk77

Perk and Benefits Score at Helpshift vs Zendesk

85
/ 100
Helpshift

Employees at Helpshift rate their Perk and Benefits Score a 85/100.

Tied

85
/ 100
Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Tied

  • Helpshift
  • Zendesk86

Professional Development Score at Helpshift vs Zendesk

?
Not enough ratings
Helpshift

Helpshift doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

?
Not enough ratings
Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Product as the two departments that rate their experience the highest.

Professional Development Score
Winner

  • Zendesk61

Leadership Culture Ratings vs Zendesk

Helpshift rates % lower than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 658 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of the job your executive team is doing at your company?" and "Do you approve of your CEOs management style?".

  • Helpshift
  • Zendesk81

Compensation Culture Ratings vs Zendesk

Helpshift rates % lower than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 428 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Does your company give annual bonuses?".

  • Helpshift
  • Zendesk80

Team Culture Ratings vs Zendesk

Helpshift rates % lower than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 373 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "What are some of the best things about your team?".

  • Helpshift
  • Zendesk84

Environment Culture Ratings vs Zendesk

Helpshift
78 / 100

Environment Culture Ratings vs Zendesk
Winner by 1%

Helpshift rates % higher than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 401 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "Is your work environment positive or negative?".

  • Helpshift
  • Zendesk77

Sentiment Culture Ratings vs Zendesk

Helpshift rates % lower than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 404 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "What makes you most happy at work?".

  • Helpshift
  • Zendesk84