HEALTHEDGE SOFTWARE, INC. Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
My overall experience has been fulfilling and engaging and supportive Team environment
Review from Customer Success Dept
What do you like best about the leadership team?
Approachable, open to new ideas or approaches
Review from Customer Success Dept
The OKRs set by leadership match my expectations of where we should be going as a company.
Review from Customer Success Dept
Their transparency with all employees.
Review from Customer Success Dept
I trust them and can discuss concerns/issues candidly without judgement or scrutiny. They are extremely supportive.
Review from Customer Success Dept
The HealthEdge leadership team seems to value employees, a commitment to diversity and work life balance.
Review from Customer Success Dept
What does the leadership team need to get better at?
Clear expectations, communicating changes, advocating better for us as a team
Review from Customer Success Dept
What is the best part about your compensation package?
Recharge days are great addition.
Review from Customer Success Dept
I appreciate the holidays and company wide additional days off. I appreciate unlimited sick time and 3 weeks vacation time.
Review from Customer Success Dept
Flexible work schedule, working from home and salary is at or better than the market
Review from Customer Success Dept
The number of paid holidays
Review from Customer Success Dept
The bonus structure has been good to me, for the past couple of years. Also, the PTO policies are considerable for employees.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
An actual raise to keep up with inflation.
Review from Customer Success Dept
What are some of the best things about your team?
Focused on our clients, collaborate well and little politics.
Review from Customer Success Dept
HE is very collaborative and friendly in terms of staff among all teams. I feel very supported by those around me and appreciate the excellent communication between teams. There is a lot of understanding and delicacy in terms of communication and understanding team limitations, outages, etc.
Review from Customer Success Dept
We work as a team, everyone has each others back and always willing to help out.
Review from Customer Success Dept
They are always willing to help!
Review from Customer Success Dept
the best thing would be Passion and commitment
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
I do not have any specific suggestions at this time
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Good collaboration, focus on improving outcomes for clients.
Review from Customer Success Dept
I feel the company is encouraging of cultural differences and welcoming of all people. People approach each other and various situations in a positive understanding way even during difficult situations.
Review from Customer Success Dept
The people are very helpful and willing to do whatever is needed.
Review from Customer Success Dept
I appreciate Recharge Days at Healthedge
Review from Customer Success Dept
The expectation has been set by leadership, for the most part, to value and respect cultural and social differences.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Improving our client satisfaction while growing our business
Review from Customer Success Dept
I feel a good sense of accomplishment in working with my team to support our client. Every day is a new challenge. I appreciate my boss finding new opportunities for me and my fellow program manager to grow as well.
Review from Customer Success Dept
I learn something new everyday
Review from Customer Success Dept
My team and how we're able to collaborate effectively and efficiently
Review from Customer Success Dept
The fact that I / we continue having the opportunity and flexibility to work remotely.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Client can be very difficult.
Review from Customer Success Dept
Long days, and too many escalations. Root cause changes to consistent product issues, and processes, would help. The lack of integration across the organization is a big miss.
Review from Customer Success Dept
I am worried my comment will be identifiable.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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