Rapid7 Customer Success Department Employee Reviews

I am here because of the people. That said, there are definitely some toxic people and quite a bit of exclusion. There are days that are worse than others, when it feels more like high school with cliques and less like a respectful work place.

Review from Customer Success Dept

It is by far the best company I have ever been at. It is the only company that truly breathes the culture that they promote.

Review from Customer Success Dept

I feel welcomed to a culture that aligns with my work ethic.

Review from Customer Success Dept

R7 has bought into the idea that the sizzle is more important than the steak. It's ultimately disappointing to me. I don't want to be delivering sizzle. I want happy customers eating steak. The last few years seem to have all been to get the stock price high while hollowing out the company.

Review from Customer Success Dept

I feel lucky and fortunate to have found Rapid7. The company is on a huge trajectory and there are endless opportunities wiuth our growth rate.Our leadership team personally cares about our employees and that was extremely evident during Covid 19 when they checked in on everyone & sent care packages

Review from Customer Success Dept

They don't let titles get in the way. They are relatable.

Review from Customer Success Dept

Transparency, integrity and humanity. They treat you as important as anyone else

Review from Customer Success Dept

During team meetings everyone has a chance to be heard and voice their concerns. Management hears those concerns and already has actions or ideas in place to help resolve the issues. This company truly cares about making sure that the employee is taken care of.

Review from Customer Success Dept

Transparency on how they make decisions. Willingness to re-evaluate past decisions.

Review from Customer Success Dept

Open & honest communication & feedback

Review from Customer Success Dept

The Unlimited PTO, where it truly is supported to take time off.

Review from Customer Success Dept

For starters, my pay essentially doubled from previous employment. The annual bonus and restricted stock units certainly help stiffen the number up as well.

Review from Customer Success Dept

Overall compensation (base pay, bonus, health care match, etc.) is competitive. Health care options are above average imo.

Review from Customer Success Dept

Equity packages for achieving goals and flexible work schedules.

Review from Customer Success Dept

For me specifically, I really appreciate the RSUs. I feel valued and more invested in the company as a whole now given stake within the company!

Review from Customer Success Dept

The work life balance is not good. Seems there is a push to "make it work" but when we voice concerns over long-term improvements to make our lives easier, no one seems to listen or allow us to make the necessary changes with the necessary resources.

Review from Customer Success Dept

That OneMoose culture, of team spirit, always willing to lend a helping hand (regardless of how busy we all are) is something that separates Rapid7 culture from other internationally operating companies.

Review from Customer Success Dept

Light hearted, no one takes themselves too seriously.

Review from Customer Success Dept

Collaboration, all focus on the same end goals. Also supportive as a person

Review from Customer Success Dept

My team members are highly intelligent and proficient in what they do, and they are super helpful to share knowledge and lend a helping hand. Also, the culture of the team in general is so similar to my own that it makes me feel at home.

Review from Customer Success Dept

Extremely decent people, even outside of work I would want to know them.

Review from Customer Success Dept

The relationships, as toxic as some people can be.

Review from Customer Success Dept

You are viewed as a person first over being an employee

Review from Customer Success Dept

Understands the mission and seeks to accomplish it but has fun on the way. The words and phrases we use to describe ourselves and what we do are genuine.

Review from Customer Success Dept

Open culture resonates through the open and collaborative work spaces. No doors, no offices allows all leadership to be engaged and accessible.

Review from Customer Success Dept

Everyone is welcome to be their most authentic self. Although vastly different we are positioned to all come together and make an impact together. Everyone has something to bring to the table and are able to collaborate and solve difficult problems

Review from Customer Success Dept

9 box. It encourages managers to put all their employees in pre-defined career projections or "boxes". It is terrible. Nobody wants to be in a box. It means some employees get unequal opportunities for growth while others are left to languish. At least, I assume it is 9 Box causing this.

Review from Customer Success Dept

When people are getting along and treating each other with respect.

Review from Customer Success Dept

The ability to see succeeding team and customers. The ability to have a work-life balance.

Review from Customer Success Dept

Given the opportunity to improve myself and others around me.

Review from Customer Success Dept

Helping others grow and watching them excel at their career. With Rapid7 growing at 30% year over year there is always someone being promoted and moving into more challenging roles.

Review from Customer Success Dept

Given or finding work that is enjoyable. Having the opportunity to learn on the job and collaborate with others.

Review from Customer Success Dept

As a technical contributor, I have no purpose at R7. The only REAL career path is into mgmt. If I want to do technical work, have career growth, there is nothing at R7 for me. For a company selling innovation and tech solutions, R7 doesn't care much about its technology or experienced tech staff

Review from Customer Success Dept