Elsevier Customer Success Department Employee Reviews

Valuable work-life balance. The workday can be chaotic and at times overwhelming. It is challenging to identify the correct person/group to go to when there is an issue to be resolved. There is a lot of nuance to be learned.

Review from Customer Success Dept · Posted 17 days ago

I am privileged to work with a group of brilliant coworkers and a company that is respected by researchers globally. I am inspired by the work my colleagues bring out each day. My LT makes sure there are policies in place which make the work environment safe and thriving for the employees.

Review from Customer Success Dept · Posted 18 days ago

Giving me a great opportunities on business and caring profoundly. On the other hand, laid-off/redundancy seems to happen frequently, which makes me a bit concerned.

Review from Customer Success Dept · Posted 18 days ago

Great! My new role is exciting and challenging in all the positive ways.

Review from Customer Success Dept · Posted 18 days ago

My overall experience has been deeply positive; shaped by a culture of trust, strong collaboration, thoughtful leadership empowering people. Flexible working and travel policies reinforce a healthy work–life balance, while leaders consistently model empathy and shared commitment toward impa

Review from Customer Success Dept · Posted 19 days ago

Regular check-ins and open attitude to assist wherever needed, with quick response times and documents to send where necessary

Review from Customer Success Dept · Posted 17 days ago

What I like best about the leadership team is that they value every voice and actively encourage and recognize new ideas, which fosters a strong growth mindset and culture of innovation.

Review from Customer Success Dept · Posted 18 days ago

Policies at macro level are the best thing about our organisation, they guide everyday decision making for the LT and secure welfare of the employees.

Review from Customer Success Dept · Posted 18 days ago

Transparent and always to try to share what is happening.

Review from Customer Success Dept · Posted 18 days ago

They afford employees work/life balance. They listened to employees and embrace the data post COVID which indicated we work just as well if not better in a 'work from home' environment and were open to making changes which truly impact employees. Doing so drives employee contribution & ambition.

Review from Customer Success Dept · Posted 18 days ago

Work/life balance, I consider this to be part of the compensation package as well as the provided PTO, company holidays and salary

Review from Customer Success Dept · Posted 18 days ago

The best part is the overall balance it offers—fair pay combined with benefits that support both growth and well?being. It makes me fee

Review from Customer Success Dept · Posted 19 days ago

I am satisfied but could receive more hike

Review from Customer Success Dept

Correct package for the role and my experience.

Review from Customer Success Dept

13th month salary and profit share

Review from Customer Success Dept

After observing the job requirements and immersing myself in the experience of my position, I think it belongs in a higher salary bracket.

Review from Customer Success Dept · Posted 17 days ago

Since this might be an individual case, may not merit attention, Mine is a new role in a new geography and there are no benchmarks to decide my salary and I am not convinced by the LT explanation that they have considered market and local rates before deciding my compensation.

Review from Customer Success Dept · Posted 18 days ago

We were being paid for travel, but now that has changed.

Review from Customer Success Dept

I would feel more valued if there was an audit on the amount of work I am doing compared to my counterparts. It feels like I have much more on my plate and I don't know if that is accurate.

Review from Customer Success Dept

Is just because the size of the contract I handle and for my stage in my career I expected a higher compensation. I completely understand that I just started and this is a start point, but also it doesn't mean it is a low/unfair compensation.

Review from Customer Success Dept

Regular team networking and strategizing. Meetings for building relationships. Everyone is incredibly supportive, and someone is always available to help.

Review from Customer Success Dept · Posted 17 days ago

My team consists of intelligent, warm and humorous people who are highly driven, internally motivated and genuinely supportive of one another.

Review from Customer Success Dept · Posted 18 days ago

They are agile, respectful, intelligent, people, so there is always an opportunity to engage in a stimulating conversation.

Review from Customer Success Dept · Posted 18 days ago

Based on a respect to others and dignity, always inspring.

Review from Customer Success Dept · Posted 18 days ago

Open, empathetic, team orientated - we work independently but can ask questions without fear of judgement.

Review from Customer Success Dept · Posted 18 days ago

They need to be more kind and warm and accommodating

Review from Customer Success Dept

sincereness, transparency, trusts, and credit given.

Review from Customer Success Dept

The number one for me is the encouragement for work-life balance.

Review from Customer Success Dept · Posted 17 days ago

What I appreciate most about the culture and environment at Elsevier are the many opportunities for learning, development, and personal growth.

Review from Customer Success Dept · Posted 18 days ago

respectful behaviour, policies that strengthen safe workplace environment, flexibility with work hours.

Review from Customer Success Dept · Posted 18 days ago

Work/life balance, open door culture, supportive growth and learning, work independently buy within a supportive team environment.

Review from Customer Success Dept · Posted 18 days ago

What’s most positive is a people?first culture, supported by friendly travel and flexible working policies th

Review from Customer Success Dept · Posted 19 days ago

Honesty and transparency. Leadership that listen.

Review from Customer Success Dept

Learning how to solve new problems and being able to meet a customer with their question or issue and provide them with the correct answer!

Review from Customer Success Dept · Posted 17 days ago

conversations with my coworkers, engagement with inspiring authors.

Review from Customer Success Dept · Posted 18 days ago

Meet the challenge and try to make changes.

Review from Customer Success Dept · Posted 18 days ago

Working from home and learning in my new role.

Review from Customer Success Dept · Posted 18 days ago

I love my work and I am happy to do it my way, while respecting policies and ensuring integrity; There is no interference to positive creativity e.g. new strategies etc

Review from Customer Success Dept · Posted 19 days ago

This is a stressful time of year, so I am feeling less enthused than normal. I wish I was able to participate in more create projects to help improve communication to customers cause I have a lot of ideas.

Review from Customer Success Dept

I wasn't able to start my role last year due to recruitment freeze despite the need to have the role filled back then, and there was a period of inactivity before I started, which meant that I started with a backlog. The should be more flexibility and exceptions to help teams and employees.

Review from Customer Success Dept