Elsevier Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Would be great if we can keep as it is, which would be more challenging usually.
Review from Customer Success Dept · Posted 3 days ago
Review from Customer Success Dept · Posted 4 days ago
welcoming, check-in, all tam members willing to help each other
Review from Customer Success Dept · Posted 4 days ago
Review from Customer Success Dept · Posted 4 days ago
Review from Customer Success Dept · Posted 4 days ago
What do you like best about the leadership team?
Regular updates have been coordinated.
Review from Customer Success Dept · Posted 3 days ago
They are very supportive and respond quickly to our requests and needs.
Review from Customer Success Dept · Posted 4 days ago
They treat me like a person, not just a cog in the machine.
Review from Customer Success Dept · Posted 4 days ago
transparent, friendly, open door policy, caring and respectful
Review from Customer Success Dept · Posted 4 days ago
They are supportive, involved, informed, and open to discussion. Innovation, process refinement, and job sustainability are some of the many points they keep in mind.
Review from Customer Success Dept · Posted 4 days ago
What does the leadership team need to get better at?
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What is the best part about your compensation package?
Based on my achievement and other elements holistic.
Review from Customer Success Dept · Posted 3 days ago
I was able to get excellent health insurance at a reasonable price, which made dealing with my cancer treatment much easier than it would have been otherwise.
Review from Customer Success Dept · Posted 4 days ago
fair, more then other companies, easy to use, benefit team and responsive
Review from Customer Success Dept · Posted 4 days ago
401k, stocks, flexibility in planning working hours and working around when necessary.
Review from Customer Success Dept · Posted 4 days ago
Medical benefit and paid time off for volunteering
Review from Customer Success Dept · Posted 4 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
We were being paid for travel, but now that has changed.
Review from Customer Success Dept · Posted 4 days ago
I would feel more valued if there was an audit on the amount of work I am doing compared to my counterparts. It feels like I have much more on my plate and I don't know if that is accurate.
Review from Customer Success Dept · Posted 4 days ago
Is just because the size of the contract I handle and for my stage in my career I expected a higher compensation. I completely understand that I just started and this is a start point, but also it doesn't mean it is a low/unfair compensation.
Review from Customer Success Dept · Posted 4 days ago
After discussing my current salary with colleagues from the same country and job function, I have noticed that my compensation is lower than theirs. I would appreciate it if the salary could be reviewed to better align with market standards and ensure equity within the role.
Review from Customer Success Dept · Posted 4 days ago
My salary is lower than what I've seen from similar roles outside of Elsevier.
Review from Customer Success Dept
What are some of the best things about your team?
Caring / supporting each other.
Review from Customer Success Dept · Posted 3 days ago
They try to help if there is an issue by offering suggestions.
Review from Customer Success Dept · Posted 4 days ago
We truly work as a team. I know I can count on them when I need help.
Review from Customer Success Dept · Posted 4 days ago
friendly, always will to help, great training, availability and a wealth of knowledge
Review from Customer Success Dept · Posted 4 days ago
We all understand each other.
Review from Customer Success Dept · Posted 4 days ago
What do your coworkers need to improve and how could you work together better?
They need to be more kind and warm and accommodating
Review from Customer Success Dept
sincereness, transparency, trusts, and credit given.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Enhancing wide rage of activities/aspects, such as RE Cares, Thrive.
Review from Customer Success Dept · Posted 3 days ago
I love Elsevier's focus on diversity and inclusion. It's such a wonderful, welcoming environment and something I'm truly proud to be a part of.
Review from Customer Success Dept · Posted 4 days ago
open to new ideas, respect for all employees, transparent, caring and loyal
Review from Customer Success Dept · Posted 4 days ago
My supervisor is stellar. I could not ask for a better advocate.
Review from Customer Success Dept · Posted 4 days ago
Positive energy, good ideas, collaboration, connection, growth, innovation, and smart people who care about the work we do!
Review from Customer Success Dept · Posted 4 days ago
What needs to change to make the company culture better?
Honesty and transparency. Leadership that listen.
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Communicating with peers, and having a positive feedbacks from our cusotmers.
Review from Customer Success Dept · Posted 3 days ago
I interact with the students, and this makes me happy
Review from Customer Success Dept · Posted 4 days ago
I love helping the professors I work with. It's so satisfying when they come into a meeting feeling lost and confused and leave feeling confident and excited and empowered.
Review from Customer Success Dept · Posted 4 days ago
student success, our customers, constantly evolving, weekly chats, respect
Review from Customer Success Dept · Posted 4 days ago
Collaborating with team members and working together to create the best possible outcomes for our customers.
Review from Customer Success Dept · Posted 4 days ago
What's going wrong and how can it be improved?
This is a stressful time of year, so I am feeling less enthused than normal. I wish I was able to participate in more create projects to help improve communication to customers cause I have a lot of ideas.
Review from Customer Success Dept · Posted 4 days ago
I wasn't able to start my role last year due to recruitment freeze despite the need to have the role filled back then, and there was a period of inactivity before I started, which meant that I started with a backlog. The should be more flexibility and exceptions to help teams and employees.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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