Elsevier Customer Success Department Employee Reviews

Regardless of my work arrangement (as a contingent worker), I feel welcomed and involved in the activities related to my role. I might still feel a bit of distance regarding what it’s like to be a full-fledged Elsevier employee, but I hope to experience that soo

Review from Customer Success Dept · Posted a month ago

My overall experience has been positive. I have had good opportunities to learn, grow, and work with a supportive team.

Review from Customer Success Dept

My overall experience has been positive. I enjoy the collaborative work environment, supportive colleagues, and the opportunity to contribute to meaningful projects while continuing to grow professionally.

Review from Customer Success Dept

love the job and overall vision, some nittys with the team buts thats okay.

Review from Customer Success Dept

Overall, my experience at the company has been positive. The team is supportive, communication is clear, and I feel motivated to do my best

Review from Customer Success Dept

Everyone is open to ideas, conversations, and reflections. The opportunity for two-way feedback is always present, which gives me the confidence that I understand and am understood.

Review from Customer Success Dept · Posted a month ago

They are supportive, approachable, and open to feedback. They also encourage us to learn, improve, and grow in our roles.

Review from Customer Success Dept

They listen to our issues and provide us best resolution

Review from Customer Success Dept

vision and approach is clear

Review from Customer Success Dept

It's always inclusive in culture.

Review from Customer Success Dept

For now, there isn't any.

Review from Customer Success Dept · Posted a month ago

It's okay but could be improved.

Review from Customer Success Dept

The overall package is fair and competitive, and the benefits provide good support for employees

Review from Customer Success Dept

Bonus is the best as per standards

Review from Customer Success Dept

It's in line for my location and experience.

Review from Customer Success Dept

market is paying higher to my peers and frnds

Review from Customer Success Dept

Benefits are not enough and even the ones available, especially health insurance, is hard to claim

Review from Customer Success Dept

Based on the high needs and demand of time, eCSMs should be paid a much higher salary to begin compensating for the level of work required for success. I also found the cost medical benefits for a family to be significantly higher than I was expecting (even with the available package range)

Review from Customer Success Dept

After observing the job requirements and immersing myself in the experience of my position, I think it belongs in a higher salary bracket.

Review from Customer Success Dept

Since this might be an individual case, may not merit attention, Mine is a new role in a new geography and there are no benchmarks to decide my salary and I am not convinced by the LT explanation that they have considered market and local rates before deciding my compensation.

Review from Customer Success Dept

Companionship, proactivity, team spirit and empathy.

Review from Customer Success Dept · Posted a month ago

My team is supportive, cooperative, and always ready to help each other. We work well together and maintain a positive work environment.

Review from Customer Success Dept

Everyone is very collaborative and helpful

Review from Customer Success Dept

sharing the workload equally is the best part

Review from Customer Success Dept

Teamwork, trust, feels like family

Review from Customer Success Dept

They need to be more kind and warm and accommodating

Review from Customer Success Dept

sincereness, transparency, trusts, and credit given.

Review from Customer Success Dept

Knowledge sharing, diversity, human and social interests

Review from Customer Success Dept · Posted a month ago

The positive and supportive work environment, teamwork, and opportunities to learn and grow.

Review from Customer Success Dept

The most positive aspect of the culture is the supportive and collaborative work environment. Team members are approachable and willing to help.

Review from Customer Success Dept

Our organization encourages good behavior, teamwork, respect, support, and motivation—for example, how employees are treated and how pe

Review from Customer Success Dept

Elsevier cares about its people and its communities

Review from Customer Success Dept

Honesty and transparency. Leadership that listen.

Review from Customer Success Dept

The wealth of knowledge, the products offered, and the contact with different cultures and people.

Review from Customer Success Dept · Posted a month ago

The supportive team, learning new things, and having a good work-life balance make me happy at work.

Review from Customer Success Dept

I enjoy managing projects, working with authors and stakeholders and seeing books progress successfully from development to publication.

Review from Customer Success Dept

clients and helping them :)

Review from Customer Success Dept

communicating with people makes me happy at work

Review from Customer Success Dept

This is a stressful time of year, so I am feeling less enthused than normal. I wish I was able to participate in more create projects to help improve communication to customers cause I have a lot of ideas.

Review from Customer Success Dept

I wasn't able to start my role last year due to recruitment freeze despite the need to have the role filled back then, and there was a period of inactivity before I started, which meant that I started with a backlog. The should be more flexibility and exceptions to help teams and employees.

Review from Customer Success Dept