UL Solutions Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Its been a job, there are not many jobs to transfer too though. alot of them seem to be out of reach
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Nice and accommodating with rational expectations.
Review from Customer Success Dept
Willing to share and work together as a team to achieve our overall goals.
Review from Customer Success Dept
Unfortunately the entire leadership team is very new so its hard to provide a fair rating or feedback at this time.
Review from Customer Success Dept
i don't really know any of them, they do keep us informed about changes they want to implement
Review from Customer Success Dept
They actively work to increase UL's performance while supporting employees needs and goals.
Review from Customer Success Dept
What does the leadership team need to get better at?
Understanding that you have to have actions that show you care about workers Work/Life balance, not just saying it. 50-60 hour weeks are the norm because we can't hire anyone...What is the response when things get behind....Work harder. This news is out there about us. Maybe this is why we can't hir
Review from Customer Success Dept
What is the best part about your compensation package?
its a package like any other company, nothing special about it
Review from Customer Success Dept
I have flexibility to take random times off from work to do what I need, like drive my children to and from school, for example. I also get paid fairly and have great health benefits.
Review from Customer Success Dept
Before the new CEO is was based on my particular operating unit. Now is the participation trophy with AEIP being how well the company does. Wow, great thought when everyone does their best. But, it does kill off motivation for those that work hard and see little reward.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
A manager should not need to "fight" to get their highest impact employee a 3% annual raise.
Review from Customer Success Dept
Being at UL for so long, I cannot catch-up with the salary compensation of new hires. New hires are being on-boarded with higher salaries. Taking on new roles and responsibilities without being compensated with salary increases has also been an issue in 2021.
Review from Customer Success Dept
I have ~15 years of service w/ historically little growth opportunities due to location. UL does not offer a COLA so with COL and little growth, new hires are making as much as long term employees. Being exempt, I put in ~50 hrs per week so feel I am losing $ and feel the focus is new vs retention
Review from Customer Success Dept
What are some of the best things about your team?
Nice people. Nice people. Nice people.
Review from Customer Success Dept
Working together to share and create the best working and customer experiences.
Review from Customer Success Dept
We help each other when asked
Review from Customer Success Dept
They are all friendly and intelligent, and work very well together.
Review from Customer Success Dept
We work hard in the Field. We have each others back when things get behind. We all have the same thought about our upper management right now.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Improve: Accountability & Engagement. Improvement Ideas: Better training & tools, KPIs & accountability. Management assist by Coaching & individuals career growth / opportunity (training plans, mentors, etc). To be fair we have gone through a lot of changes, so this is likely in works with Alpha
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
It's pretty average compared to other places I've worked.
Review from Customer Success Dept
Most staff are working together to meet our "one UL" goal.
Review from Customer Success Dept
Opportunities for Employee Engagement. Ability to be flexible and work remotely along with promoting work / life balance. If we could only have the tools, training & resources to make this truly a reality
Review from Customer Success Dept
My co-workers, working together, helping one another
Review from Customer Success Dept
The company tries to be supportive of diversity and inclusion, and is actively working on being more supportive.
Review from Customer Success Dept
What needs to change to make the company culture better?
Show actions of people hiring the best candidate and not just to fill a D&I block. Use the Rooney rule for sure, but stop holding our hands when managers need to hire someone. Also, we know we are a safety company. Let's stop this happy safety moment REQUIRED for each meeting and focus on work
Review from Customer Success Dept
What did you like most about the interview process?
Got it over with in one visit.
Review from Customer Success Dept
My onboarding over 20 years ago is much different that today. Onboarding today allows managers to focus on the interviewee's UL's critical behaviors for success based on the roles/responsibilities of the open position. This allows managers to properly vet out the best candidates for the position.
Review from Customer Success Dept
Unknown, it has been awhile since I have gone through this to provide valuable constructive feedback.
Review from Customer Success Dept
learning about the company and its culture
Review from Customer Success Dept
I interviewed for this position at a different company. The company I was hired into was acquired by UL several years ago, so I never went through a direct interview process with UL.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Compensation, opportunity, and genuine displays of appreciation. Words mean little nowadays, only so many times you can hear lip service till it gets old.
Review from Customer Success Dept
Both the personal and professional connects I have made with my co-workers. Seeing a project to completion where we have implemented process and tools that benefit both our internal and external customers.
Review from Customer Success Dept
ability to learn and grow, collaborate and make a difference.
Review from Customer Success Dept
Im happy and thankful to have a job
Review from Customer Success Dept
I am able to work on my own, in the way I need to, to get the job done. I'm given a good amount of freedom to do what I need. I work remotely (permanently).
Review from Customer Success Dept
What's going wrong and how can it be improved?
Many of our customers are former UL employees or know someone who is near NBK. They are talking and I wish and pray that they said more positive things that we do and are at UL. But, they see the frustrations we do as well. Bring back the AEIP for groups that do well, and not this whole company poli
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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