Drift Customer Success Department Employee Reviews

Overall I am very privileged to have secured a job when the market was good and my overall comp was high (even though no stock options). Coworkers and managers (for me personally) have been respectful and kind, fostering a sense of community and supporting professional development. Great experience!

Review from Customer Success Dept

The people are amazing - quality company, quality product - excellent leadership, who I trust to do the right thing and are knowledgeable in our industry and stage as a startup.

Review from Customer Success Dept

I'm only a few months in, but I can see why Drift has won numerous workplace awards in the recent years. Everything has aligned with my expectations of the role and company, and I am very happy with my move here!

Review from Customer Success Dept

Drift has been my best company experience in my career. I feel challenged, valued, and free to be my authentic self. I believe in the company mission and my part in it, and look forward to sharing success with my peers and customers.

Review from Customer Success Dept

One of my more valuable professional experiences to date.

Review from Customer Success Dept

I like that the two company co-founders are latinx and first generation. I like that Scott seems personable and seems to care about the employees who work here. I like that they seem committed to the company's success and the product's development and enhancement.

Review from Customer Success Dept

They're not only very knowledgeable in our field, stage, etc., but they're extremely transparent in meetings, communications, videos, and when answering questions. Incredible!

Review from Customer Success Dept

Transparent, clear expectations, clearly engaged in servant leadership

Review from Customer Success Dept

Transparency and support from the top down.

Review from Customer Success Dept

Transparent and down to earth

Review from Customer Success Dept

Good Base pay and like to be connected with Gross and Net revenue.

Review from Customer Success Dept

The benefits are excellent - they take very good care of us here.

Review from Customer Success Dept

Competitive salaries, good benefits - I also appreciate the transparency in the salary bands for different positions

Review from Customer Success Dept

Salary, and equity, although 401K could use improvement.

Review from Customer Success Dept

Equity options and upcoming sabbatical

Review from Customer Success Dept

STOCK OPTIONS! Let employees have stock options again. The 401k match is only $500 per year. There is pay inequity across teams with the same roles and levels of experience i.e. folks' with more work experience making less in the same role, making it seem like our work is inconsistently evaluated.

Review from Customer Success Dept

I have brought more value to my team than most of my colleagues, yet did not receive a raise nor promotion during the last review cycle. We are already severely underpaid compared to industry standards and it does not seem like Drift is invested in retaining their employees.

Review from Customer Success Dept

in roles where there aren't a ton of people, i don't think we do a great job benchmarking to the industry

Review from Customer Success Dept

My team is full of smart, enthusiastic, and hardworking people. At the same time, in a digital first environment there is a lot of flexibility and understanding when it comes to shifting internal meetings if life gets in the way, and there is not often a false sense of urgency from colleagues.

Review from Customer Success Dept

Very approachable, willing to help each other, fun, have a lot of great interests outside of work. Have expertise in and dedication to their field.

Review from Customer Success Dept

I'm newer to Drift and I've had multiple peers reach out to schedule time with me to ensure that I have the resources I need. Their only incentive for doing so is that my success is tied to Drift's overall success, which is a level of ownership I've never experienced elsewhere.

Review from Customer Success Dept

They are always willing to help in any way they can!

Review from Customer Success Dept

We operate as a team first, and are motivated by challenges and learning!

Review from Customer Success Dept

There are lots of ERGs and positive advertising about those ERGs, there seems to be compelling diversity initiatives re: hiring practices. We have Monday and Friday rituals to come together as a company and have fun presentations. We use Lattice for positive feedback/shoutouts!

Review from Customer Success Dept

everyone wants to help whether they are qualified for it or not.

Review from Customer Success Dept

Drift does so much to listen to the needs and put into action policies and benefits and processes to help the employees manage work and life, etc. There is flexibility when needed re: schedules, and they emphasize taking time off to recharge.

Review from Customer Success Dept

Everyone really cares about the success of the company.

Review from Customer Success Dept

Everyone has strong outgoing personalities and they seem to hire people who fit the culture!

Review from Customer Success Dept

What makes me most happy at work are my interactions with the customers and colleagues who are friendly and kind, and also the knowledge that I am being compensated for my work. Compensation is why literally anyone works under capitalism - so we can afford to live.

Review from Customer Success Dept

Knowing that you're making a difference in people's lives, Drift, the company's success, etc. and that you're representing an awesome, needed, well-loved product.

Review from Customer Success Dept

I get to work with wonderful, smart, engaging teammates!

Review from Customer Success Dept

Seeing the results that the products have for our customers yield strong ROI.

Review from Customer Success Dept

Making an impact with customers and working with fun, smart people to solve our customers' challenges

Review from Customer Success Dept