Curriculum Associates Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
The balance at my company is unmatched. The pace of work is slower than I am used to.
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Not great. The only good thing has been the benefits and the opportunity to work from home.
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What do you like best about the leadership team?
Transparency and support of employees
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They are invested in my growth
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Transparency, honesty and commitment to our educators
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They are transparent. I can't express how much that means to me. I feel like I know the state of the company and its trajectory as well as reasons for any changes.
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The genuinely care about me as a person.
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What does the leadership team need to get better at?
There needs to be more intentionality in the workload given to employees. There have been big, audacious goals created without adequate training.
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Being an example of the skills and attributes they are judging others by.
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What is the best part about your compensation package?
Flexibility in vacation and PTO
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The great opportunity for bonus.
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I like that we have a $0 copay and that the company provides extra insurance types at no cost to me.
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We have great healthcare options.
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Having the medical deductible covered.
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Why do you feel undervalued and what would make you feel better about your compensation?
Pay transparency and more opportunities for yearly raises. The bonus compensation shared during hiring painted an unrealistic view of what was actually achievable.
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For there to be more transparency around salary and more equity among colleagues who have the same qualifications and experience. Instead, compensation is shrouded in secrecy.
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I feel like my education experience was not taken into consideration. I feel like my colleagues that are paid more.
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For PD, more opportunities to discuss raises in compensation. SC is exploding right now, and a very few are doing the heavy lifting in the absense of our colleagues who just quit. It would be nice to be recognized/compensated for the double work of most of our staff members right now.
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More compassionate leadership that magnifies successes, not mistakes. I feel like I'm still "paying for" a misstep from 3 years ago. Will that be my measure of success or failure in this case for the entirety of my tenure at CA? I d feel better if my compensation was equal to some recent new hires
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What are some of the best things about your team?
They are always helpful, supportive, and kind
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We often collaborate and support each other with practing to meet goals.
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Everyone on the team has the same drive. We are all collaborative and work well together to accomplish our team goals.
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We work to maintain a culture of psychological safety, trust and fun!
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My team is the "cream of the crop"! They genuinely care about their educators. There is NO negative atmosphere EVER. No competition with one another but a united front to serve educators and students first.
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What do your coworkers need to improve and how could you work together better?
I’m not sure. But I’m general, we could have more stability. Policies and procedures are constantly chan
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What is most positive about the culture and environment at your company?
Supportive colleagues who are also working towards the company mission
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Everyone is willing to help and send support or resources.
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There are different avenues created for inclusivity (ERG). As well as opportunities to connect and learn from others in a safe space (mentorship, Buddy, Product coaching).
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Focus on Diversity, Equity and Inclusion and prioritizing it for the future.
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The sincere interest that people have in each other's well-being and work/life balance. The people are the BEST thing about CA by far.
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What needs to change to make the company culture better?
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What did you like most about the interview process?
Meeting with the CEO at the final round of the interview.
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What would you improve about your company's interview process?
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What makes you most happy at work?
Connecting with others. Completing larger projects that I know will be useful
Review from Customer Success Dept
The flexibility to work at home and on my own time.
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Having intentional time to process and work on a project for our customers.
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Providing educators the information they need to support their students.
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What makes me most happy is feeling like I have a purpose and that I'm helping make a difference in students' lives.
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What's going wrong and how can it be improved?
Stop constantly changing policies, procedures, the way things are structured. Be more transparent and fair about compensation. Stop adding work and meetings just for the sake of filling time. Put managers in place who actually know how to manage people and grow an effective team.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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