Nextdoor Customer Success Department Employee Reviews

Started as a contractor. Made moves to progress and was repeatedly turned over for roles so the same person could get the advancements despite never being here. Applied for a new role at ND and was professionally sabotaged by the same person. Now I just do my work and don't speak with anyone else

Review from Customer Success Dept

Its a very positive and collaborative environment

Review from Customer Success Dept

A refreshing experience and one full of opportunity

Review from Customer Success Dept

To be frank, I'm the person everyone goes t when they need something, help, advice, support, coverage for a project. I've worked hard to say no in the last year and since then, no one talks to me. I want to be involved more, but there's zero recognition

Review from Customer Success Dept

An opportunity to make an impact on things that matter and to do good work with lots of support

Review from Customer Success Dept

Our leadership team is accessible, transparent and honest

Review from Customer Success Dept

The level of transparency, clear communication and compassion fuels my desire to come in to work every day, give it my all and look for ways to push forward to meet our goals. This is perhaps the first company i work for where I feel just as invested in its success as leadership seems to be

Review from Customer Success Dept

Taking a stand on issues with a clear path on whether to get involved and why

Review from Customer Success Dept

I appreciate the transparency and access to information

Review from Customer Success Dept

Transparency, accountable, approachable, organized, helpful.

Review from Customer Success Dept

The base salary is competitive

Review from Customer Success Dept

The compensation level seems to align with the work. The perks are icing on the cake for me.

Review from Customer Success Dept

Unlimited PTO (and encouragement to use it)

Review from Customer Success Dept

ability to earn commission is very helpful

Review from Customer Success Dept

INTL teams are spread thin in some areas and when someone leaves we do not get replacements or maternity cover thus having to take on those people's workloads more and more without compensation and without consideration to what that would do to workload and mental workload (aka. burnout)

Review from Customer Success Dept

At the recent review cycle I was given a pay increase, while it was a considerable increase it was below the research I had done and when asked, my manager outrightly told me it's below the average for my location and being with tech. Pay people what they are worth!

Review from Customer Success Dept

Salary needs to be competitive and also reflect my value, contributions, and dedication to my organization.

Review from Customer Success Dept

Pay transparency for roles and levels like at other companies. Equal work = equal pay.

Review from Customer Success Dept

From my last review I recieved a 1.2% (I think) pay increase which does not match current competitor salary for my job title. Combine this with the fact that I am completing tasks at a community manager level, then I am salary wise, incredibly undervalued and compensated

Review from Customer Success Dept

Always ready to help one another out

Review from Customer Success Dept

Everyone is generous with their time, listens to viewpoints, and collaborates to accomplish goals

Review from Customer Success Dept

There is a desire to help train, share knowledge and collaborate across our team which fosters a level of camaraderie that invites positivity when times get tough.

Review from Customer Success Dept

We help each other with every issue, every task and generally provide a great support network to one another when we're feeling burnt out and mentally low. I continue to work for and love Nextdoor because of them

Review from Customer Success Dept

Fully commitment, Highly skilled, Collaborative, and Fun

Review from Customer Success Dept

understanding roles and responsibilities. using agendas for meetings. being more efficient

Review from Customer Success Dept

Its the company's mission to create a kinder world and that is awesome

Review from Customer Success Dept

Nextdoor has a very inviting atmosphere. The level of communication keeps every Employee in the mix of the goings ons and helps to strengthen confidence in what we do every day.

Review from Customer Success Dept

Well-run meetings (including all-hands), clear goals, focus on data, and supportive of one another and communities

Review from Customer Success Dept

The support and ability to be open/transparent

Review from Customer Success Dept

I am too new to add feedback here at this time

Review from Customer Success Dept

Solving problems and accomplishing goals together

Review from Customer Success Dept

Nextdoor's culture, benefits, and goals

Review from Customer Success Dept

Getting to focus on the work I do best with autonomy

Review from Customer Success Dept

Actively contributing to the success of my company and our mission by increasing visibility and transparency to the user experience and improving business operations.

Review from Customer Success Dept

I am too new to offer feedback here

Review from Customer Success Dept

I need a shift in roles and responsibilities. I was looking for that, and at the last stage of internal interviews the role was completely changed so I no longer had relevant skills or interest in that role. Absolutely gutted that the feedback recieved was t just 'sit and wait' for something else

Review from Customer Success Dept