TP Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept · Posted 4 days ago
crecimiento y grandes opertunidades de desarrollo en 14 años que llevo aqu
Review from Customer Success Dept · Posted 4 days ago
Review from Customer Success Dept · Posted 5 days ago
Review from Customer Success Dept · Posted 17 days ago
Review from Customer Success Dept · Posted 17 days ago
What do you like best about the leadership team?
None so far at this moment
Review from Customer Success Dept · Posted 4 days ago
El que nos comunican claro las expectativas y nos dejan trabajar libremente y total libertad para toma de decisiones
Review from Customer Success Dept · Posted 4 days ago
They are easy to communicate with, and they make sure that everything that is being raised are heard and action plans & goals are being set accordingly.
Review from Customer Success Dept · Posted 5 days ago
Approachable that they cater us even though we're only new hire
Review from Customer Success Dept · Posted 17 days ago
They are warm, friendly and approachable.
Review from Customer Success Dept
What does the leadership team need to get better at?
Really bad leadership. Sad that i wasted time
Review from Customer Success Dept
Really bad leadership and they dont let the agents know the updates
Review from Customer Success Dept
leadership and training team needs more training regards to specific account training and on how to be professional in any circumstances , as an observation , operation teams doesn't have agenda regards with quality training they rely on the US trainers which doesn't have any agenda as well.
Review from Customer Success Dept
There is no longer a human touch in the management compared to when I started. It seems now that everything is about profit
Review from Customer Success Dept
Work on the communication towards the the employees
Review from Customer Success Dept
What is the best part about your compensation package?
Everything is working fine at this moment
Review from Customer Success Dept · Posted 4 days ago
las miles y el aguinaldo , con el SGMM y de vida
Review from Customer Success Dept · Posted 4 days ago
The program allowance as an others
Review from Customer Success Dept · Posted 17 days ago
That they include rice allowance
Review from Customer Success Dept · Posted 17 days ago
the best part is that they have a maxicare and a rice allowance
Review from Customer Success Dept · Posted 23 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
An additional increase in salary to operations would help being paid enough to what we've worked on and to all the tasks being done, Additional incentives & benefits would be great too.
Review from Customer Success Dept · Posted 5 days ago
The compensation and benefits should be fair to everybody and provide some other chances.
Review from Customer Success Dept
Better compensation pakage like travel allowance clothing allowance and client premium
Review from Customer Success Dept
There is a pay issue where the remaining days of my time was not credited on my pay.
Review from Customer Success Dept
It feels like unvalued because allowances are not enough for the employees, also why employee have to do manually register for the benifits that suppose to be the hr do?
Review from Customer Success Dept
What are some of the best things about your team?
Happy people at this moment
Review from Customer Success Dept · Posted 4 days ago
la sinergia en algunos episodios
Review from Customer Success Dept · Posted 4 days ago
With my very own team that I handle, I appreciate them a lot as they are easy to work with, follow instructions carefully and making sure that they are providing best help towards customers
Review from Customer Success Dept · Posted 5 days ago
Everyone get long well and already share jokes on the first day
Review from Customer Success Dept · Posted 17 days ago
That they are friendly and approachable
Review from Customer Success Dept · Posted 17 days ago
What do your coworkers need to improve and how could you work together better?
We are trying to survive but not live
Review from Customer Success Dept
nothing they are just working why would they need to improve
Review from Customer Success Dept
Tools are not good old PC how can you work properly no incentive at all always delayed so terrible.
Review from Customer Success Dept
they dont like each other and keep making bad comments about one another and is not a good working environment
Review from Customer Success Dept
Just treat fair.. Theres no under estimate the capability of the person.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Nothing I say at this moment
Review from Customer Success Dept · Posted 4 days ago
que se puede trabajar desde cada y de forma hibrida
Review from Customer Success Dept · Posted 4 days ago
Everyone is easy to approach, and they are very attentive when it comes you needed to accomplish something, very goal oriented
Review from Customer Success Dept · Posted 5 days ago
Everyone seems to be friendly
Review from Customer Success Dept · Posted 17 days ago
That the work is clear and concise
Review from Customer Success Dept · Posted 17 days ago
What needs to change to make the company culture better?
Less angry leaders and not shouting always
Review from Customer Success Dept
the admins need to have a programs for agents to have them feel appreciated, they must create a monthly program or weekly program, already 3 years have passed with the last raffle for agents.
Review from Customer Success Dept
Things should be balanced. It is understandable that this is a business and needs to profit but it does not mean that employees wellbeing are neglected because of this.
Review from Customer Success Dept
Everything needs to be change!!!
Review from Customer Success Dept
Talk to the employees and see what they what and what they need to make the place better
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Most happy at this mome
Review from Customer Success Dept · Posted 4 days ago
el crecimento que se tiene y desarrollo profesional
Review from Customer Success Dept · Posted 4 days ago
Normally it's my team who's making the work bearable, ensuring that we have each other when it's needed.
Review from Customer Success Dept · Posted 5 days ago
My colleague and the positive things that well happen during shift
Review from Customer Success Dept · Posted 17 days ago
That they have provided us best compensation
Review from Customer Success Dept · Posted 17 days ago
What's going wrong and how can it be improved?
Bad it will be best if they can incorporate a work life balance
Review from Customer Success Dept
The team leaders doesnt coach the representative especially judiel
Review from Customer Success Dept
additional compensation will do and bonuses. activities for agents that can make them happy and will fell appreciated in the company like grocery cheques or package. admins will always answer that it will depend on the account. but clients are paying the company . company should be working on this.
Review from Customer Success Dept
With all of the negative things that happened in less than a year. The company culture plummets drastically. If there solution is to pay employees less or force tenured employees to leave their post for a better opportunity and hire newbies that they can pay less, then is is a problem
Review from Customer Success Dept
If only they will stay true to what they said and promise!!!
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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