TP Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
It was amazing and I'm thankful for being part of the TP Family.
Review from Customer Success Dept · Posted 2 days ago
Review from Customer Success Dept · Posted 2 days ago
Review from Customer Success Dept · Posted 6 days ago
Review from Customer Success Dept · Posted 8 days ago
Review from Customer Success Dept · Posted 8 days ago
What do you like best about the leadership team?
The management and the way they assisted and helps us to grow.
Review from Customer Success Dept · Posted 2 days ago
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Review from Customer Success Dept · Posted 2 days ago
They are approachable, supportive, and open to feedback.
Review from Customer Success Dept · Posted 6 days ago
They're approachable, responsive and keep on giving us update on things we need to know about everything
Review from Customer Success Dept · Posted 8 days ago
All are perfect for me.
Review from Customer Success Dept · Posted 8 days ago
What does the leadership team need to get better at?
Really bad leadership. Sad that i wasted time
Review from Customer Success Dept
Really bad leadership and they dont let the agents know the updates
Review from Customer Success Dept
leadership and training team needs more training regards to specific account training and on how to be professional in any circumstances , as an observation , operation teams doesn't have agenda regards with quality training they rely on the US trainers which doesn't have any agenda as well.
Review from Customer Success Dept
There is no longer a human touch in the management compared to when I started. It seems now that everything is about profit
Review from Customer Success Dept
Work on the communication towards the the employees
Review from Customer Success Dept
What is the best part about your compensation package?
The allowance and the basic salary
Review from Customer Success Dept · Posted 2 days ago
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Review from Customer Success Dept · Posted 2 days ago
The overall balance of competitive pay and benefits.
Review from Customer Success Dept · Posted 6 days ago
What I like best is the HMO benefits and allowances
Review from Customer Success Dept · Posted 8 days ago
The extra allowance and the basic salary are very convenient.
Review from Customer Success Dept · Posted 8 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
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Review from Customer Success Dept
An additional increase in salary to operations would help being paid enough to what we've worked on and to all the tasks being done, Additional incentives & benefits would be great too.
Review from Customer Success Dept
The compensation and benefits should be fair to everybody and provide some other chances.
Review from Customer Success Dept
Better compensation pakage like travel allowance clothing allowance and client premium
Review from Customer Success Dept
There is a pay issue where the remaining days of my time was not credited on my pay.
Review from Customer Success Dept
What are some of the best things about your team?
We have different ideas and we always come up with the best one.
Review from Customer Success Dept · Posted 2 days ago
Strong teamwork, supportive environment, and good communication.
Review from Customer Success Dept · Posted 6 days ago
I should say they're cooperative and nice
Review from Customer Success Dept · Posted 8 days ago
Friendly , kind , approachable , helpful and all are having fun together.
Review from Customer Success Dept · Posted 8 days ago
They are approachable and funny
Review from Customer Success Dept · Posted 10 days ago
What do your coworkers need to improve and how could you work together better?
We are trying to survive but not live
Review from Customer Success Dept
nothing they are just working why would they need to improve
Review from Customer Success Dept
Tools are not good old PC how can you work properly no incentive at all always delayed so terrible.
Review from Customer Success Dept
they dont like each other and keep making bad comments about one another and is not a good working environment
Review from Customer Success Dept
Just treat fair.. Theres no under estimate the capability of the person.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The place, Management and the teammates
Review from Customer Success Dept · Posted 2 days ago
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Review from Customer Success Dept · Posted 2 days ago
how supportive and collaborative it is.
Review from Customer Success Dept · Posted 6 days ago
Peole are approachable and nice
Review from Customer Success Dept · Posted 8 days ago
They care all about what the employees are facing right now.
Review from Customer Success Dept · Posted 8 days ago
What needs to change to make the company culture better?
Less angry leaders and not shouting always
Review from Customer Success Dept
the admins need to have a programs for agents to have them feel appreciated, they must create a monthly program or weekly program, already 3 years have passed with the last raffle for agents.
Review from Customer Success Dept
Things should be balanced. It is understandable that this is a business and needs to profit but it does not mean that employees wellbeing are neglected because of this.
Review from Customer Success Dept
Everything needs to be change!!!
Review from Customer Success Dept
Talk to the employees and see what they what and what they need to make the place better
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Getting new informations and ideas
Review from Customer Success Dept · Posted 2 days ago
having a supportive team, learning new skills, and knowing that my work makes a positive impact.
Review from Customer Success Dept · Posted 6 days ago
Thinking will be paid on time as motivation
Review from Customer Success Dept · Posted 8 days ago
The people around are helpful and the staff are fair and just.
Review from Customer Success Dept · Posted 8 days ago
Committed to learn a lot
Review from Customer Success Dept · Posted 10 days ago
What's going wrong and how can it be improved?
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Review from Customer Success Dept · Posted 2 days ago
Bad it will be best if they can incorporate a work life balance
Review from Customer Success Dept
The team leaders doesnt coach the representative especially judiel
Review from Customer Success Dept
additional compensation will do and bonuses. activities for agents that can make them happy and will fell appreciated in the company like grocery cheques or package. admins will always answer that it will depend on the account. but clients are paying the company . company should be working on this.
Review from Customer Success Dept
With all of the negative things that happened in less than a year. The company culture plummets drastically. If there solution is to pay employees less or force tenured employees to leave their post for a better opportunity and hire newbies that they can pay less, then is is a problem
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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