75
eNPS Score
Q&A With TP Employees
Our High-touch strategy aims to boost employee happiness and help us stand out as a forward-looking company. Teleperformance is fully committed to providing a unique work environment, and earns recognition from independent entities on a regular basis. For example, in 2018 ten Group subsidiaries were honored with awards from the Great Place to Work® Institute, representing 70% of our workforce.
How employees describe working at TP
Honestly, I really like the environment at first but the company and the client it self they made a decision that lead us into dissapointment. we're sad about the news that we were terminated with seeking our dedication and value
Review from Sales Dept
a nice company to work for, that have clear direction, good values and culture, that enables me to grow
Review from Finance Dept
Being able to be a change agent
Review from Admin Dept
.. .. .. .. ..
Review from Product Dept
My overall experience with the company has been great. I really enjoy what I do and having a great leaders and coworkers create a nice work environment. There's opportunities for growth and learning new things.
Review from IT Dept
Q&A With TP Employees
IDX: 0 TOT: 109
Does TP drug test or do a background check?
Top Employee Response
They higher everyone, you should at least breathe.
no but you must have a highschool diploma
yes, you are given a drug test if it is a requirement for the client you will be working for. usually, it is the mouth swab and yes they do a background check
How do I do well in an interview at TP?
Be honest and be yourself. Know a bit more about the company. Review the responsibilities that the job entails. Good luck!
just be your self tell the truth
be confident and say you can sell milk to a cow. That is all they care about is sales
What interview questions does TP ask?
Top Employee Response
basic interview questions you get tested on your grammar, computer skills typing has to be 30 words a minute. and math skills. basic interview questions
Basic ones.
The typical ones: motivation to apply, strengths and weaknesses, reactions in stressful situations, etc
What should I wear for an interview at TP?
Business casual is preferable, whether face-to-face or online.
No specific dress code, since you're not having direct contact with clients. There are people with face tattoos working.
Business casual you want to look nice no jeans or anything maybe some khakis or slacks with a simple button up shirt
How's the work life balance at TP?
Top Employee Response
I guess it depends on the job you're on some jobs are 9-5 summer 10 p.m. to 6 a.m. and some ect
hard to explain their is balance if you stick to a routine that fits your schedule
work comes first. life must be moved around
How would you compare interviewing at TP to other places you've interviewed?
Top Employee Response
It's pretty simple you took a typing test during the interview as long as you can type 55 words a minute and they asked pretty simple questions if you have any experience ECT
Not challenging at all. They really need employees.
about the same
In your opinion, what are the most common interview questions that TP asks?
how long have done customer service what you like about the job who you worked for ow long why you left how many words do type a minute
Ones to determine if you were fired from your previous job.
experience in sales
How are layoffs handled in the HR department at TP?
Terribly, no communication. And you are advised you are let go on this date... up to that advisement nothing but confusion and lack of communication and no work to do....
Depends on the situation. In general, its quite difficult to be fired and when resigning, you first have a talk with the manager because they to change your mind.
What skills do you need to be successful in the Customer Support department at TP?
Well customer service skills preferably some lights computer skills things like that I guess
You need to be able to multitask you have to have very hood speaking voice, have to be confident. And have good customer service skills.
Who did you meet with during your interview? And how long did it take to hear back from TP?
Top Employee Response
I've had an interview with my previous supervisor and a recruiter. The called me back the next day
everything was done over the phone
What's the work from home policy like at TP?
they have a strict policy you have to be on the phones at all times. you cannot take breaks unless you are scheduled if you are sick you have to call off you have to get for the approval of a supervisor. it is hard to explain I first felt like it was a good job. however, after a few weeks, I ascertained no. it is all according to your experience mine what horrible the supervisor was just horrible she complained about every little thing. the domain server kept going down you are not allowed to get your studies done on their time only on yours it all depends on what you want to do if you want to work at home try it. and see if you like it
Only if you worked from home prior to them taking over your company or you are a higher level manager can you work from home.
What do employees at TP think about their benefits?
benefits are good
The health insurance is astronomical and doesn’t cover much so I’d say they’re not pleased.
How flexible is your work schedule at TP?
not flexible at all you are locked into the schedule you select if you want a day off for anything special you have to trade a day with another employee
not at all!
What kind of interview questions do they ask when hiring someone in the Customer Support department at TP?
basic interview questions how much experience you have
they have you take pretend phonecalls and try to upsell people on the services they are calling to complain about
How helpful was your Customer Support team when you were first hired at TP?
not very helpful.
not at all. I was told I could only ask questions 3 times a day.
What's the office layout like at TP?
walk in front desk reception and a testing area set up with computer
Good office in front with 2 call floors
What unique perks and benefits does TP provide?
if you get over 90% on your stats and your team is over 95% and your team has a high stat your team wins money as an incentive
Always giving away several different items I won a TV for attendance
How long do the interviews usually take at TP?
2 hours or more
15 20 mins
What's the pay like for Customer Support roles at TP?
9.00 dollars to 10 dollars an hour
9 per hour on front line
What's the vibe like in the Customer Support dept at TP? How many hours are you working?
the vibe is hectic and your hours are long
I work 8 hours but there are 10 hour shifts
How's the leadership on the Customer Support team at TP?
not helpful
They are awesome like family
What kind of people does TP like to hire?
Top Employee Response
Everyone
How are the career growth opportunities on the Operations team at TP?
Not good
How innovative is TP?
They could use more innovative IT systems.
What skills do you need to be successful in the HR department at TP?
Reliability (no absenteeism), organizational skills, ability to face stressful situations, team player
Curious about what work's like at TP?
Anonymously Ask TP Employees Any Question
Should I work at TP?
80% of TP employees would encourage their friends to become coworkers, whereas 15% are neutral and 5% would not recommend working at TP to their friends.
| 80% | Promoters |
|---|---|
| 15% | Passive |
| 5% | Detractors |
